Scott B

I started using SMS systems back in 88 or so (MFS Management Feedback Systems with Mike Lee). Today, we're running a cloud based system that works! The application allows us to document repairs uniformly which also helps us manage the QA process. We're about 3.5yrs in now and I wish we have switched sooner. Customers are really impressed with the presentation and now with Covid, the experience actually got better. We now have an outside check-in area with a big screen where the customers can see and communicate with us from a distance. Since this is all web based, I can check in on the shop from anywhere. Prior to covid I was traveling quite a bit and would be asked to check in on certain jobs. I would perform research, add notes, wiring diagrams, data etc to a ticket for my technicians to consume later. Let me know if you have any questions about Shop-Ware.