Auto Repair Coach

Some solutions are so simple.

Treat your employees like human beings. Walk around the shop and touch base occasionally. Do no talk about the job or work. Take an employee out to lunch. Let them steer the conversation and don't talk about the job unless they bring it up. Don't be afraid to do little things like get water ice on hot summer days. Oh. Treat your employees like human beings.

I can offer insight on this if you are still looking for answers.

When looking at the prices of the different systems out there, it is very important to look at what that fee gets you. The price that is quoted for Bolt On Technology software is much more than just digital inspections. You get.... Direct integration to the supported management system's data base. A program that not only prints a lube sticker it sets recommendations and future appointments for all completed work that has intervals. It also sets up an automatic reminder text message that goes to the customer a week in advance reminding them of their appointment. You also get a complete texting solution for communications with customers. Send inspections and estimates to customers. Send the invoice when the job is complete with the ability for the customer to pay via text before picking up the vehicle. The inspections even have a built in Zoom feature for immediately video conversations with customers. You are also provided with the ability to build your own digital invoices that will work for your shop when sent to your customers. A workflow solution that displays your complete shop process on one screen giving an overview of the shop flow. Drag and drop job assignments. Perform most required functions with a ticket right from one screen. Using the tablets you can meet and greet customers by their vehicle and write them up with full access to past history, recommendations and digital inspections so you can show your customer why they the need work. All the data going two ways to and from your supported management system data base in real time. Totally customizable digital inspections are also completed on the tablets that automatically feed the recommendations back to your management system. Video and pictures with canned findings and recommendations all just a few taps away. And yes, there is more....

Hey Parker's Auto, I am glad you are excited over up selling with our Welcome Station. I did check and we have your email linked to the Welcome Station TABS development feature in our system, so you will get notified by email if another shops votes to have TABS integrated or where we are in the development stages. Hope you have a great weekend! John Burkhauser Director of Educational Programs BOLT ON TECHNOLOGY

Hey Mr. Kim, I noticed you are questioning other shops on how long it takes technicians to complete a full service oil change with a standard under hood/car vehicle inspection? Along with asking if other shops are using tablets or paper repair orders. I know Tanya spoke to you the other day and set up a personalized one on one training with our Product Specialist to help your shop work with these specific questions along with speeding up your process. Tanya mentioned that it would be in your shops best interest to have one of your lead techs attend the training too. I can't stress how important it is that all your techs take our training. I do see we have you set up for this Wednesday for your one on one if you need to reschedule so your tech can attend please don't hesitate to call Tanya at 610-400-1019 ext. 130. Hope you have a great weekend! John Burkhauser BOLT ON TECHNOLOGY Director of Educational Programs