Quantcast
Jump to content

When hiring, look for character, talent and then skill

Joe Marconi
 Share

Recommended Posts

Shopcat Community Regular

Shopcat

Posted
Posted

Great point Joe. Its more about where their head is. If they dependable, motivated, etc is more important than a fist full of certifications.

mspecperformance Mentor

mspecperformance

Posted
Posted

I am having a very hard time trying to find the right candidate for a Service Advisor position.

 

What boggles my mind is years back I remember a bunch of my friends from high school and college scrambling around to get entry level positions in the work force with their 4 year college degree. Most of these jobs started out at 35-50k at best and topped out at 70-80k with 6-10 years in at least. I am over here trying to offer someone potentially a 50-100k+ position with competitive benefits that requires NO education only the right aptitude, attitude and ethics and I can't seem to find anyone better than ex-pep boy customer service reps with awful grammar errors on their resumes.

  • Like 1
FROGFINDER Rising Star

FROGFINDER

Posted
Posted

I am having a very hard time trying to find the right candidate for a Service Advisor position.

 

What boggles my mind is years back I remember a bunch of my friends from high school and college scrambling around to get entry level positions in the work force with their 4 year college degree. Most of these jobs started out at 35-50k at best and topped out at 70-80k with 6-10 years in at least. I am over here trying to offer someone potentially a 50-100k+ position with competitive benefits that requires NO education only the right aptitude, attitude and ethics and I can't seem to find anyone better than ex-pep boy customer service reps with awful grammar errors on their resumes.

Digital people don't have good grammar. They tweet.

FROGFINDER Rising Star

FROGFINDER

Posted
Posted

Digital people don't have good grammar. They tweet.

Most customers hear blah blah blah $1000.00.

To prove this out when busy I have had my PORTER sell $2000.00 phase one on jobs before.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Available Subscriptions

    See all Subscription Plans

  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

  • Similar Topics

    • Joe Marconi
      Unhappy with Your New Hire? Now what?
      By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • Joe Marconi
      Isn’t It Time We Rethink What a Master Level Technician Is?
      By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • Joe Marconi
      Business is Slowing Up, but my Car Counts are still high!
      By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • Changing The Industry
      Why Toyota Champions Repair Shops and Consumer Experience #podcast #autorepairbusiness
      By Changing The Industry
      Why Toyota Champions Repair Shops and Consumer Experience #podcast #autorepairbusiness
    • carmcapriotto
      Coached People always Outperform Uncoached People. That’s a fact [E186] - Chris Cotton Weekly Blitz
      By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/


      Check out their podcast here: https://autorepairmarketing.captivate.fm/


      If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
      In this episode of "The Weekly Blitz," Coach Chris Cotton from Auto Fix Auto Shop Coaching delves deep into the crucial role of coaching in the auto repair industry. He discusses how coaching enhances performance, accountability, and long-term success for shop owners, service advisors, and technicians. Chris shares insights on the benefits of having a coach, including improved business strategies, goal-setting, and overcoming challenges. He emphasizes that coaching is a valuable investment, leading to significant returns and sustainable growth.


      Throughout the episode, Chris elaborates on the transformative power of coaching, illustrating how it can turn struggling shops into thriving businesses. He provides real-world examples of shops that have seen remarkable improvements in efficiency, customer satisfaction, and profitability after implementing coaching strategies. Chris also touches on the importance of personalized coaching, tailored to address the unique needs and goals of each shop, ensuring that the guidance provided is relevant and actionable.


      Moreover, Chris highlights the role of coaching in fostering a positive work culture. He explains how regular coaching sessions can boost team morale, enhance communication, and create a cohesive environment where everyone is aligned with the shop's vision and objectives. By fostering a culture of continuous improvement, coaching helps shops stay ahead of industry trends and adapt to changing market demands.


      The episode encourages listeners to consider coaching to elevate their business and achieve excellence in the competitive auto repair landscape. Chris underscores that investing in coaching is about immediate gains and building a foundation for sustained success. He invites shop owners to take the first step towards transformation by exploring coaching opportunities, ultimately leading to a more prosperous and resilient business.


      Introduction and Podcast Overview (00:00:22)
      Coach Chris Cotton introduces the podcast and its focus on insights for auto repair businesses.


      Coaching Importance (00:01:16)
      Discussion on the significance of coaching for business owners and its impact on performance.


      Performance Through Coaching (00:02:23)
      Coached individuals consistently outperform those who go it alone, highlighting the value of accountability.


      The Role of Accountability (00:03:31)
      Accountability is crucial for achieving goals, ensuring follow-through on commitments.


      Perspective in Coaching (00:04:27)
      Coaching provides perspective, helping clients see the bigger picture amidst daily challenges.


      Long-Term Investment in Coaching (00:06:22)
      Coaching is a process that requires time, focusing on sustainable change rather than quick fixes.


      Commitment to Improvement (00:07:18)
      Successful coaching fosters a commitment to continuous improvement and resilience in tough times.


      Conclusion and Call to Action (00:08:20)
      Encouragement for listeners to embrace coaching for personal and business growth, emphasizing the importance of progress.


      Connect with Chris:


      [email protected]
      Phone: 940.400.1008
      www.autoshopcoaching.com
      Facebook: https://www.facebook.com/
      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae


      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Click to go to the Podcast on Remarkable Results Radio


  • Similar Tagged Content

  •
    Joe Marconi

    Isn’t It Time We Rethink What a Master Level Technician Is?

    By Joe Marconi, in Automotive Industry,

    1 comment 373 views
    Joe Marconi

    Money Isn’t The Motivator We Think It Is

    By Joe Marconi, in Automotive Management,

    0 comments 264 views
    Joe Marconi

    Five Proven Tips to Improve Your Bottom Line

    By Joe Marconi, in Selling Automotive Repair,

    0 comments 384 views

  • Our Sponsors



Main Sections

More Sections

Discussion Forums

×
×
  • Create New...