ssauto

Guy I need help. We just celebrated 1 year of being in business and I am not happy with the shop profit. I feel like we are busy. We pay the bills and salaries but nothing extra to go to bank. Our spec: $65 pre hour average 35% on parts 15% on tires plus $2.00 dispsal per tire and $12.99 mount/ balance per tire brake specials at $109.99 2 bay shop. 2 techs, 1 office manager Any ideas that could help the bottom line or % on parts that may help?

Need advice on how to handle this situation and I am open to any idea before I tell the guy to take a hike. customer bought a 94 honda accord 3 months ago which is a wrecked rebuild P.O.S. Brought it to me last week to check out a/c not cooling. For starter the temp control cable was binding and the pressures were all over the place. We replaced the heater valve (which was internally melted) and cable. Then the expansion valve and rec/dryer. The air was cool but not cold. While trying to further diagnose the a/c the car shuts off. Bad electrical on ignition switch and PGM relay was showing signs of failure (no fuel pump power when hot). We sold him on the parts even though he thought "well it ran when I brought it here". After we installed parts car ran ok, a/c still no good. Advised him to have the radiator moved closer to condenser (previous wreck damage). when he came to get the car the SRS light was on (I cant remember if it was or not). Now thats apparently my fault. I assured him if we broke it we fix it. Tried to flash out SRS codes but nothing but a steady light. SRS unit is probably shot. Took a look at it and it isn't even bolted down, came from JUNK Yard as did the air bags. Aftermarket alarm is wired to some of the SRS wires. So much wrong. not our fault. SRS light on. A/C sucks, mangled up parts and aftermarket wiring. I don't care if he is mad I just want him and the car gone but I don't feel a refund is in order. Any Advice?

I like the day to day stuff. It could be great software just I feel that they release a bete version and dont care about getting the bugs out. I just its like seeing an employee not working to their full potential...... exept I cant fire this one

autoguy We are.... or rather trying. The company has software that crashes with every update and POOR customer service. Nice to think I could have invested $1300 in a company that cares,

Thats dead on. I actually had an oil change, tire rotation and 50 point inspection coupon in the paper for the first 2 months that had alot more upsells per car/volume then what is being generated now. Also, I am trying to gain some more commerical accounts and they seem hard to come by. Most are serviced by the local competition. I am working on offering a higher level of service and quicker turnaround time to pursuade them to try us.

If you read the new members area then you saw I am a new auto reapir shop owner. Our company had a great August, decent September, October....not so good. I have been running oil change $18.95 and disc brake $99.00 specials in the local paper. I need new ways to build customers that is fairly quickly. I am thinking of opening late on Tuesdays and Thursdays til atleast 7 pm. Also have a grand opening on a Friday or a Saturday, followed by a Care Care Clinic type of inspection. Any ideas or bad sides to these?

We are located in Sanford, NC, the armpit of the east..ha.... Our shop is small, 2 bays with a lift 1 flat bay an office and large customer waiting room

I just wanted to say hey to you guys. I have been reading for a while now. Lots of great info and I sure can use it...THANKS I opened an auto repair shop on August 3rd 09 and I am loving it although we are kinda slow right now. All advice is welcome