xrac
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Everything posted by xrac
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That is a great analogy. I will definitely be using this.
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Some of the 100k tires are lucky to get 50k. -
Goodyear Tires definitely will not last 8 years. Some will not last 6 years.
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Zombie Cars - they're coming (updated older story)
xrac replied to Gonzo's topic in AutoShopOwner Articles
Gonzo we had a zombie car. As I recall it was something like an 89 Jeep Cherokee stick shift. It needed an ECM and there must have not been very many 5 speed stick shifts made. This ECM was model year and manual shift specific. It was a no go zombie. -
Everybody knows that. Autozone has done diagnosed it for me.
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Shade tree mechanics and the Autozones of the world have made this difficult. Technology has outstripped the public's knowledge and created a gap between what they think we do and what actually has to be done
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And now we have, Repair Jungle?
xrac replied to Joe Marconi's topic in Marketing, Advertising, & Promoting
Good News as far as I am concerned. This approach isn’t good for the consumer or our shops. Imagine doctors bidding on medical procedures. -
What Does Your Website Cost You?
xrac replied to Alex's topic in Management Software, Web Sites & Internet
I would add that while you have beautiful photographs I find the print too small and too light colored. This could make it hard to read for some people. There is no place on the opening page to click to find your services or to book an appointment. I think it is hard to get a customer beyond your front page and they need something fast and easy to move forward. If we take them to too many pages to do anything we will lose them. I think a customer should be able to book an appointment or call us from the front page. Just my two cents that is worth one cent. -
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Don't know why it took me 5 months to see this but welcome! How is it going so far?
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How Do You Keep Track Of Keys
xrac replied to [email protected]'s topic in Workflow, Procedures, Shop Forms
We used red plastic pouches for waiting vehicles, black for drop offs and green for completed. The keys go in a green pouch under the counter in a file crate once the work is completed and the customer has been called. If the car stays overnight it is locked up with the key in the green pouch. -
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ATI Repair Shop Mastery
xrac replied to tirengolf's topic in Management Coaching, Business Training, Consulting
I can say no but they aren't very good at accepting no for an answer. Kind of reminded me of the time share salesman. -
ATI Repair Shop Mastery
xrac replied to tirengolf's topic in Management Coaching, Business Training, Consulting
This spring I talked to Elite and got a quote from them on using there service. Elite was completely professional, easy to talk to, and there was no pressure. Due to some changes within Car-x corporate I did not go with them. However, since them I have no received any follow up pressure or sales calls which I appreciate. -
Joe, we often create issues by reacting too quickly. Our years of experience and knowledge make us know things intuitively. However, we forget those that are working with us have not the benefit of the experience and their minds may not be wired to work as quickly as our own. Consequently, I have been know to come across with an attitude and remarks that create problems when it was unnecessary.
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