xrac
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xrac's post in How & when should you fire a customer? was marked as the answer
Don't chase this guy. He would be nothing but a headache. Some customers are not worth it and this is one of them. He probably is looking for low ball pricing. My philosophy is that if some other shop is busy with the low ball work then I can get the more profitable work.
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xrac's post in Shop owner education was marked as the answer
Here is a discussion on some training:
http://www.autoshopowner.com/topic/6661-ati-re-engineering-program/?hl=training#entry11429
