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xrac

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Everything posted by xrac

  1. xrac
    I vote for that.
  2. xrac

    It is hard to enjoy the Saturday without being able to read what Gonzo has written! At least business was a little better this week.

    1. Gonzo

      Gonzo

      Sorry about that... a week long commitment with MACS Took up all my spare time.

    2. Joe Marconi

      Joe Marconi

      Yes Gonzo. Saturday without Gonzo is like a boat without a rudder.

  3. xrac
    I know what you mean. I had an old guy in his 80's just leave my shop. His health is bad and when he don't come in here anymore I will miss him. When I first met him 10+ years ago I didn't like him. He was a pushy salesman and a time waster. Now he is my friend.
  4. xrac
    Depends upon the warranty company and whether it is named coverage or not. We have one (Alpha Warranty) that wants to send you cheap parts they find on line. If a company sends out an adjuster remember they are looking for a reason to deny the claim. A good Warranty company like AUL or GE or Toyota does mean $$$$.
  5. xrac
    How many bays in your shop, how many lifts, and how many techs?
  6. xrac
    I love the special and will use it. Thanks for sharing it with us.
  7. xrac
    I thought it was Fix Or Repair Daily!
  8. xrac
    Our extinguishers are checked annual and recharged as needed.
  9. xrac
    That phone call was not fun.
  10. xrac

    This past week wa one if the worst in a long time. Slow.

    1. Show previous comments  3 more
    2. Gonzo

      Gonzo

      Sorry to hear that guys. I was pretty covered up myself. No snow and decent weather.

    3. Tires Too

      Tires Too

      Same here in NH. We basically lost 3 days of business with the store last week and I'm sending the guys home at noon today because of another big storm. Gotta love New England weather.

       

    4. Jeff

      Jeff

      slow here also. tax time?

  11. xrac
    Gonzo, one day a customer came to pick up their car and we were billing them out when we looked out to see the car that drove in, not the car we worked on on fire. One of my guys grabbed an extinguisher, opened the hood, and put the fire out. The car was totaled and the insurance company tried to blame us. We never touched the car. They later called to see if there were storage fees which we didn't charge but I told them we would like to get reimbursed for having the fire extinguisher recharged. They didn't want to pay the $30 bucks. I told them if they didn't want to pay for the extinguisher they could pay two weeks storage fees. They sent me $30.
  12. xrac
    Are you able to get most of your Euro parts through them?
  13. xrac
    Thanks! Being in a small midwestern town many Euro parts have to be ordered and take 2-3 days anyway. I will check them out.
  14. xrac
    Here is my situation. Our local euro dealer (Mercedes, BMW, Audi, VW, Porsche) is very hard to deal with, does nit deliver and only gives us a 10%!discount if list. Are there any sources you use that would give us better pricing on dealer kinky type parts. We do use World Pak.
  15. xrac
    Or "just change my oil and don't look at anything else". I have had that. They are great prospective customers aren't they.
  16. xrac
    I get people who name such ridiculous price on tires I know they just made up a price they wanted to pay.
  17. xrac
  18. xrac
    http://www.dailymail.co.uk/news/article-2927348/Obamacare-program-costs-50-000-American-gets-health-insurance-says-bombshell-budget-report.html
  19. xrac
    I know too many people to discount my friends much. They only people who get serious discounts are my kids. I just make sure that I cover costs on their stuff. Hey! My son and his wife make more money than I do.
  20. xrac
    Jeff, you do everything don't you!
  21. xrac
    I pay the techs in work completed during the week. Sometimes that is not good for the tech and sometimes it works to their advantage. We do not pay by the hour or flat rate but on parts and labor commission. For example work that carries over to the next week can create a windfall.
  22. xrac
    When you drive a 30 year old truck everyone knew it was you.
  23. xrac
    Free tire rotation with an oil change. It attracts a customer interested in maintaining their vehicle and gives you a chance to look at the tires, brakes, and suspension.
  24. xrac
    I will I will give them a call.
  25. xrac
    What does that one sell for and is RSC the best source?

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