tylerl

Hi all, what's everyone's procedure around training new hires in the shop? Do you have them follow a more senior tech around for a period of time? Give them their own jobs but watch them closely? Would like to see what different shops to do train their new hires.

Hello everyone, we are in the process of building out our shop process and workflows and I was wondering if anyone would be kind enough to share some samples of ones they have already created. Also if anyone has any helpful tips or hints for what works and doesn't work would be great. I am a long time shop owner just finally getting to this aspect of the business but have trouble on exactly what should be written down and what is more 'on the job training'. Thanks everyone!

Hey guys looking for a little advise for people that have been in my situation. We are a smaller shop but really starting to transition to doing more volume in the past 2 years. Been in business for 10 years now and currently have 2 full time tech's and myself. I manage most of the office and service writing stuff and even occasionally help wrench in the back when required. Looking to hire a service advisor soon to help with the work load on the counter. Currently we just use a a mix of excel spreadsheets for invoicing and customer history, as well as Google calendar. My questions is will I see a big benefit from moving to a all in one management program? Is it worth the monthly fee's for a smaller outfit like mine? Should mention we are in the powersports arena (mostly boat repair with some other rec equipment) so some of the platforms out there are not 100% tailored to our industry with the ones that are not offering up everything you would get out of a automotive program. Thanks in advance for the help!