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Prius Oil Change - Did I do something wrong.
Gonzo replied to UsedTireShop's topic in Technician Corner - Discussions
I've never heard leaving the key on will cause the battery to go to one bar. What is more than likely happening is a connection problem. If you are referring to the gas engine not starting, I'd assume the 12v battery. If you are referring to the hybrid side, I'd lean towards a weak connection at one of the ... many ... batt. cell connections. -
Shift Happens - Diagnostics, diagnostics, diagnostics
Gonzo replied to Gonzo's topic in AutoShopOwner Articles
For the old timers around here, you've seen this story before. Ok Ok, got lazy this week... LOL didn't get anything worthwhile wrote down, but... this story kept me thinking of what the other repair shop did to fix the car. So, I thought I'd share it again. -
Shift Happens - Diagnostics, diagnostics, diagnostics
Gonzo replied to Gonzo's topic in AutoShopOwner Articles
Last week I got an email from a repair shop in Ohio that used this story as a way to fix their customers car. Almost identical situation. Makes a guy smile from ear to ear thinking that a silly little story helped out a fellow repair shop. awesome. -
Shift Happens - Diagnostics, diagnostics, diagnostics
Gonzo posted a topic in AutoShopOwner Articles
Shift Happens Jo was a new customer referred by an old-time regular. Her little KIA had a transmission problem that seemed to be getting the best of the transmission shop. The story goes that the SUV was constantly in limp mode, and would never shift properly… ever. As it always seems to be the case when a simple problem can’t be solved simply, somebody started the diagnostics off in the wrong direction. Little did I know this was a simple problem…. But, as I see it, each and every type of diagnostic work that you do requires a certain step by step procedure that you must follow. Miss a step, or completely overlook a step, usually means you’re going to miss that simple problem all together. This was no exception. From what information I could gather the person who diagnosed it at the transmission shop wasn’t the same person who installed it. So after the tech put the last bolt in the transmission, he set the car out front, and told the front office, “Got the transmission in that KIA.” The front office considered it done, and the call went out for Jo to pick it up. She didn’t make it around the block before she was back at the front counter in a “not-so” pleasant mood. You can just imagine the situation at the counter… not pleasant I’m sure. After some deliberation, and very little diagnostics the transmission shop came up with the conclusion that it must be a bad transmission. Luckily, Jo’s ride that had brought her there was still in the parking lot, so she left the KIA for them to re-do the whole job again. A week later, it was supposedly done. This time a different tech had installed the second transmission. Unfortunately, he made the same mistake as the first tech. When Jo came to pick up her car the shop owner took her for a ride to be sure that the repairs were made to her satisfaction. It was a short drive… This time, the owner said he was going to pay for the transmission, and would even purchase one from the dealership just to be sure it wasn’t their mistake in rebuilding it. But even the dealer transmission failed to shift properly. The tranny shop was at a loss, they decided to make a few calls for some help, and that’s when my phone rang. Now, I’m not one to diagnose anything over the phone. I just don’t think it’s a smart way of taking care of such problems, because you never quite know what you’re getting into. But the tranny shop owner sounded desperate, and now the repair costs were coming out of his pocket. From his frantic explanations of no codes, no shift, and no idea of the problem, he kind of put me on the spot … so … I suggested a computer. Heck, why not… ya’ changed the tranny 3 times for Pete’s sake, obviously that ain’t’ it. I probably shouldn’t have done that, but I think he wanted to try and save as much money as possible without resorting to taking it to another shop. Well, a new TCM didn’t work either…. Now, the car is finally coming my way. Jo was a little unsure whether or not there was anyone out there who could find the problem, but her friend told her that it couldn’t hurt to let me see what I could do for her. I’ll give it a try. When the car showed up at the shop I took it around the block once to verify the condition, and then put it up on the lift. While it was on the lift I decided to drop it into gear and check it against the scanner. To my surprise, it shifted perfectly. I’m not kidding… absolutely perfect. I dropped it back on the ground, and went for a ride again. I didn’t even make it around the first corner… stuck in limp mode just as it was before, this dang thing can’t pull itself out of a pot hole. Back up on the lift, and wouldn’t ya know it, shifts perfectly… AGAIN! What’s the deal here? I did it several times, just so I could be sure of the results I was getting. After a few trips I checked the wiring to the transmission while it was on the ground. Oh, oh, the main ground to the TCM wasn’t there. How in the world was it there when it was in the air? AH HA! It’s moving the wire! Yes, it was moving the wire alright, and a few more than just the TCM ground lead. The locator page showed the TCM ground wire was bundled with several other ground leads that were all attached to the main chassis ground… which wasn’t attached to a thing, but was dangling by the battery box. Turns out the whole problem started when she had her battery changed at a department store repair shop, and they didn’t have the right size to fit the car. They disconnected the chassis ground wire, so the taller battery would fit. When I told Jo what I found, the two of us pieced together the how and why it happened. Her only comment was, “Well, shift happens”. All said and done with, the transmission shop paid for the entire repair, and gave her back what she spent with them. Everyone involved was glad to have the problem solved, and the car back on the road as good as new. I like this gal, she’s become a regular at the shop these days. What a card! Always has some sarcastic comment for me, but at the same time a very understanding nature and takes life in stride. I’d love to have a couple of dozen customers just like her. As she always tells me… “If you can’t live on the bright side of life… start polishing the dull one.” View full article -
