Here is my two cents on your postcard. My comments are not meant to be critical but hopefully helpful. Your mailer can be improved in my humble opinion. It doesn't grab you. There is no stated location or map to tell the customer where the shop is (we advertise as next to Sonic across from Krispy Kreme). There is no offer that would give a person a reason to try you for the first time. Things not mentioned in your card that are important to customers is stuff like: Clean restrooms, comfortable customer waiting area, same day service, courtesy rides, dealer type service at non-dealer type price, etc. The things listed may be of more interest to you than to your average customer. I do not think most customers know what ASE means or if they care if we use dealer parts. I don't know that I have more than 1-5% asked about dealer parts.