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xrac

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Everything posted by xrac

  1. xrac
    Mario, I would dedicate at least one morning or afternoon per week to cold calling prospective businesses. I wouldn't stop until I get my traffic up to where I need it to be. I would build a relationship with the tire store you mentioned. Take them donuts. Let them know that you want to get referrals for the things people need that they don't do. Tell them if they have a problem with a customers car and need help beyond what they do that you will give their shop a special break. If you have a Walmart or a Discount Tire near you this technique will also work with them.
  2. xrac
    I am afraid of heights. It bothers me just watching this. http://edge.liveleak.com/80281E/u/u/ll2_player_files/mp55/player.swf?config=http://www.liveleak.com/player?a=config%26item_token=07b_1284580365%26embed=1
  3. xrac
    Do you find this accurate? http://weknowmemes.com/2011/12/girls-room-girls-car-boys-room-boys-car/
  4. xrac
    Welcome to the forum. We are in Evansville, Indiana, and we do not have an Acura dealer here. Consequently, we have purchased most of our Acura parts from Louisville. I will be interested in checking you guys out.
  5. xrac
    I too dislike the high pressure hard sell. I do not do that to my customers and I do not appreciate having it done on myself.
  6. xrac
    If we are the owners our SWs and our employees need to be taught to inspect vehicles and sell services in a fashion that we are comfortable with. We never use any high pressure tatics, we try to priortize needed repairs for customers, and we try tro find a way for the customer to pay for the repair: 6 months same as cash financing, split the repair into two payments with a post dated check for some customers, etc.
  7. xrac
    Alec, the same to you and to all our forum members.
  8. xrac
    Interesting!
  9. xrac
    We are hearing #1 more and more especially out of Ford. Maybe the car companies will guarantee that the cars won't last two long by discontinuing parts earlier?
  10. xrac
    Joe and Alex, the newsletter I received today from Autoshopowner simply looked great. I want to compliment you both on the continued growth and improvement of the forum. You have a winner here and I am proud to be a part of it.
  11. xrac
    A few days before Christmas two men in Florida decided to go sailing while their wives went Christmas shopping. While the men went out sailing a terrible storm arose. They had great difficulty keeping the boat under control, and as they maneuvered their way back to land, they were grounded on a sandbar. They jumped overboard and had to push with all their might trying to get the boat into deeper water. As they were doing this, the wind was blowing terribly, the waves were rushing up upon them, and they were soaking wet and knee deep in mud. One of the guys looked at his buddy and said, “You know, it sure beats Christmas shopping though.”
  12. xrac
    Gonzo, that is funny. I didn't know you a were also a poet!
  13. xrac
    Joe, I agree with you. We do the same as you do. As soon as I am at the shop I unlock the door and let customers in. I don't care if it is 1/2 hour early. However, it seems to be a practice at some doctors office in this area to completely close over lunch. They don't answer the phones, nothing. All I can say is that it must be nice. Now whether you can sit and wait in their waiting room I don't know. Maybe this was a one time deal like an office Christmas party.
  14. xrac
    What did that set you back?
  15. xrac
    And I agree with you.
  16. xrac
    Some of the name brand parts such as Moog are coming out of China.
  17. xrac
    I am very thankful for the friends I have gathered from this site. Someday we will meet. Merry Christmas and God bless you all.
  18. xrac
    Alex I like your new avatar photo. Merry Christmas.
  19. xrac
    Maybe you will enjoy watching this. I did: http://www.youtube.com/watch?v=EEu42L0ufBY%26rel%3d0%26hl%3den_US%26feature%3dplayer_embedded%26version%3d3
  20. xrac
    http://www.youtube.com/watch?feature=player_embedded&v=Vnt7euRF5Pg
  21. xrac
    ATI is too rich for my blood.
  22. xrac
    Welcome to the forum, Traci!
  23. xrac
    Gonzo, didn't you just love the look of amazement on their faces when you did that!
  24. xrac
    Sometimes it does not seem to be appreciated. We also pay a monthly bonus based on gross shop sales. It begins at $75,000 and increased every $5,000 dollars by $25 topping out at $125.
  25. xrac
    You may have a car that the total repair bill could exceed the value of the car. I would have an honest conversation with the customer as to if this car is worth putting the kind of money involved in it before I ever started. Sometimes the best repair job we have done is talked a customer out of fixing a car. We avoid a headache, we save the customer from unrealistic expectations, we avoid losing a customer, and we earn the customers respect for our honesty and desire to truly look out for them.

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