carmcapriotto

This week Hunt discusses the pitfalls of falling behind on taxes and ways to save to avoid them. • If I am an S-corp, can I pay my personal taxes from my business? • How should you pay in taxes if you have payroll and profits from your business? • Can you pay your taxes all at the end of the year and avoid estimates all together? • If I cannot pay my tax bill, how do I pay it back over time? Thanks to our sponsor partner NAPA TRACS NAPATRACS.com Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online : www.paarmelis.com Email Hunt: [email protected] Get a copy of my Book : Download Here Click to go to the Podcast on Remarkable Results Radio

How do you create a leadership culture within a business? Mike Davidson, Bryan Rogers and Josh Steinhert emphasize the importance of a positive atmosphere and culture in a shop and provide practical advice on developing leadership skills. This episode provides valuable insights and recommendations for shop owners and managers looking to improve employee satisfaction and overall success. Mike Davidson, Parkway Automotive, Little Rock, AR. You can reach Mike at [email protected]. Listen to Mike’s other episodes HERE. Bryan Rogers, Sun Automotive, General Manager Josh Steinhert, Sun Automotive, Assistant General Manager Show Notes: Testimonial of Sun Automotive [00:04:57] Bryan Rogers and Josh Steinhardt talk about their positive experience working at Sun Automotive and how Craig Noel, the owner, has created a great culture. Questions to develop a leadership culture [00:06:19] Carm Capriotto asks questions to help listeners develop a leadership culture in their business, such as daily behaviors that promote leadership and how to create a safe environment for people to talk. Single question to begin creating a leadership culture [00:08:08] Mike Davidson suggests a single question that shop owners can ask their staff to begin the process of creating a leadership culture: "What's it like to be on the other side of me?" Leadership exercise [00:09:05] Positive attitude [00:09:39] Sharing feedback from employees about positive attitude Listening skills [00:11:18] The importance of being quiet and listening when someone asks you a question. Emotional control [00:12:20] Leadership and Listening [00:12:47] Mike Davidson discusses the importance of listening as a behavior that creates a safe environment for employees to share their thoughts and needs. Behaviors that Promote a Leadership Culture [00:14:38] Mike Davidson asks Josh and Brian about behaviors that promote a leadership culture, and Bryan shares the importance of spreading praise and accolades among the team. Continuous Improvement [00:16:32] Brian Rogers talks about how Sun Automotive stays at the top of its game by not getting complacent and constantly striving for excellence through collaboration and feedback. Leadership System [00:16:57] Developing a system to respond to reviews and feedback to impact the staff. Daily Behaviors for Leadership Culture [00:17:24] Setting the tone at the top, leading by example, practicing what you preach, having passion and desire, and challenging yourself and coworkers. Dealing with Mistakes [00:19:46] Learning from mistakes, being supportive, and letting the person know it's not the end of the world. Technician's Mistake [00:21:07] A mistake made by a technician in estimating the cost of a brake job and how the team dealt with it. Empowerment [00:23:45] The importance of empowering employees and giving them opportunities for growth, rather than just delegating tasks. Design, Develop, and Maintain a Leadership Environment [00:24:33] How the team designs, develops and maintains a leadership culture, including leading by example and being all-inclusive. Leading by Example [00:27:30] Bryan Rogers shares his experience of leading by example and asking for feedback to solve problems. Visual Voice [00:29:58] Mike Davidson explains the concept of visual voice and how leaders are always on stage, creating a lasting impression on their team. Design, Development, and Maintenance of Leadership Environments [00:30:43] Discussion on creating a structured environment, developing action plans, and updating processes to maintain a leadership culture. Vision and Behavior in Creating Culture [00:31:46] The importance of vision and behavior in creating a culture, with examples from Chick-fil-A founder Truett Cathy. Work Family Environment [00:33:18] The concept of a work family environment and the importance of connectivity with family, with a discussion on the difference between home and work strengths. Leadership and Work-Life Balance [00:35:13]Keeping a positive and connected work environment Leading Yourself [00:37:08] The importance of leading yourself, taking care of your health, and working on yourself to be able to give your best at work and home. Book Recommendations [00:38:48] Speaker 2 recommends "Leading Through the Turn" by Elise Mitchell, "Multipliers" by Liz Wiseman, and "The Eighth Habit" by Stephen Covey, and "The 21 Irrefutable Laws of Leadership" by John Maxwell. Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com Connect with the Podcast -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

