Changing The Industry

What does it take to get the information from the OEs into the scan tools we use every day at the shop? Connecting the tool manufacturers that serve the ...

What does it take to get the information from the OEs into the scan tools we use every day at the shop? Connecting the tool manufacturers that serve the automotive aftermarket with the OEs is the job of the Equipment and Tool Institute or ETI. Lucas and Dutch had an opportunity to sit down with the Executive Director of ETI, Brian Plott. As someone whose job is to connect the automotive aftermarket with the OEs, Brian was able to bring a unique perspective on the current state and the future of our industry. Also Dutch goes on several rants… So listen out for those. Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Maylan Newton is a more than 30-year veteran of the automotive trade. Adding his achievements as a business owner to formal education, his accomplishments ...

A lot of technicians dream about owning a performance shop. Cool technology, even cooler cars, and lots of horsepower... What's not to like? But what does ...

A lot of technicians dream about owning a performance shop. Cool technology, even cooler cars, and lots of horsepower... What's not to like? But what does owning a performance shop actually look like? Is it what was portrayed on television in years past or on YouTube today? To answer that question, David & Lucas are joined by Mike Maleski, the owner of PSK Auto Repair in White Oak, Pennsylvania. In this candid conversation, Mike reveals the truth behind owning a performance shop. Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Maylan Newton is a more than 30-year veteran of the automotive trade. Adding his achievements as a business owner to formal education, his accomplishments ...

This wasn't supposed to be an episode... David was simply asked to edit the audio of a conversation between Lucas Underwood and Dutch Silverstein of A&M ...

This wasn't supposed to be an episode... David was simply asked to edit the audio of a conversation between Lucas Underwood and Dutch Silverstein of A&M Auto Service in Pineville, NC. However, the conversation was so impactful, David decided to release it as a full episode. Enjoy! Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Take these steps when considering hiring your next technician. Rick White is a business turnaround & shop growth expert. He helps auto and truck repair shop ...

Every shop owner understands the importance of having standardized systems in their business. But, how do you systemize the customer service experience?

Every shop owner understands the importance of having standardized systems in their business. But, how do you systemize the customer service experience? How do you systemize ensuring consistency in how you make the customer feel during and after their interactions with everyone at the shop? Is it even possible? To answer those questions, David and Kyle Logue of Essex County Auto Repair in Middleton, MA is joined by Charlotte Purvis the author of The Customer Communication Formula: How to communicate with your customers and boost your customer service brand. For over two decades, Charlotte has been able to develop and use the Customer Communication Formula to help positively influence millions of customer service interactions. In this podcast, she explains the principles behind the formula and talks about the specific and actionable tactics she lays out in the book. You can pick up the book on Amazon: https://amzn.to/2Kmf789 You can reach out to Charlotte at CharlottePurvis.com. Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Take these steps when considering hiring your next technician. Rick White is a business turnaround & shop growth expert. He helps auto and truck repair shop ...

We're all aware of how difficult it is to find technicians, so what do you do as a shop owner when you're ready to move out of the bays and into an office? How do ...

We’re all aware of how difficult it is to find technicians, so what do you do as a shop owner when you’re ready to move out of the bays and into an office? How do you proceed if you find the right person, but they don’t have the knowledge and experience needed for you to detach yourself completely from working in the shop? David & Lucas tackle this very issue as well as a few other topics with the Senior Vice President of Opus IVS, Kevin FitzPatrick. Kevin is a shop owner himself, as well as just having served as the president of ETI, the Equipment and Tool Institute (https://www.etools.org/). So, he brings a unique perspective on what we can do as shop owners. Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Rick White is a business turnaround & shop growth expert. He helps auto and truck repair shop owners go from struggling to stay open to being the go-to shop in ...

In our previous episode, David & Lucas were joined by Jim Cokonis, a Senior Curriculum Developer at Carquest Technical Institute. We discussed the principles ...

In our previous episode, David & Lucas were joined by Jim Cokonis, a Senior Curriculum Developer at Carquest Technical Institute. We discussed the principles behind six sigma and the Toyota way and we found the conversation to be one of the most important we’ve ever had on the podcast. Typically the second portion of the conversation is reserved for All-Access Patrons, but some of the things Jim had to say were too important to keep from everyone. If you haven’t listened to episode 14, stop and listen to that first, then come back to this episode for the second half. Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Rick White is a business turnaround & shop growth expert. He helps auto and truck repair shop owners go from struggling to stay open to being the go-to shop in ...

In this episode, David & Lucas are joined by Jim Cokonis a Senior Curriculum Developer at Carquest Technical Institute. They discuss some of the principles ...

In this episode, David & Lucas are joined by Jim Cokonis a Senior Curriculum Developer at Carquest Technical Institute. They discuss some of the principles behind six sigma and the Toyota way. These are methodologies that allow you to dissect problems at hand, find solutions using the talent of those around you, as well as ensure that there is continuous improvement to prevent future issues. These principles can be applied to everything from diagnosing a vehicle to diagnosing your own business. If you're going to listen to the bonus content of only one episode, this is the one. Just head over to http://asog.site and click on the “become a patron now” button. All proceeds go to funding ASOG a 501c3 educational charity. So, your contribution is tax-deductible. Becoming an all-access Patron is only $6 a month. Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Rick White is a business turnaround & shop growth expert. He helps auto and truck repair shop owners go from struggling to stay open to being the go-to shop in ...

In this episode, David & Lucas are joined by Tom Ham, the president of Auto Centric in Grand Rapids Michigan as well as the founder of the Automotive ...

In this episode, David & Lucas are joined by Tom Ham, the president of Auto Centric in Grand Rapids Michigan as well as the founder of the Automotive Management Network. If you’re not familiar with Tom he tends to say out loud what no one else will. This made for a very interesting conversation as we spoke candidly about the ideas behind moving the industry forward. Find out more about Tom's work at https://www.automotivemanagementnetwork.com/. If you’d like early access to each episode as well as the second part of our conversations on the podcast, head over to http://asog.site and click on the “become a patron now” button. All proceeds go to funding ASOG a 501c3 educational charity. So, your contribution is tax-deductible. Becoming a VIP Patron is only $9 a month. Support the show (https://www.patreon.com/AutoShopOwnersGroup)

This is a special episode featuring 4 shop owners, Andrew Minkler of Bavarian Motor Repairs in Crofton, MD, Tom Schearer of Schearer's Sales & Service in ...

This is a special episode featuring 4 shop owners, Andrew Minkler of Bavarian Motor Repairs in Crofton, MD, Tom Schearer of Schearer’s Sales & Service in Allentown, PA, Kyle Logue of Essex County Auto Repair in Danvers, MA, and David Roman, discussing the different challenges within their own organizations and the steps they’ve taken to try to overcome them as it relates to management and leadership. For example, what does it take to become a leader within your own shop, and how does that differ from managing? What does being the manager look like and can anyone be a leader within your shop or is it all on you as the owner? This was a fairly laid back and casual conversation, the type you might have at an event like Vision or ASTE. So, expect the topics covered to meander a bit. As for the venerable Lucas Underwood, he needed his beauty sleep. Support the show (https://www.patreon.com/AutoShopOwnersGroup)