Shift Happens Jo was a new customer referred by an old-time regular. Her little KIA had a transmission problem that seemed to be getting the best of the transmission shop. The story goes that the SUV was constantly in limp mode, and would never shift properly… ever. As it always seems to be the case when a simple problem can’t be solved simply, somebody started the diagnostics off in the wrong direction. Little did I know this was a simple problem…. But, as I see it, each and every type of diagnostic work that you do requires a certain step by step procedure that you must follow. Miss a step, or completely overlook a step, usually means you’re going to miss that simple problem all together. This was no exception. From what information I could gather the person who diagnosed it at the transmission shop wasn’t the same person who installed it. So after the tech put the last bolt in the transmission, he set the car out front, and told the front office, “Got the transmission in that KIA.” The front office considered it done, and the call went out for Jo to pick it up. She didn’t make it around the block before she was back at the front counter in a “not-so” pleasant mood. You can just imagine the situation at the counter… not pleasant I’m sure. After some deliberation, and very little diagnostics the transmission shop came up with the conclusion that it must be a bad transmission. Luckily, Jo’s ride that had brought her there was still in the parking lot, so she left the KIA for them to re-do the whole job again. A week later, it was supposedly done. This time a different tech had installed the second transmission. Unfortunately, he made the same mistake as the first tech. When Jo came to pick up her car the shop owner took her for a ride to be sure that the repairs were made to her satisfaction. It was a short drive… This time, the owner said he was going to pay for the transmission, and would even purchase one from the dealership just to be sure it wasn’t their mistake in rebuilding it. But even the dealer transmission failed to shift properly. The tranny shop was at a loss, they decided to make a few calls for some help, and that’s when my phone rang. Now, I’m not one to diagnose anything over the phone. I just don’t think it’s a smart way of taking care of such problems, because you never quite know what you’re getting into. But the tranny shop owner sounded desperate, and now the repair costs were coming out of his pocket. From his frantic explanations of no codes, no shift, and no idea of the problem, he kind of put me on the spot … so … I suggested a computer. Heck, why not… ya’ changed the tranny 3 times for Pete’s sake, obviously that ain’t’ it. I probably shouldn’t have done that, but I think he wanted to try and save as much money as possible without resorting to taking it to another shop. Well, a new TCM didn’t work either…. Now, the car is finally coming my way. Jo was a little unsure whether or not there was anyone out there who could find the problem, but her friend told her that it couldn’t hurt to let me see what I could do for her. I’ll give it a try. When the car showed up at the shop I took it around the block once to verify the condition, and then put it up on the lift. While it was on the lift I decided to drop it into gear and check it against the scanner. To my surprise, it shifted perfectly. I’m not kidding… absolutely perfect. I dropped it back on the ground, and went for a ride again. I didn’t even make it around the first corner… stuck in limp mode just as it was before, this dang thing can’t pull itself out of a pot hole. Back up on the lift, and wouldn’t ya know it, shifts perfectly… AGAIN! What’s the deal here? I did it several times, just so I could be sure of the results I was getting. After a few trips I checked the wiring to the transmission while it was on the ground. Oh, oh, the main ground to the TCM wasn’t there. How in the world was it there when it was in the air? AH HA! It’s moving the wire! Yes, it was moving the wire alright, and a few more than just the TCM ground lead. The locator page showed the TCM ground wire was bundled with several other ground leads that were all attached to the main chassis ground… which wasn’t attached to a thing, but was dangling by the battery box. Turns out the whole problem started when she had her battery changed at a department store repair shop, and they didn’t have the right size to fit the car. They disconnected the chassis ground wire, so the taller battery would fit. When I told Jo what I found, the two of us pieced together the how and why it happened. Her only comment was, “Well, shift happens”. All said and done with, the transmission shop paid for the entire repair, and gave her back what she spent with them. Everyone involved was glad to have the problem solved, and the car back on the road as good as new. I like this gal, she’s become a regular at the shop these days. What a card! Always has some sarcastic comment for me, but at the same time a very understanding nature and takes life in stride. I’d love to have a couple of dozen customers just like her. As she always tells me… “If you can’t live on the bright side of life… start polishing the dull one.”
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Happy Birthday Joe! It takes age to make a fine wine. Have another glass... you'll age just fine too.
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Spring must be close at hand, because all the wackos are coming out of hiding. Where's the normal people at? Why do you bring a car in that doesn't act up unless it's snowing outside????
