I've been using SocialCRM for about 6 months. Honestly, I'm pretty happy with it. They key to making a big difference in generating revenue from your exisiting customers is to input the info on the recommendations with follow up date and also in the revisions tab. I also don't like the fact that it doesn't show what it emails the customer, however I put in my vehicle info and my personal info in Mitchell and do a test email to see what it looks like. So far, so good Sent from my iPhone using Tapatalk