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Joe Marconi
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Posts
4,970 -
Joined
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Last visited
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Days Won
460
11 Followers
Business Information
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Business Name
Marconi Consulting, LLC
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Business Address
10 Powderhorn Road, Patterson, New York, 12563
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Type of Business
Auto Repair
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Your Current Position
Shop Coaching
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Automotive Franchise
None
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Logo
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Banner Program
Tech-Net
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Participate in Training
Yes
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Certifications
Automotive Management Institute, ASE Master Techncian, L1, Certified Management Trainer
Recent Profile Visitors
117,625 profile views
Joe Marconi's Achievements
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Not sure why shipping companies are laying off people. But, your point on bonuses is a good question. Bonuses should be tied to performance, expectations, completing certain training, and other criteria. It needs to be managed by the shop owner and/or manager, and YES, it needs to be factored into your cost of doing business. -
What's the Best Way to Get Great Online Reviews?
Joe Marconi replied to Joe Marconi's topic in Customer Experience & Reviews
I agree, and you summed up perhaps the best strategy! -
Labor rates are increased across the board in the last 4 years at a pace I have not seen ever. BUT, expenses have gone up too. Do you feel that your labor rate is in line now? Or do you think the auto aftermarket is ready for more labor rate increases in 2025?
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We all know that a great customer experience leads to great online reviews. But what other methods do you use to get more reviews?
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Wow, lets hope this is a positive sign. With labor rates a lot higher now than just 4 years ago, I wonder what adjustments these warranty companies are taking?
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December is the best time to do a final review of the year and to finalize your goals and objectives for the new year. What new goals and objectives do you want to attain in the coming year, 2025?
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What was the learning curve to get adjusted to Tekmetric?
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The rumor is that Mitchell is finally working on a cloud-based system among other enhancements, I think they are finally realizing the effect of so many legacy Mitchell users jumping ship. Thanks for the info!
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Thanks for the information. Knowing AutoLeap, I can se how they would be an advantage to Canadian Shops.
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Ha, Never. Just keep your mind sharp and you will never be irrelevant!
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Question, you did not have a traditional automotive business management program?
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Thanks for this, and for all your contributions to so many of the posts!!!
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For information and to register:
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I want to wish all our members the very best this Thanksgiving! Take time to reflect on your wins, celebrate the great times, and most of all spend time with family and friends. It's much healthier to be thankful for what you have, rather than to focus on what you don't have.
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It seems there is a big movement to change business software management programs these days. I would like to know who has, the old program, the new one you choose, why, and if you are happy with your choice?