NASTF Meeting in March Vehicle Security Shop Internet Access Shop Internet Networks Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] Diagnosing the Aftermarket A - Z YouTube Channel HERE Click to go to the Podcast on Remarkable Results Radio

Incorporating gifting with radical generosity into your auto repair shop can not only create a great relationship with employees and potential customers but also nurture those relationships. Kim is a gifter at heart and in this episode she shares the best and unusual times to gift as well as how to implement gifting into your auto repair shop. Talking Points Employee Gifts Random DoorDash Christmas New Baby/Home/Marriage Just because Partner/Industry Friend Gifts Dream 25 (clients + industry partners) After meeting at event Staying in touch Seeing something on social prompts the gift Special Occasion Gifts Holidays Employee Appreciation Client Gifts New clients Client upgrades Special Occasion Favorite Vendors The Basketry - personalized/customized Holtz Leather Smallwoods DoorDash Amazon We are just one of many podcasts a part of the Aftermarket Radio Network. You can find those at AftermarketRadioNetwork.com - go and give them a listen! Until next time - go fill those bays! THREE Lagniappe (Books, Links, Other Podcasts, etc) Giftology Book The Basketry - personalized/customized Holtz Leather Smallwoods How To Get In Touch Group - Auto Repair Marketing Mastermind Website - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/book Instagram - @shopmarketingpros Questions/Ideas - [email protected] Thanks to our partner, RepairPal. Visit the Web HERE Click to go to the Podcast on Remarkable Results Radio

Recorded Live at Vision 2023, Carolyn Coquillette, founder of Luscious Garage and CEO of Shop-Ware, discusses rebranding her business from Luscious Garage to Earthling Automotive. She talks about the challenges of choosing a new name and logo and moving to a new location. Earthling Automotive will also be a training center for EVs and hybrids. Carolyn Coquillette, Earthling Automotive, San Francisco, CA. She’s also the Founder and CEO of Shop-Ware. Listen to Carolyn’s other episodes HERE. Show Notes Rebranding from Luscious Garage to Earthling Automotive- the process of rebranding her business, including choosing a new name and logo. Moving to a New Location- Carolyn talks about moving her business to a new location that is outside of the congested area of San Francisco, making it easier for customers to access. Earthling Automotive Training Center Carolyn discusses using the old location for EV and hybrid training Electric and Hybrid Cars- the increasing popularity of electric and hybrid cars, the commitments of automakers, and the impact on the automotive industry. Carolyn's Year as the ASCCA President- challenges your leadership skills to activate and inspire people that are volunteers, collaboration, what is motivating? Support from shop owners and corporate partners Carolyn's time management- Carolyn talks about the importance of time management and how she balances her time between her repair shop and Shop-Ware. Shop-Ware- Carolyn talks about her role as CEO of Shop-Ware and how the team she has built allows her to continue innovating in her own repair shop. Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