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Anticipated Questions - New technology means...new repair questions
Gonzo replied to Gonzo's topic in AutoShopOwner Articles
Thanks Joe, much appreciated Sent from my iPad using Tapatalk -
Anticipated Questions - New technology means...new repair questions
Gonzo replied to Gonzo's topic in AutoShopOwner Articles
Took a ride in my first stop/start car. weird.... this one actually spun the starter motor as soon as your foot was off the brake. But, if you had the steering wheel at more than a few degrees either way it would not shut the engine off. -
Crazy week... From a 66 T Bird to a 2011 F150. A test light on one and a scanner on the other. But, both with the same problem... no pwr windows. It's amazing how the technology has changed. What's next? wireless windows???? LOL
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Anticipated Questions With all this new technology such as self-driving cars, stop-start vehicles, automatic braking systems, crash avoidance systems, and assisted parking systems, there’s bound to be a few questions and complaints. The car of today can practically think for itself, make decisions, and is aware of its surroundings. They’re programmed to perform their tasks to the best of their abilities, even if we mere humans don’t have a clue what’s going on inside those computer chips. As with anything new and different, there’s a learning curve for the consumer as well as the technicians. It’s hard enough for the technician to wrap his head around the fact that a car can do things you wouldn’t even dream of years before. Now the consumer has to try and explain some weird goings on to the mechanic. Obviously, the technician will have to understand the inner workings of these technologically advanced systems long before the first car rolls in the service bay. So, as a mechanic/technician you have to keep in mind, once these systems hit the pavement there’s bound to be some issues. So, to speed things along I thought I’d put together some of the more interesting questions, complaints, and conversations I’ve overheard. Even though these questions and answers are purely fictional they could happen… ya just never know. Considering the years I’ve spent listening to the wacky things people have told me at the service desk I’ll bet I’m not too far off. Caller: “I told the car to take me to the donut shop but instead it took me to the gym.” Mechanic: “The passenger presence system was activated. Based on your weight and height infrared readings, your car determined you needed to go to the gym more than you needed to go to the donut shop.” Caller: “I was trying to give my neighbor a hand by pushing his car out of the street with my car. But, as soon as I got close to his car my brakes locked on and wouldn’t allow me to push his car with my bumper.” Mechanic: “Sir, your car was protecting itself. The computer system is more concerned with maintaining the integrity of itself than moving an obstruction off the highway.” Caller: “I just bought this car and the salesman said it has stop/start technology. The first time I tried it the car ran right into a tree. I thought it would stop, and quite frankly... it hasn’t started since I hit the tree either.” Mechanic: “Sir, that feature is to conserve gas at stoplights. Try keeping it on the road next time.” Patient: “Doctor, I’m finding myself very aggravated and fidgety these days. I’m constantly badgering my co-workers and my family. I just can’t seem to calm down. What’s wrong with me?” Doctor: “Did you recently purchase a self-driving car?” Patient: “Why yes I did. Oh it’s great, because I can put my makeup on and check my email while I’m on the way to work. But, the car will only do the speed limit, it won’t crawl up on the bumper of that slow guy in the left lane, it won’t lurch out into traffic anticipating the green light or go through yellows. Is the car causing my problem?” Doctor: “You are going through aggressive driver’s withdrawal. I would advise you to take up oval track racing as a hobby. This should alleviate your stress level.” Caller: “The other day I was fooling around with the A/C cranked up to max. It was really cold, just the way I like it. It was cold outside too, so as I was driving along I rolled down all the windows. Just then the air conditioning stopped blowing as much cold air as before.” Mechanic: “Ya can’t have both, the processor knows the windows are down, it knows the temperature, and it knows you don’t need the A/C on... nuff said.” Caller: “I’ve got one of those self-drive cars that I was towing behind my motor home, but I was in an accident the other day. I turned on the cruise control in my motor home and went back to fix myself a sandwich. The next thing I knew I was in a ditch.” Mechanic: “Your motor home isn’t equipped with the self-drive system only your car is. The car can’t do anything for the motor home just because you’ve got them connected.” Caller: “I was towing a trailer last week and when I tried to back up the beepers were going off and the car wouldn’t budge. It’s like the brake was on. What’s wrong?” Mechanic: “Ma’am your car is equipped with a rear crash avoidance system and area obstruction brake sensing unit. You need to turn those features off when towing.” Caller: “My car asked me a question about my destination, so I answered. Ok, I was a bit upset at the time and I swore at it. How come it doesn’t understand what I want when I’m aggravated?” Mechanic: “I have trouble understanding most people when they’re aggravated too.” Caller: “Ok, now what do I do? My self-parking car did a fantastic job of getting me into this parallel parking spot, but now I can’t figure out how to get out of it.” Mechanic: “You’ll need to learn to drive your car. The system can only do so much for you. If not, try avoiding any of these newer cars for the next few years. By then they’ll have the technology to get you out of your predicament.” Caller: “My automatic dimming rear view mirror is always too dark in the daytime. How come?” Mechanic: “Your pike pass is covering the optic sensor. Try moving it to a new location.” Caller: “I just bought this car and the radio is muted all the time.” Mechanic: “Put your seat belt on.” Caller: “I don’t like wearing a seat belt.” Mechanic: “Then sing to yourself.” Caller: “My buddy told me the best way to check my transmission is to hold my foot on the brake and stomp on the gas pedal. But the engine won’t rev up, and the service light is flashing...what’s wrong?” Mechanic: “I scanned your car and the code refers to abusive drive train usage by the operator. Your car is telling me it doesn’t like the way it’s being treated. You’re lucky the auto ejection seat and electric Taser system hasn’t been installed on this model yet.” Bank Robber: “Yes judge, I robbed the bank. But, how did you guys know it so fast? And, how come my car wouldn’t go over 30 miles an hour, locked all the doors, and then drove me to the police station where it stopped right at the front door. I was trying to get away, and ya caught me red handed.” Judge: “Your car told us. The surveillance cameras at the bank got your tag number. We then got into the car’s satellite communication through the telematics systems. After listening to your conversation with your navigation system we knew we had ya. So, we took control of your car and guided it in to the precinct with the GPS. Besides, it’s not a good idea to name your destination as the “hideout” on your nav. screen.” Ok, I made all this up. But it’s true that today’s cars are far more than transportation. It’s an all seeing, all knowing, microcosm world of technology. Ya just can’t do what you used to do. The car will know, and it’s going to tell on you. It’s a different world out there on the open highway than it has ever been in the past, and these changes go a lot further than just the blacktop. So as the world changes so does the modern day auto mechanic change too meet the demand of this new technology. Even if none of these anticipated questions ever come about, there’s no doubt auto repair will never...ever be the same again. View full article
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Anticipated Questions - New technology means...new repair questions
Gonzo posted a article in Gonzo's Tool Box
Anticipated Questions With all this new technology such as self-driving cars, stop-start vehicles, automatic braking systems, crash avoidance systems, and assisted parking systems, there’s bound to be a few questions and complaints. The car of today can practically think for itself, make decisions, and is aware of its surroundings. They’re programmed to perform their tasks to the best of their abilities, even if we mere humans don’t have a clue what’s going on inside those computer chips. As with anything new and different, there’s a learning curve for the consumer as well as the technicians. It’s hard enough for the technician to wrap his head around the fact that a car can do things you wouldn’t even dream of years before. Now the consumer has to try and explain some weird goings on to the mechanic. Obviously, the technician will have to understand the inner workings of these technologically advanced systems long before the first car rolls in the service bay. So, as a mechanic/technician you have to keep in mind, once these systems hit the pavement there’s bound to be some issues. So, to speed things along I thought I’d put together some of the more interesting questions, complaints, and conversations I’ve overheard. Even though these questions and answers are purely fictional they could happen… ya just never know. Considering the years I’ve spent listening to the wacky things people have told me at the service desk I’ll bet I’m not too far off. Caller: “I told the car to take me to the donut shop but instead it took me to the gym.” Mechanic: “The passenger presence system was activated. Based on your weight and height infrared readings, your car determined you needed to go to the gym more than you needed to go to the donut shop.” Caller: “I was trying to give my neighbor a hand by pushing his car out of the street with my car. But, as soon as I got close to his car my brakes locked on and wouldn’t allow me to push his car with my bumper.” Mechanic: “Sir, your car was protecting itself. The computer system is more concerned with maintaining the integrity of itself than moving an obstruction off the highway.” Caller: “I just bought this car and the salesman said it has stop/start technology. The first time I tried it the car ran right into a tree. I thought it would stop, and quite frankly... it hasn’t started since I hit the tree either.” Mechanic: “Sir, that feature is to conserve gas at stoplights. Try keeping it on the road next time.” Patient: “Doctor, I’m finding myself very aggravated and fidgety these days. I’m constantly badgering my co-workers and my family. I just can’t seem to calm down. What’s wrong with me?” Doctor: “Did you recently purchase a self-driving car?” Patient: “Why yes I did. Oh it’s great, because I can put my makeup on and check my email while I’m on the way to work. But, the car will only do the speed limit, it won’t crawl up on the bumper of that slow guy in the left lane, it won’t lurch out into traffic anticipating the green light or go through yellows. Is the car causing my problem?” Doctor: “You are going through aggressive driver’s withdrawal. I would advise you to take up oval track racing as a hobby. This should alleviate your stress level.” Caller: “The other day I was fooling around with the A/C cranked up to max. It was really cold, just the way I like it. It was cold outside too, so as I was driving along I rolled down all the windows. Just then the air conditioning stopped blowing as much cold air as before.” Mechanic: “Ya can’t have both, the processor knows the windows are down, it knows the temperature, and it knows you don’t need the A/C on... nuff said.” Caller: “I’ve got one of those self-drive cars that I was towing behind my motor home, but I was in an accident the other day. I turned on the cruise control in my motor home and went back to fix myself a sandwich. The next thing I knew I was in a ditch.” Mechanic: “Your motor home isn’t equipped with the self-drive system only your car is. The car can’t do anything for the motor home just because you’ve got them connected.” Caller: “I was towing a trailer last week and when I tried to back up the beepers were going off and the car wouldn’t budge. It’s like the brake was on. What’s wrong?” Mechanic: “Ma’am your car is equipped with a rear crash avoidance system and area obstruction brake sensing unit. You need to turn those features off when towing.” Caller: “My car asked me a question about my destination, so I answered. Ok, I was a bit upset at the time and I swore at it. How come it doesn’t understand what I want when I’m aggravated?” Mechanic: “I have trouble understanding most people when they’re aggravated too.” Caller: “Ok, now what do I do? My self-parking car did a fantastic job