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FROGFINDER

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Everything posted by FROGFINDER

  1. FROGFINDER
    Hand wash the car, clean windows inside and out, top off fuel tank., Many people will notice but still some will not. With all respect many people turn the key/push the start button and operate in the NET/CLOUD. Tonight I watched a lady driving and texting for several miles in the dark before she noticed that her HEADLAMPS WERE NOT TURNED ON!
  2. FROGFINDER
    Your best salespeople are your customers. Give them perks for referrals. It costs +- $100.00 per new customer so invest it in you customers. Drive around your neighborhood and see what's in their driveway that you want to service. Contact them . Everywhere you go or do business with should be reminded that you are in the car service business. Most customers like to pick up their cars Hand WASHED AND TOP OF THE FUEL. When they notice it Thank them for their referrals and give them a few cards.
  3. FROGFINDER
    What does she like to do? Maybe she should "sell" on your web page/be the webmaster. She can lead female car maintenance classes. She can be your contact to Women's clubs in the area.
  4. FROGFINDER
    Great Did the roaring noise start after the tire rotation you did? I like to road test all cars after rotating tires due to chopped tires causing noise, tire pull etc. Note finings on invoice. I also check for tsb's. We had a Sante Fe customer come in for a cheap oil change that was low on oil at check in and I found a tsb about noise on start up. When I told the customer about it he stated that he had been hearing noise on start up and the oil level was low since the Lube in a box did his change last. We got him a oem oil filter and proper oil level-His noise went away.
  5. FROGFINDER
    YES ALWAYS! A walk around the car in , notes on previous damage, note on oil level and last mileage at check in are very important. People come in way past due on oil change with no oil seen on the stick and signs of leaks. We tell them and note it on invoice. THEN TWO WEEKS LATER the customer calls to complain about oil leak, no oil on stick ,noises, etc like it was our fault. I even remind them to check fluid levels, tire air and exterior light function every other fuel stop. If that is a hassle we do it for them while they wait for free.
  6. FROGFINDER
    Each customer and each car get a different price. The Mileage based visual inspection and oil change service starts at $xx.xx and we will advise you of any other service needs or costs as they are revealed. Would you like a free hand wash with that service? You may wait in our waiting area or we can give you a ride. Yes we will pick you back up. You must train your customers to be type a customers. The others will go to lowest price. Do a random act of kindness to all so that they will give you REFERRALS! I have given Free oil changes to customers in order to save them from having their car butchered by the lube in the box and they have sent me referrals worth thousands of dollars!
  7. FROGFINDER
    If I can help let me know. I am in the west Houston/Katy Area.
  8. FROGFINDER
    I did not like AAA telling me what information I will provide on my customers, what discounts, what testing fee's, wait time for break down's,etc. AAA forgets that WE make them look good not the other way around.
  9. FROGFINDER
    Phone shoppers should be encouraged to give you a return phone number, vin number of car and a time when they cam bring the car in for a free spot check. When you call them back give them your estimate and schedule time to take a look. I may even call them back thanking them for the chance to service them and their referrals. Many of my referrals were from people that have not come in. .
  10. FROGFINDER
    When cars become fully self driving themselves to dealerships i'll be in the collector car tinkering business.
  11. FROGFINDER
    It's part of the game. Times are tough. Most people just want someone to listen to there plight. Listen and speak with soft compassion because there but the grace goes you and I. I remember seeing fist fights at the dealer in 1970,s over the $29.00 per hour rate or a price of a $1.25 spark plug. Always price your job's with a discount in mind. Referrals are what you want.
  12. FROGFINDER
    Pearl Harbor Lives. The shock waves are still travelling. Our spending habit's reveal a loss of memory. imo
  13. FROGFINDER
    All Giving is done with a grateful heart. A lot of giving takes place during the year.
  14. FROGFINDER
    I've sometimes in the heat of the moment said $1000.00, Is that too High? To low? Please you tell me. and I may tell them $1.99 plus parts,plus fluids,plus labor, plus tax, plus fee's. I then ask that they bring the car in for a free service estimate and a hand wash. If they don't like what I have to say they owe me nothing.
  15. FROGFINDER
    Like Bullitt said in the movie "You work your side of the street and I'll work mine"
  16. FROGFINDER
    Information that leaves your shop not controlled by you is being paid for by someone at no cash flow to you. Vehicle's will soon be recording and videotaping all repairs to "Increase safety and reduce incompetence during. We had a son of a customer can send a drone helicopter with camera into our shop to check out the progress.
  17. FROGFINDER
    In my 45 years of dealing with Gomer And Goober or the very best mechanics that I knew NEVER leave loose lug nuts. Then the phone call and the unexplained wheel fastener failure. I have seem more failures with the Euro cars, customer universal mount wheels, and vehicles parked outside in apartments or townhomes. Thus far no injuries or major property damage thank God.
  18. FROGFINDER
    Treat others as you would want to be treated. "You have to attract the minnows or the BIG FI$H WON'T COME"
  19. FROGFINDER
    Partners and landlords are bad news.
  20. FROGFINDER
    The customer is armed with more "knowledge" but little wisdom. In most cases people just hear BLAH BLAH BLAH PRICE. Check out what your GOOD customers tweet about you. It might surprise you. I saved a customer $1000.00 on a repair only to have her daughter curse us on twitter. Wait until the Liars app becomes common. The customer will be able to record your voice pattern and scan your face to be able to tell if your employees are lying or not.
  21. FROGFINDER
    We often loose sight that the paper, cleaning products of all kinds and ink cartridges needs to be paid for.
  22. FROGFINDER
    loose lips sink ships.
  23. FROGFINDER
    Don't ever think think the dealer is your friend. With gps and smart phones your customers cars are almost driving themselves to the dealer.
  24. FROGFINDER
    I try to Jog the customers memory at some point that they may have towing on their cell phone package, insurance , credit card,etc. Excludes me from all towing issue liability while it was being towed to me.If not a organize the tow up front to a limit of my cost $100.00 as long as it comes to us.
  25. FROGFINDER
    I ask them where they are calling from. If they are in my city I invite them in for auto service check up explaining that we like doing business with customers. If the are out of town I say thanks but no thanks and they are one call closer to a sale, then I hang up.


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