During Today's episode #106 Work Flow for Auto Repair Shops We Talk About: What’s the Problem What’s the fix Steps to correct the issue This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced: 30% increase in revenue by improving transparency and trust 50% reduction in time spent researching and ordering parts 10% increase in profit margins through robust reporting In this podcast episode, Coach Chris Cotton Owner and Lead Coach from Autofix Auto Shop Coaching hosts Rodney, an automotive shop owner with 25 years of experience with two shops, to discuss workflow for auto repair shops. Brent, another coach from Autofix Auto Shop Coaching, also joins the conversation. The speakers discuss challenges in managing workflow, improving efficiency, and attracting and retaining qualified technicians. They suggest implementing digital processes, hiring more service advisors and technicians, and separating the shops to focus on specific services. The episode provides practical advice and suggestions for improving shop workflow and emphasizes the importance of going digital and improving parts-receiving processes. Click here to learn more about AutoLeap and schedule a demo: http://bit.ly/3GRgO88 Don't forget to rate and review us! Connect with Chris: [email protected] 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/AutoFixAutoShopCoaching Youtube: https://bit.ly/3ClX0ae **Introduction [00:00:02]** Coach Chris Cotton introduces himself and Coach Brent and Autofix Auto Shop Coaching, thanks to AutoLeap for their support, and previews the episode. **Rodney's background [00:01:48]** Rodney introduces himself as an automotive shop owner with 25 years of experience and two shops, and explains his interest in improving shop workflow. **Softball questions [00:03:09]** Chris asks Rodney about his favorite superhero growing up and what he wanted to be when he grew up. **Rodney's career progression [00:04:19]** Rodney talks about growing up in Florence, South Carolina, transferring schools to study auto mechanics, and starting his own business at 19 years old. **Brent's question [00:06:21]** Brent asks Rodney about his shop's current processes for intake and creating shop flow. **Workflow and Customer Service [00:07:13]** Rodney explains the workflow and customer service model in his two auto repair shops. **Shop Management System [00:09:08]** Rodney shares that he uses Mitchell in both shops and Brent asks about the digitalization of the process. **Estimate Presentation [00:12:55]** Brent asks about how estimates are presented to customers and suggests using text messages with links to the estimate. **Ordering Parts [00:14:08]** Brent asks about who orders parts and Rodney explains that the service advisor orders them electronically. **Technicians writing up parts list [00:14:47]** Coach Chris suggests having technicians write up their parts list and labor times to avoid parts ordering and receiving issues. **Adding another service advisor [00:15:47]** Coach Chris recommends adding another service advisor to increase car count and build better customer relationships. **Receiving parts efficiently [00:16:41]** Coach Brent suggests having a good process for receiving parts to avoid inefficiencies and roadblocks. **Verifying parts before scheduling [00:18:15]** Rodney explains how they verify all parts are received before scheduling a job. **Tracking technician productivity [00:19:42]** Coach Chris asks about tracking technician productivity and Rodney admits they are not 100% productive. **Feeling overwhelmed [00:20:58]** Rodney shares how his technicians feel overwhelmed and he is considering slowing down the car count to avoid burnout. **Hiring more technicians [00:22:46]** Coach Brent asks about the number of technicians and bays in Rodney's shop, suggesting he has room to hire more technicians. **Workflow and Technician Productivity [00:23:08]** Discussion on how to improve workflow and productivity by hiring more technicians or production apprentices and leaving technicians on a job. **Recruiting Qualified Technicians [00:24:14]** Difficulty in recruiting qualified technicians in the area and efforts to improve the quality of the tech school. **Individualizing the Shop [00:25:27]** Efforts to separate the shop and individualize it by putting it in different sections and shifting tasks to technicians based on their strengths and weaknesses. **Recruiting Technicians from Other Areas [00:27:15]** Suggestion to recruit technicians from other areas by raising the labor rate, offering more benefits, and using recruiting platforms like Indeed or a new company that guarantees a hire. **Digital and Paperless System [00:30:54]** The speakers discuss the benefits of using digital and paperless systems to speed up the workflow in auto repair shops. **Efficiency in the Shop [00:31:51]** The speakers talk about the importance of efficiency in the shop and suggest small changes that can make a big difference in reducing the number of steps technicians take. **Segmenting the Business [00:33:33]** The speakers discuss the possibility of segmenting the business into two different shops, one for auto repair and one for transmission, to better track and manage profitability. They also discuss the challenges of parts availability and time constraints in the transmission business. **Transmission Shop Profit Margin [00:38:38]** Discussion on the profit margin of a transmission shop and the potential for increased profits through additional repairs and maintenance. **Workflow for Transmission Shop [00:39:46]** Discussion on the number of R&R techs and builders needed for a transmission shop, as well as the use of remanufactured parts. **Separating Auto Repair and Transmission Shops [00:43:37]** Discussion on the potential benefits of separating auto repair and transmission shops, including improved workflow and the need for a new marketing strategy. **Workflow Improvement Ideas [00:46:18]** Discussion on improving workflow by having a call center, cloud-based system, and separating shops. **Mitchell System [00:47:01]** Discussion on the use of Mitchell system and its limitations. **Cloud-Based System [00:50:15]** Discussion on the benefits of a cloud-based system and the possibility of switching to one. **Summary of Improvement Ideas [00:52:34]** Summary of the discussed improvement ideas, including going digital, hiring more technicians, and improving parts receiving process. Don't forget to rate and review us! Click to go to the Podcast on Remarkable Results Radio

