tarheel2011

The main reason I asked is that I just recently read the statute in full and I wanted to make sure my bases were covered, legally speaking. My customer base consists largely of used car lot dealers and longtime customers who followed after I left my service management position at a dealership. I always discuss repairs with customers in detail but have yet to have anyone sign anything. I know for legal reasons and for good business practices this is a necessity, so I just wanted to have something prepared for my customers who don't care to receive an estimate, so that they wouldn't have to sign a new waiver each time we do business. No intentions of blind-siding anyone whatsoever. I am currently a one-man show and don't have a lot of specific policies in place, including in regards to customer relations. But I am hoping to expand the business in the near future and would like to begin implementing some procedures, so I was just trying to decide how to best go about handling business particularly with my long-time customers.

The main reason I asked is that I just recently read the statute in full and I wanted to make sure my bases were covered, legally speaking. My customer base consists largely of used car lot dealers and longtime customers who followed after I left my service management position at a dealership. I always discuss repairs with customers in detail but have yet to have anyone sign anything. I know for legal reasons and for good business practices this is a necessity, so I just wanted to have something prepared for my customers who don't care to receive an estimate, so that they wouldn't have to sign a new waiver each time we do business. No intentions of blind-siding anyone whatsoever. I am currently a one-man show and don't have a lot of specific policies in place, including in regards to customer relations. But I am hoping to expand the business in the near future and would like to begin implementing some procedures, so I was just trying to decide how to best go about handling business particularly with my long-time customers.

In NC, the Motor Vehicle Repair Act requires a written estimate or signed waiver if the repair is over $350. The customer can waive any written estimates for a "period of time specified by the customer in the waiver." Does anyone have any kind of language in their waivers that specifies an effective time period? I'm not sure what period of time is standard/appropriate to include and I want to comply with the law without having to get a new waiver each time the customer gets work done.