We have been with RepairPal for years and honestly, their reach has really fallen in our area. The last tow-in from them was Sept 9, 2020. 5 months ago! The customer spent all of $142. Not our clientele, not our ARO, NOT worth it. I will tell you that you can negotiate the monthly fee with them. We have not paid the $199 monthly fee for about 4 years which is why we are still in their program. If it cost us the monthly fee, I would kill it today. HTH.