Thanks Joe, I agree the conversation was so easy to listen to and the perspective from these trainers hit home. All the best, Carm

Catching up with Greg Bunch, President of Transformers Institute, on his perspective on the pulse of our industry with car count, customer service, coaching, and what a top-tier CEO should be focusing on. Greg Bunch, Aspen Auto Clinic, Transformers Institute. Listen to Greg’s previous episodes HERE. Show Notes: The heartbeat of the automotive repair business- we love cars, we love people, and we love taking care of people. We love solving problems. Over the last two years- people stopped buying new cars and are keeping their cars longer Challenges- car count dropping post-COVID, you must continue to work hard on your customer service. The first part of the customer experience is the phone call FORD - Ford is family, occupation, recreation, and dreams What are people scared about with auto repair? People are saying they want someone to be nice to them Coaching- fine-tune your craft A good CEO is looking long into the future to find out what's going to happen in our industry By 2030 ICE cars will be down by 15% Build a sellable business Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Check out today's partner: Click to go to the Podcast on Remarkable Results Radio

Recorded Live at Vision 2023, Dave Hobbs, Scot Manna, and Eric Ziegler have an open discussion on the importance of training, leading to the question, "Does the public really know what we do?" Dave Hobbs, senior technical trainer and curriculum developer for Delphi Technologies. Dave’s previous episodes HERE. Scot Manna, Trainer, ACDelco Technician of the Millennium. Scot’s previous episodes HERE. Eric Ziegler, EZ Diagnostic Solutions. Eric’s previous episodes HERE. Show Notes “What scan tool should you buy?” Class at Vision 2023 with 6 trainers They don't care how much you know until they know how much you care The outside of class experience is just as important or maybe more important. You're going to create connections that are going to serve you for almost your entire career As long as you continue learning, your mind stays young You must read the service information! The people that need the training, aren't in the training classes. Some people don't go to updated training, struggle to get out of their shop, and don’t network with other shops. How many vehicles are on the road that needs ADAS calibration? 70%? Critical thinking is root problem solving. The public does not know what it takes and the tireless amount of dedication to do this career. We're all in this industry together. If you raise the lake, everybody's boat floats higher. Do the job. Do the job right. Everything else will take care of itself. Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

This week Hunt discusses the differences in taxation of common expenses that you might not be aware of. • What kind of meals am I allowed to deduct and how are in house meals different than meals offsite? • How much of a deduction do I get if I donate my services to a charity or donate a piece of business equipment? • Should I write off my life insurance premiums? What other classifications should I be aware of on my P&L that could effect my end of year taxes? Thanks to our sponsor partner NAPA TRACS NAPATRACS.com Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online : www.paarmelis.com Email Hunt: [email protected] Get a copy of my Book : Download Here Click to go to the Podcast on Remarkable Results Radio

