I hear that all the time. Have you also noticed how that no matter how many different things are done on an invoice that it is aways I spent $XXXXX to have this fixed when the issue in question was only a portion of what was repaired? I had this recently with a window regulator that failed. This woman said that she spent $500 to have this fixed ten months ago. Boy was she giving me down the road! However, I explained to her that: (1)we don't make the parts, (2)it was still under warranty and we would take care of it, and (3)she actually only spent about $200 and the rest oif the ticket was other repairs.