of getting me into this parallel parking spot, but now I can’t figure out how to get out of it.” Mechanic: “You’ll need to learn to drive your car. The system can only do so much for you. If not, try avoiding any of these newer cars for the next few years. By then they’ll have the technology to get you out of your predicament.” Caller: “My automatic dimming rear view mirror is always too dark in the daytime. How come?” Mechanic: “Your pike pass is covering the optic sensor. Try moving it to a new location.” Caller: “I just bought this car and the radio is muted all the time.” Mechanic: “Put your seat belt on.” Caller: “I don’t like wearing a seat belt.” Mechanic: “Then sing to yourself.” Caller: “My buddy told me the best way to check my transmission is to hold my foot on the brake and stomp on the gas pedal. But the engine won’t rev up, and the service light is flashing...what’s wrong?” Mechanic: “I scanned your car and the code refers to abusive drive train usage by the operator. Your car is telling me it doesn’t like the way it’s being treated. You’re lucky the auto ejection seat and electric Taser system hasn’t been installed on this model yet.” Bank Robber: “Yes judge, I robbed the bank. But, how did you guys know it so fast? And, how come my car wouldn’t go over 30 miles an hour, locked all the doors, and then drove me to the police station where it stopped right at the front door. I was trying to get away, and ya caught me red handed.” Judge: “Your car told us. The surveillance cameras at the bank got your tag number. We then got into the car’s satellite communication through the telematics systems. After listening to your conversation with your navigation system we knew we had ya. So, we took control of your car and guided it in to the precinct with the GPS. Besides, it’s not a good idea to name your destination as the “hideout” on your nav. screen.” Ok, I made all this up. But it’s true that today’s cars are far more than transportation. It’s an all seeing, all knowing, microcosm world of technology. Ya just can’t do what you used to do. The car will know, and it’s going to tell on you. It’s a different world out there on the open highway than it has ever been in the past, and these changes go a lot further than just the blacktop. So as the world changes so does the modern day auto mechanic change too meet the demand of this new technology. Even if none of these anticipated questions ever come about, there’s no doubt auto repair will never...ever be the same again. -
Unsafe car - declined repair...
Gonzo replied to 3PuttFever's topic in Customer Experience & Reviews
push it to the curb, throw the keys in it, rip up the RO. "Goodbye and don't come back." -
Why Is It? - - I've got questions...no...I don't need answers
Gonzo replied to Gonzo's topic in AutoShopOwner Articles
Ain't brilliant...just why it is they way it is...I don't have a clue. Sent from my SM-G900V using Tapatalk -
Why Is It? There are so many questions that need answered. Some can be answered with a little background in engineering or technical information. Some can be answered after a few visits with your local shrink. Other questions are just left in limbo for eternity. I thought I’d put together a few of those perplexing questions a mechanic might have about his daily life with cars, people and all the other nuts … and bolts of the business. It ain’t all about ratchets and wrenches, you know. Sometimes ya just have to ask “WHY?”, even if the answer doesn’t matter. Here’s a few to ponder. Why is it - Some OEM parts come in fast food tater tot trays? Why is it - That some people can’t tell you what’s wrong with their car, or the reason they’re at the repair shop, without starting their explanation from the day they bought the car? Why is it - When I hear, “All the fuses are good”, without fail, the problem turns out to be a fuse? Usually the missing one. Why is it – An intermittent problem won’t act up (at all), you’ve been waiting all day(s) for it to fail, and just when the customer decides to bring it back, and you’re just about to pull it out of the service bay…then it stars acting up?! Why is it - Friday is just two days before the next Monday. However, Mondays can last all week. That makes Friday the new Monday, which makes Saturday Tuesday. Now you’ve got a whole new week ahead of you, and you haven’t even left the shop for the weekend. I know… it gets confusing. Why is it - A bad day always starts right after a good day? Why is it - An appointment only means “maybe I’ll make it”, while “I’ll be right there” means tomorrow or next Tuesday? Why is it - The car stops acting up for the customer as soon as it’s at the shop? Why is it - Diagnosing a problem with the customer hovering over your shoulder always takes longer? Why is it – Those special ordered parts that you’ve been waiting for all day, perhaps even a week, show up really late in the afternoon (as usual), and are either bad out of the box or the wrong part all together? But, the correct part has been on the shelf at the dealership the whole time. (Probably in a tater tot tray) Why is it - On most cars with a single exhaust pipe, the exhaust is always on the opposite side of the fuel filler door? Why is it - The manufacturer’s scanner that you’ve had for years, which has worked great on every car that has come in, but won’t work on the model you now have in the service bay? This one requires the use of the “new” manufacturer’s scanner and not the “old” factory scanner. Why is it - As soon as you (or the shop) can afford to spring for the latest greatest factory scan tool to handle those models not covered on the original factory scan tool… not a single car has come in for the past 6 months that needs the newer scanner? Why is it - A watched pot never boils, but a watched mechanic will? Why is it – On those really slow days the only phone calls you get are from one of those long winded solicitors? Why is it – You can tell the new guy isn’t going to work out when he spins the fake lug nuts off the hub caps? Why is it – Nobody will admit to blowing the fuse in the shop’s multimeter or clogging the shop toilet?