Jay Huh
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Everything posted by Jay Huh
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Hope everyone has a great time with friends and family. Our RTP location will still be open on… https://t.co/Dke9NbmBUe
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At work on his day off. Aaron might throw like a little girl, but he is really knowledgeable on… https://t.co/GGbnGf3zN1
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Taking a short break from a BUSY day to grill. We love food almost as much as fixing your car :)… https://t.co/pHdkWGtmJN
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I opted to not show part numbers on customer invoices on my shop program bc online parts are waaaaaay cheaper. I don't even mark up my parts that much and it makes me look like I'm robbing them -
We strive to keep up with the latest technology and trends. One day we wish to become one of the… https://t.co/qnleDGpsqr
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So grateful for the freedom with have and those who sacrificed so much for our country. Carmedix… https://t.co/ES77U6vrhO
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Carmedix Tools is coming soon. We are launching our own tool line. Why? Because we strive to… https://t.co/cME7M2O4EX
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Do You Have Many Female Customers?
Jay Huh replied to Shopcat's topic in Marketing, Advertising, & Promoting
Yea I've noticed that we have a pretty large female customer base that calls the shots AND ive noticed that it's the women that find us online! I always ask customers how they found us, this is a ongoing response: "my wife found you guys online and said you have great reviews." so for me me a lot of times the husband brings the car but the wife finds us online. Now that's completely different than tv commercials. I can see how it'll work the other way around with tv -
How Long is a Labor Hour? - - Time keeps ticking away
Jay Huh replied to Gonzo's topic in AutoShopOwner Articles
well said as always Gonzo -
Reputation repair help!!!!! ASAP!!!!!
Jay Huh replied to brian lorenzo's topic in Customer Experience & Reviews
The shop next door to us had really really bad reviews. I checked like 3 weeks later and they were above the 4 star mark. I asked the advisor what happened and turns out he contacted every single customer- even those that left a review years ago. It was the same situation, bad people that got fired. Not really sure what he said that changed their mind but it worked. Not sure if he enticed them with a free oil change or whatnot but maybe just be honest and tell them you had bad employees but they're gone now, offer them a free service and have them rate you again with the latest visit -
That is a pretty amazing customer
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How was everyone's April?
Jay Huh replied to Jay Huh's topic in Business Talk - How's your shop doing?
I like the idea of scheduling the next repair. I want to implement it asap. It's like going to the pediatrician, we always get scheduled for the next appointment, often 2 months ahead. We then schedule our lives around that appointment. Thanks Joe -
Wondering how everyone did April. There are 4 other shops in the same shopping center as one of my shops and they said they were really really slow. Talked to various parts stores and they said everyone was slow. Friend owns a busy shop and he said it was slow. Seems like everyone had a great March though.
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Front and rear pads and rotors on a Chevrolet Avalanche. Customer declined to get a brake flush,… https://t.co/B89tmrjuus
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Gen painting on some signs this morning in North Raleigh. $69 AC recharge, $30 synthetic blend… https://t.co/bocITdJMxK
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did you have to buy 6 in order to get that price?
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Replacing an alternator on a BMW 335i. We see a lot of these N54 twin turbo engines. @ Carmedix… https://t.co/csWYbJSIDV
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The only problem I see from opening late is that commercial parts stores are closed. Napa closes at 6 and there are no delivery drivers past 5:30 for most other stores. Saturdays are our busiest days but I opted to close Sat for 2 out of 3 stores so I can give my employees weekends off/ have rotating Sat. One of the things I am trying to figure out right now is opening hours for my 2 new shops. With having to pay overtime, extended hours makes overhead a killer. One of my shops hours is only 9-5 mon - fri - 40 hour work week for my crew. We have a nightdrop box and options for picking up after hours. Hard to gauge if I am losing customers from the limited time I am open. My first shop hours were 7:30am - 6pm Mon- Fri and 9am - 3pm Sat. I changed that a few months back to 8:30 open time
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Yelp..... I use to love Yelp and was an elite yelper when I didn't own a business. I got so sick of the damn sales calls that I finally relented in giving them my business for $425/month. I wanted to make a video for my site anyway and they offered to make one..... I had to edit the crap out of that thing. You can see the Yelp video on my yelp page and the edited version on my website. Anyway, not sure if Yelp is worth it. I get a few yelp customers but I am more afraid to cancel because I fear that I am going to get a bunch of negative reviews. I think me paying for their service is shielding me from the negative reviews. Yea, maybe I'm paranoid but I have my hunch. It's like the mafia, I am paying them $425 to let me continue doing business in peace lol. O yea, I did get A LOT of calls for rim repair....... all from Yelp. Haven't been lately so maybe they fixed it
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Last year I got a 30lb tank of R134a for $69 at Advance. NOW it's $149! I found $138 at Autozone. Cheapest is Sam's club for $120 but gotta pay sales tax... What gives? I wasn't in the business when R12 got phased out. Same thing happening to r134a?
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I was actually going to post something else but Autoshopowner saved this post that I was going to post a couple weeks ago..... guess I forgot to post it lol. Has anyone had a bad day? I knocked down 3 beers after work and finally getting to a point where I'm not pissed. I am usually a really positive and upbeat and let things slide. Had a tech do a oil pan gasket. Car came back, got it on a lift and saw within 3 seconds it was missing an oil pan bolt. Careless error- really out of the way for the customer to have to come back. Same tech allowed master cylinder to run dry on a Ford. I literally spent the day bleeding that thing- from taking the master cylinder off to bench bleed to removing the lines to the HCU. I went through 2.5 gallons of brake fluid in all. I typically don't work on cars anymore, if I do, then either we are really busy or we have a problem.
