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Joe Marconi

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Everything posted by Joe Marconi

  1. Joe Marconi
    Well written with easy to follow details. This article could actually be part of a complete CAN seminar. Also, it's always good to put a case study, like the Caddy window problem. Great job, as usual.
  2. Joe Marconi
    Have you made adjustments to your staff in terms of scheduling? We use a rotation basis so that people still have their time off, but we have full staff for 6 days a week.
  3. Joe Marconi
    I don't know how you find these things, but again, thanks for the laugh (and the smile)!
  4. Joe Marconi
    Gonzo, I would bet with your sense of humor, you smile a a lot. Right?
  5. Joe Marconi
    Martin Lindstrom, author of the book “buy-ology”, describes how the brain reacts to certain suggestive stimulus and how advertises and sales people can increase sales by understanding how the mind works in advertising and in the sales process. Experiments were conducted and researchers found that sales people who smiled more and had a friendly disposition were significantly more successful than those that did not smile at all. We all know that the sales process is very complicated, but incorporating a smile along with a friendly nature can go a long way in increasing sales.
  6. Joe Marconi
    Thanks too, xrac, I should have made it more clean where my blog is.
  7. Joe Marconi
    I see your dilemma, you will need to choose a path in life that makes you happy and earn a decent wage, without the worry about the physical exhaust related to what you are doing now. Maybe with the help of ASO you can gather ideas and put a game plan together. Check out my blog if you want some insight on how I expanded and overcame many of the issues a lot of us have in this business.
  8. Joe Marconi
    Sorry, not famliar with that model. Snap On can't help you?
  9. Joe Marconi
    I laughed so hard my service writer came running into my office to make sure I was ok. Now THAT is funny. You really keep me going, keep them coming!
  10. Joe Marconi
    What about air conditioning?
  11. Joe Marconi
    In your situation, you will no doubt go nuts on a daily basis. But, how long can you keep that up? I did the same thing when I first started and finally crashed one day and I was in really bad shape, both emotionally and physically. You need to think to the future and hire people. Take your time and look for a qualified B tech; someone who can generate income while you are doing the rest. In time, hire another tech tech. Always think about expanding and growing. You can't do that without good people around you. Take it for what it's worth, I have been in business for 30 years and now have 2 facilities and nearly 20 people working for me. It’s a long and slow process but you need to think about it. Sorry I got off topic about scheduling, but I felt this is all related and more important.
  12. Joe Marconi

    Happy Birthday Tom! Many More!

  13. Joe Marconi
    When you say you are a one man band, does this mean you work alone? Also, how many bays do you have? Scheduling correctly is a delicate balance and largely depends on how large your shop is, manpower, type of work you do and the amount of walk-in trade you get. Give us a little more info so we can help.
  14. Joe Marconi
    Gonzo, I had that argument at a shop owner's meeting a while back: Why do we have to be lower than the dealer? If they lower their prices, we have to lower our prices too? Is there some unwritten law?
  15. Joe Marconi
    Thanks, glad to hear that. You start to wonder sometimes when people say things like that. I knew the price was fair, just wanted to throw it out there to make sure. Thanks again.
  16. Joe Marconi
    I agree, I really don't think my prices are out of line. We do the same thing and compare with similiar businesses. I also agree with you that this person is a wannabe Caddy owner and really should not be driving this car. I just needed to hear it from someone else. Thanks!
  17. Joe Marconi
    I had a lady the other day, who drives a Caddy CTS, tell me the that our prices are higher than the dealer. We did a Mobile 1 oil change service (6quarts), checked it for a any needed service at HER request (all was ok), sold her a wheel alignment and 4 wheel balance because she was complaining of a hi-speed shimmy and that she has hit a lot of pot holes over the winter. The price with tax; $202.56 How would you respond to this claim???
  18. Joe Marconi
    Welcome to ASO John, it looks like as with most of us you realized that being a great tech is not enough, the skills of business are equally, if not, more important. Looking forward to exchanging thoughts and opinions.
  19. Joe Marconi
    I feel the same Gonzo, shop owners are a rare breed and I am proud to be part of it. I encourage other to tell us their funny story, we are all in the same boat and could use a good laugh.
  20. Joe Marconi
    Maybe he's in the wrong business?
  21. Joe Marconi
    Great article, you are like the knowledge guru!
  22. Joe Marconi
    Well, as long as we are in the confessing mode…here’s one: About 8 years my top tech and I were looking over a wiring diagram trying to locate a particular relay we needed to test. My tech and I are the same age and 8 years ago we were both resisting wearing reading glasses (a big mistake). Anyway, we located the relay on the diagram and saw that the location for the relay said: “WP”, which we assumed meant, “Water Pump”. My tech and I were looking in the engine compartment very confused and I said, "why in the world would they put a relay near the water pump"? One of my lube techs walked over and looked at the diagram and said, “Hey grandpa, that’s not WP, it’s I / P… Instrument Panel. Talk about an embarrassing moment! Maybe we should have a contest: Your most embarrassing moment
  23. Joe Marconi
    Words of wisdom and well said. I agree that much of the information on how to boost productivity and efficiency can be found within the walls of our own facilities, by enlisting the help from our experienced staff. When I was in the planning stages for our second shop I did just that. My entire staff met on numerous occasions to discuss where the productivity problems were. We discussed everything from work flow from service writers to techs, placement of oil filters and other parts, part delivery, bay configuration, shop layout, air lines, drop lights, time wasted between jobs, on and on. The truth is you can increase production by fine-tuning your operation; a little change can make a big difference.
  24. Joe Marconi
    Oh, this is funny! Hard to believe this is true.
  25. Joe Marconi
    I hate to admit it, BUT, years back I had a no start on a car which I isolated to a problem with fuel delivery after checking for spark and yes, I too had to reach for my trusty scanner. To make a long story short, the car was out of gas and I a few seconds away from condeming the fuel pump. It's good to laugh at yourself from time to time.

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