Joe Marconi

Shop Owners: You are Only as Good as the People You Employ

By Joe Marconi, April 4, 2024 in Joe’s Business Tips For Shop Owners

Inflation May Have Eased, But Increased Expenses Remain

By Joe Marconi, March 21, 2024 in Expense Management, Rent, Taxes

An Uncomfortable Question, But I Have to Ask it.....Techs are Paid, "Off the Books?"

By Joe Marconi, September 17, 2023 in Human Resources, Employees

Would You Shut Down And Bring Your Entire Staff to Training?

By Joe Marconi, March 16, 2024 in Education & Training

Should Auto Repair Shops Consider Dynamic Pricing? Hotels and Airlines do it.

By Joe Marconi, March 16, 2024 in Pricing, Discounts, Labor Rate

Why Do Service Advisors Struggle with Booking the Next Appointment?

By Joe Marconi, February 14, 2024 in Workflow, Procedures, Shop Forms

Is Selling Time on Testing/Analysis jobs Hurting Our Profits?

By Joe Marconi, February 20, 2024 in Workflow, Procedures, Shop Forms

Do You Fear Raising Prices Will Lose Customers?

By Joe Marconi, January 26, 2024 in Joe’s Business Tips For Shop Owners

• labor
• labor rate
• (and 6 more)

  Tagged with:

  • labor
  • labor rate
  • pricing services
  • pricing
  • part margin
  • part markup
  • increase sales
  • increase prices

Overtime Rules May Appy to Bonuses, Shop Owners Must Know this

By Joe Marconi, January 26, 2024 in Human Resources, Employees

• human resource
• payroll

We Hired a Tech! But We Don't Have Room for His Toolbox!

By Joe Marconi, January 25, 2024 in Human Resources, Employees

Join Me Tuesday - Goal Setting For Success! Webinar

By Joe Marconi, January 19, 2024 in Education & Training

Call Back Your Customers!!! Frustrated!

By Joe Marconi, January 19, 2024 in Customer Experience & Reviews

• sales
• service advisor
• (and 3 more)

  Tagged with:

  • sales
  • service advisor
  • service writer
  • customer service
  • customer service problems

Establish Labor Rates Per Job, Per Technician

By Joe Marconi, January 10, 2024 in Pricing, Discounts, Labor Rate

• labor rate
• labor profit
• (and 1 more)

  Tagged with:

  • labor rate
  • labor profit
  • labor pricing

Are Service Advisor Too Swamped These Days

By Joe Marconi, January 6, 2024 in Running The Shop

• productivity
• effeciency
• (and 2 more)

  Tagged with:

  • productivity
  • effeciency
  • service writer
  • service advisor

Do Technicians give you pushback on performing the Multipoint Inspection?

By Joe Marconi, December 28, 2023 in Workflow, Procedures, Shop Forms

Merry Christmas, Happy Holidays, Happy New Year!

By Joe Marconi, December 28, 2023 in AutoShopOwner Announcements

Are Your Customers More Sensitive to Labor or Part Prices?

By Joe Marconi, December 28, 2023 in Customer Experience & Reviews

Is Business Cooling Off, or returning to Normal?

By Joe Marconi, December 28, 2023 in Business Talk - How's your shop doing?

• auto repair business
• business
• (and 1 more)

  Tagged with:

  • auto repair business
  • business
  • sales

Shop Owners: Spend Time Giving Thanks, Show Appreciation

By Joe Marconi, November 21, 2023 in Joe’s Business Tips For Shop Owners

Shop Owners: Don't Fall Victim to Complacency

By Joe Marconi, November 13, 2023 in Joe’s Business Tips For Shop Owners

Happy Thanksgiving Message!

By Joe Marconi, November 21, 2023 in AutoShopOwner Announcements

Booking Your Customer's Next Appointment - REVISITED

By Joe Marconi, November 21, 2023 in Customer Experience & Reviews

Thank You America's Military Veterans

By Joe Marconi, November 11, 2023 in AutoShopOwner Announcements

Low Technician Production May Not be the Tech's Fault

By Joe Marconi, October 29, 2023 in Workflow, Procedures, Shop Forms

Ok, You Increased Your Labor Rate, What's Next?

By Joe Marconi, January 14, 2023 in Pricing, Discounts, Labor Rate

• labor rate
• labor rates