I have owned my shop since 1991 and had went through several management programs. In 2005 I signed up for ATI training and through their training and coaching I was finally able to reach my goal of becoming an absentee shop owner. I also learned that ATI is the #1 rated shop consulting company in America. They won the Frost and Sullivan award for Excellence in coaching and Training repair shops across North America as well. So as as a shop owner who in fact has reached all of your above stated goals, I would strongly recommend that you give ATI a good look. To me ATI was not expensive...it was priceless.