… same difference. Why is it – That everyone assumes you make a zillion dollars a day fixing cars, but we all know that ain’t true. The proof? … You wear rented work clothes. Why is it - No matter how many wrenches you grab out of your tool box… you never seem to have the right one? Why is it – Just as soon as a technician has successfully mastered the latest greatest system in a car… they change it all up again? Why is it – The kid at the parts store with his little generic code reader has as much influence on the outcome of a repair (as far as the customer is concerned), as the seasoned tech does at a professional repair shop with the latest and greatest diagnostic equipment? Why is it – Some people think price is the only consideration when it comes to car repair? I wonder what those same people would do if they could price check their doctors the way they price check their mechanic? I could go on. But, it’s time for you to think of some of your own “Why is it?” I’m sure you have a few you’d like to share. It doesn’t take much for a mechanic with today’s sophisticated car technology to ask why they do the things they do. And yes, there are answers to some of these questions… just not all of them. That’s why ya have to ask… “Why is it?” Now, I think I’ll go grab some grub and a cup o’Joe, and ponder a while. Hmm…tator tots sound good for some reason. View full article
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Why Is It? - - I've got questions...no...I don't need answers
Gonzo posted a article in Gonzo's Tool Box
Why Is It? There are so many questions that need answered. Some can be answered with a little background in engineering or technical information. Some can be answered after a few visits with your local shrink. Other questions are just left in limbo for eternity. I thought I’d put together a few of those perplexing questions a mechanic might have about his daily life with cars, people and all the other nuts … and bolts of the business. It ain’t all about ratchets and wrenches, you know. Sometimes ya just have to ask “WHY?”, even if the answer doesn’t matter. Here’s a few to ponder. Why is it - Some OEM parts come in fast food tater tot trays? Why is it - That some people can’t tell you what’s wrong with their car, or the reason they’re at the repair shop, without starting their explanation from the day they bought the car? Why is it - When I hear, “All the fuses are good”, without fail, the problem turns out to be a fuse? Usually the missing one. Why is it – An intermittent problem won’t act up (at all), you’ve been waiting all day(s) for it to fail, and just when the customer decides to bring it back, and you’re just about to pull it out of the service bay…then it stars acting up?! Why is it - Friday is just two days before the next Monday. However, Mondays can last all week. That makes Friday the new Monday, which makes Saturday Tuesday. Now you’ve got a whole new week ahead of you, and you haven’t even left the shop for the weekend. I know… it gets confusing. Why is it - A bad day always starts right after a good day? Why is it - An appointment only means “maybe I’ll make it”, while “I’ll be right there” means tomorrow or next Tuesday? Why is it - The car stops acting up for the customer as soon as it’s at the shop? Why is it - Diagnosing a problem with the customer hovering over your shoulder always takes longer? Why is it – Those special ordered parts that you’ve been waiting for all day, perhaps even a week, show up really late in the afternoon (as usual), and are either bad out of the box or the wrong part all together? But, the correct part has been on the shelf at the dealership the whole time. (Probably in a tater tot tray) Why is it - On most cars with a single exhaust pipe, the exhaust is always on the opposite side of the fuel filler door? Why is it - The manufacturer’s scanner that you’ve had for years, which has worked great on every car that has come in, but won’t work on the model you now have in the service bay? This one requires the use of the “new” manufacturer’s scanner and not the “old” factory scanner. Why is it - As soon as you (or the shop) can afford to spring for the latest greatest factory scan tool to handle those models not covered on the original factory scan tool… not a single car has come in for the past 6 months that needs the newer scanner? Why is it - A watched pot never boils, but a watched mechanic will? Why is it – On those really slow days the only phone calls you get are from one of those long winded solicitors? Why is it – You can tell the new guy isn’t going to work out when he spins the fake lug nuts off the hub caps? Why is it – Nobody will admit to blowing the fuse in the shop’s multimeter or clogging the shop toilet?… same difference. Why is it – That everyone assumes you make a zillion dollars a day fixing cars, but we all know that ain’t true. The proof? … You wear rented work clothes. Why is it - No matter how many wrenches you grab out of your tool box… you never seem to have the right one? Why is it – Just as soon as a technician has successfully mastered the latest greatest system in a car… they change it all up again? Why is it – The kid at the parts store with his little generic code reader has as much influence on the outcome of a repair (as far as the customer is concerned), as the seasoned tech does at a professional repair shop with the latest and greatest diagnostic equipment? Why is it – Some people think price is the only consideration when it comes to car repair? I wonder what those same people would do if they could price check their doctors the way they price check their mechanic? I could go on. But, it’s time for you to think of some of your own “Why is it?” I’m sure you have a few you’d like to share. It doesn’t take much for a mechanic with today’s sophisticated car technology to ask why they do the things they do. And yes, there are answers to some of these questions… just not all of them. That’s why ya have to ask… “Why is it?” Now, I think I’ll go grab some grub and a cup o’Joe, and ponder a while. Hmm…tator tots sound good for some reason. -
I totally agree that we can expect less bodyshops in the future, and for that matter less repair shops as well. As the technology increases things like traffic jams, potholes, and natural hazards will be on the avoidance radar and self-drive systems. Sure, there are going to still be repairs needed. Such LynxStarAuto mentioned, but the number of repair facilities will be more than likely less than half of what there are now, maybe even less. To further that discussion, I also believe that we'll see more "totals" with zero body damage or mechanical damage. I'll bet you'll see vehicles totaled due to electronics too, and I'm not just talking about air bag systems but all the other electronic devices. Such as the "self-drive" system that failed. etc... etc.. We're slowly approaching the inevitable... throw away car.
