steve

yeah we could go back to horses, but even they need shoes. value and training are the keys

Same here, have to do the fast lof, does help, also the dentist apt has helped us on lofs also. we are starting a new program also its called mystery gift let you know how it goes. steve

Declining car count can be good thing, train service advisor, get ave ro up, slow things down make more on each car, Dont paniac, Change is here, Nobody said it would be easy, But it can be done. Value Value Value that is the key. steve

I believe we need to go the direction of putting more value than other shops to set us apart, I dont think cutting prices is the answer, nor installing used parts, bottom line is people need there cars, majority of people want to get value for there dollar, So do things like free car wash, when spend so much, loaner car, free rides , use the dental appointment it works here, Free com inspection, sell pm work it will save them money $8 per $1 spent. referal programs promote loyalty, We have to find ways to be better not cheaper. just my 2 cents steve r

YES, WHAT IS THE NET THING YOU ARE INVOLVED IN ABOUT WARRANTY. YES WE DO LIKE NAPA. STEVE

HELLO ALL MY NAME IS STEVE , THIS IS MY FIRST DAY AT SCHOOL. SO DONT HARASS ME, I WILL TELL MY MOM. WHAT DOES EVERYONE DO ABOUT WARRANTY , LABOR, HOW LONG DO YOU WARRANTY, AND DO YOU TRACK IT. WE ARE A NAPA AUTO CARE CENTER, SEAMS LIKE WARRANTYS HAVE WENT UP, NAPA ONLY COVERS PART AND 75% LABOR, HAVE THOUGHT ABOUT DOING OWN INTERNAL EXTENDED WARRANTY, ANYONE DO THAT? STEVE