I'm a one man and one bay shop that's been open since '09 as well. my shop is dead center in an office / industrial park so it's very easy for those people to leave there cars for the day. It also doesn't hurt that my shop is in the town and neighborhood I grew up in so I already had a good trusting customer base. I opened at 23 and haven't slowed since. I'd hire someone but the one bay really limits things. I don't do the numbers these other guys do and I don't even know my average ticket but I put $130k in my pocket at years end. maybe your problem is location or population? My shop is also in a fairly affluent area so that helps