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Focus on customer service
Gonzo replied to alfredauto's topic in Auto Repair Shop Management Help? Start Here
Appearance is one thing, working ethics is another. A coat of paint and unannounced inspections aren't the answer...everywhere. some people want to see ultra clean,modern waiting areas, some want that extra effort in checking out their car, but after 3 decades at this game it's reputation...fair prices...and less sarcasm when talking with new customers. And, yes I still have folks that just stop by for a cup of coffee. It's really what ever works for you. There's no golden single answer. When it's slow we all fret, when it's busy we all gtrdone. It is.. what is...a mechanics life Sent from my SM-G900V using Tapatalk -
Mechanically Confidential - Nobody knows it all
Gonzo replied to Gonzo's topic in AutoShopOwner Articles
Handing out copies of wiring diagrams that I have to pay for through subscriptions is like lending tools..... I don't lend tools, I'll lend a hand, but I'm not about cut it off to help someone out. -
Lifetime warranties - They're not like they used to be
Gonzo replied to Gonzo's topic in AutoShopOwner Articles
Using a lifetime warranty as a selling incentive is one thing. Selling second rate parts with lifetime warranties is another. Most people see a warranty as blanket protection but don't have a clue that quality has been thrown out the window with some of these aftermarket parts. There's a fine line between selling with assurance and selling with a lifetime warranty. The customer should be aware that not all warranties are as good as the product they are representing. -
Horseshoes and Hand Grenades Sometimes, with some things, accuracy isn’t all that important. Like in a game of horseshoes or tossing a hand grenade. But the same can’t be said for diagnosing today’s cars. Close isn’t good enough. Today’s professional mechanic doesn’t just grab a component hanging from a branch of the proverbial parts tree and see if that will fix the problem. It requires a diligent effort of testing and diagnostic time to analyze the maze of electronic data. That’s not to say a consumer won’t stumble across a repair shop that still uses the hand grenade method to diagnosing their car. Believe me, there still out there. Basically, there are two types of mechanics a consumer will run into. One that will test and retest before condemning a component and the other that will swap parts until they’ve solved the problem or give up and send the customer to the other type of mechanic. To avoid the proverbial slinging of the horseshoe a good shop will listening to the customer’s complaint, following the diagnostic procedures and base their findings on the test results. It’s a far better way of solving a problem than firing the old parts cannon at a job. Testing for a failure or scanning for failed data (or scope) is the preferred method by any good mechanic. Take a look at any training video out there. They’ll show you how a component or system functions and then get into how to test it for failures. They might use a scanner, perhaps a scope, or even a basic multimeter. But, in all situations the concept is to show the technician the various ways of testing. Seriously, have you ever watched a training video that told you to fire up the parts cannon and take a wild shot at it rather than testing for the failure? I haven’t. So why are parts swapping repair shops still a big part of the automotive repair business? In my opinion, it’s the lack of training, no time for advance classes, or they believe they can get by without learning something new. Most of these shops are after how fast they can get a customer’s out the door. They’ll spend as little time as possible diagnosing while spending the majority of their time taking stabs at installing different parts that might be the problem. Eventually, they’ll hit the target. Instead of taking the time to hire qualified technicians these shops have a tendency to hire anybody that has a toolbox, walks upright, and can fog a mirror. Training isn’t cheap, and a trained technician isn’t either. Proper testing takes time, which invariably costs money. Their methods of repair are quick, cheap, and occasionally spot on. But not always. Then, to top it all off, most of these places will use the second rate components from the local discount auto parts store and not a mechanics grade or OEM level component. The average consumer doesn’t know which part or brand is better than the other. They’re relying on the mechanic and the shop to sort that out for them, and at these shops you can bet the quality of the part is going to be in question. They just want it as cheap as possible and as quick as possible. But, when the old switch-a-roo cheap parts merry go round doesn’t do the trick they’ll send the customer onto one of those other guys. You know, the ones that will test things first. Of course, by the time the customer has reached a shop that will correctly test the problem they’re already out of cash and have little to no confidence that anyone can fix their car. Now the problem isn’t so much about the cost of the parts or components, but the time (and cost) it will take to correctly diagnose it. I’ve got to hand it to these stab in the dark parts shops, and those parts stores that offer free code checks. They’ve got the market cornered on convincing the consumer that all it takes to fix today’s cars is a quick glance at some off shore generic code reader and a couple of cheap components from parts unknown. Never mind that there are pages and pages of diagnostic procedures that go along with those service codes. Of course, when the customer who has already lost their patience and has finally made it to a shop that will actually diagnose their problem you’ll hear, “I’ve already had it tested so I don’t need to pay you to test it again.” Now that’s funny, getting it tested and diagnosed correctly is exactly why they are there in the first place. Go figure. A good example of this was a rather heated customer whose car had a miss after a tune up at another shop. (One of those parts swapper’s shops) The other shop had already tossed the parts grenade at it and had given up. They tried sensors, computer, the tune up, and just about every other part they could think of. The tech at the new shop looked it over with his scanner and to back up the scanner results he pulled out his scope and checked it in a completely different way than what the scanner was capable of. Looking at the secondary ignition trace this trained technician could clearly see a problem with the spark plug. The entire problem turned out to be a brand new spark plug that had a slight crack in the porcelain. Now how long did it take to make the actual repair? You know, replacing one easy to reach spark plug that the original shop had already replaced? Not long at all. But, how long did it take to set up the scope and do the testing and verify the results? Probably twice as long as it took to change the plug. Just goes to prove that diagnosing is a bigger part of the repair procedure than ever before and shouldn’t be overlooked just to cheapen the job. Parts swapping without testing or simply going off a code as a solution to today’s car problems is like playing with horseshoes or hand grenades. You’re going to get it right some of the time but that’s just sheer luck. You have to ask yourself, “Is close enough good enough when you’re diagnosing and repairing today’s cars for a paying customer?” I think not. View full article
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Horseshoes and Hand Grenades Sometimes, with some things, accuracy isn’t all that important. Like in a game of horseshoes or tossing a hand grenade. But the same can’t be said for diagnosing today’s cars. Close isn’t good enough. Today’s professional mechanic doesn’t just grab a component hanging from a branch of the proverbial parts tree and see if that will fix the problem. It requires a diligent effort of testing and diagnostic time to analyze the maze of electronic data. That’s not to say a consumer won’t stumble across a repair shop that still uses the hand grenade method to diagnosing their car. Believe me, there still out there. Basically, there are two types of mechanics a consumer will run into. One that will test and retest before condemning a component and the other that will swap parts until they’ve solved the problem or give up and send the customer to the other type of mechanic. To avoid the proverbial slinging of the horseshoe a good shop will listening to the customer’s complaint, following the diagnostic procedures and base their findings on the test results. It’s a far better way of solving a problem than firing the old parts cannon at a job. Testing for a failure or scanning for failed data (or scope) is the preferred method by any good mechanic. Take a look at any training video out there. They’ll show you how a component or system functions and then get into how to test it for failures. They might use a scanner, perhaps a scope, or even a basic multimeter. But, in all situations the concept is to show the technician the various ways of testing. Seriously, have you ever watched a training video that told you to fire up the parts cannon and take a wild shot at it rather than testing for the failure? I haven’t. So why are parts swapping repair shops still a big part of the automotive repair business? In my opinion, it’s the lack of training, no time for advance classes, or they believe they can get by without learning something new. Most of these shops are after how fast they can get a customer’s out the door. They’ll spend as little time as possible diagnosing while spending the majority of their time taking stabs at installing different parts that might be the problem. Eventually, they’ll hit the target. Instead of taking the time to hire qualified technicians these shops have a tendency to hire anybody that has a toolbox, walks upright, and can fog a mirror. Training isn’t cheap, and a trained technician isn’t either. Proper testing takes time, which invariably costs money. Their methods of repair are quick, cheap, and occasionally spot on. But not always. Then, to top it all off, most of these places will use the second rate components from the local discount auto parts store and not a mechanics grade or OEM level component. The average consumer doesn’t know which part or brand is better than the other. They’re relying on the mechanic and the shop to sort that out for them, and at these shops you can bet the quality of the part is going to be in question. They just want it as cheap as possible and as quick as possible. But, when the old switch-a-roo cheap parts merry go round doesn’t do the trick they’ll send the customer onto one of those other guys. You know, the ones that will test things first. Of course, by the time the customer has reached a shop that will correctly test the problem they’re already out of cash and have little to no confidence that anyone can fix their car. Now the problem isn’t so much about the cost of the parts or components, but the time (and cost) it will take to correctly diagnose it. I’ve got to hand it to these stab in the dark parts shops, and those parts stores that offer free code checks. They’ve got the market cornered on convincing the consumer that all it takes to fix today’s cars is a quick glance at some off shore generic code reader and a couple of cheap components from parts unknown. Never mind that there are pages and pages of diagnostic procedures that go along with those service codes. Of course, when the customer who has already lost their patience and has finally made it to a shop that will actually diagnose their problem you’ll hear, “I’ve already had it tested so I don’t need to pay you to test it again.” Now that’s funny, getting it tested and diagnosed correctly is exactly why they are there in the first place. Go figure. A good example of this was a rather heated customer whose car had a miss after a tune up at another shop. (One of those parts swapper’s shops) The other shop had already tossed the parts grenade at it and had given up. They tried sensors, computer, the tune up, and just about every other part they could think of. The tech at the new shop looked it over with his scanner and to back up the scanner results he pulled out his scope and checked it in a completely different way than what the scanner was capable of. Looking at the secondary ignition trace this trained technician could clearly see a problem with the spark plug. The entire problem turned out to be a brand new spark plug that had a slight crack in the porcelain. Now how long did it take to make the actual repair? You know, replacing one easy to reach spark plug that the original shop had already replaced? Not long at all. But, how long did it take to set up the scope and do the testing and verify the results? Probably twice as long as it took to change the plug. Just goes to prove that diagnosing is a bigger part of the repair procedure than ever before and shouldn’t be overlooked just to cheapen the job. Parts swapping without testing or simply going off a code as a solution to today’s car problems is like playing with horseshoes or hand grenades. You’re going to get it right some of the time but that’s just sheer luck. You have to ask yourself, “Is close enough good enough when you’re diagnosing and repairing today’s cars for a paying customer?” I think not.