Technician Round Table: Mobile Technicians with Matt Fanslow. Is the mobile business a symptom of the industry evolving? What is the future outlook of the mobile repair business? Are shops charging what they are worth instead of a race to the bottom? Is there a need to improve the culture and the atmosphere in shops? Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Zack McClain John Rogers Sean Hill Show Notes: Are shops evolving? Are shops only having 5 ‘C’ technicians with a mobile diag technician getting outsourced? Reading, comprehension, and explanation of service information Shops must have service information and use it Failure is a great motivator- it motivates you to be better Have a learning atmosphere in the shop How do you treat your technician when something goes wrong? Electricians, HVAC, plumbers, construction, etc are at the high schools- the automotive industry must also have a place Charge what you’re worth- don’t race to the bottom; elevate the industry Image problem- people don’t view automotive professionals as professionals. Is the mobile business a symptom of the industry? Future of the mobile business- reduced but still evolving. Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com Connect with the Podcast -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

No...not fashion fads Some examples of industry fads Why fads make for better technicians Thanks to our Partner, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] Diagnosing the Aftermarket A - Z YouTube Channel HERE Click to go to the Podcast on Remarkable Results Radio

You’re growing -a lot, but concerned about losing the company culture you’ve spent so much time, energy, effort, and money on building. In this episode, Kim Walker shares her thoughts, ideas, and strategies being implemented to be super intentional about maintaining company culture. Talking Points Worked hard to define core values, build a team, processes You’re getting great results You’re growing But fearful of losing momentum, culture, pace, etc Keep Core Values front & center. What we do: Hiring, onboarding Firing relates back In the middle - reward + recognize Make decisions Process Documented Practiced by all Appreciated + Understood Onboarding. How do you do it? Is it documented? Can it be duplicated easily? Hire Slow, Fire Fast Games Kim Games (Slack) JR’s Dad Jokes + Puns Playfulness, laughter, joy. Happiness is a core value for us. Contests. Surprises Letters to family Door Dash Travel together/retreat Training Meaningful Easily found for future reference Mentoring Day to Day Connections Slack Huddles Project Management software communication How To Get In Touch Group - Auto Repair Marketing Mastermind Website - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/book Instagram - @shopmarketingpros Questions/Ideas - [email protected] Click to go to the Podcast on Remarkable Results Radio

Recorded Live at the 2023 Institute Summit, shop owner turned coach Jennifer Hulbert discusses the value of joining a coaching group. Find out what it's like to be in a coaching group with the Institute, and why she is passionate about celebrating other people's accomplishments. Jennifer Hulbert, Service Plus Automotive, Calcium, NY. Facilitator for the Institute for Automotive Business Excellence. Show Notes Has 3 coaching clients- discovering finances, gross profit, structuring segments of business, increasing billable hours, and implementing a parts matrix. Facilitating- a group usually consists of 18 to 20 shop owners. They are assigned a partner, they have an individual accountability partner along with access to their facilitator coach. Have three in-person meetings a year. Part of those in-person meetings is to evaluate the whole shop. Go in, do a full evaluation of the shop, and give the owner feedback on areas for improvement. The other time is spent with training, and reviewing financial numbers, because if you don't know your numbers, you're never going to grow your business. In between, they have a couple of Zoom meetings as an entire group, and then the facilitator does reach out individually once a month. Never be the smartest person in the room If you’re not learning, you’re not growing Celebrate other people's accomplishments Joining a coaching company- understand profits, understand the structure of a business, understand your numbers, and structure your finances to make a profit. “Mama Bear of the Team”- Jennifer wants to see individual employees and their families succeed. Ensuring whatever decision you are making about the company is going to benefit your employees Women can do anything that a man can do Read the book “Traction: Get a Grip on Your Business”- communicate clear goals, build a leadership team, and hold each other accountable. Increased sales by 38% Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

During Today's episode #105 Brent and I Talk About: Brent’s Favorite Super Hero Brent’s Shop Brent’s Coaching Style Brent’s Ideal Client This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced: 30% increase in revenue by improving transparency and trust 50% reduction in time spent researching and ordering parts 10% increase in profit margins through robust reporting Click here to learn more about AutoLeap and schedule a demo: http://bit.ly/3GRgO88 Don't forget to rate and review us! Connect with Chris: [email protected] 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/AutoFixAutoShopCoaching Youtube: https://bit.ly/3ClX0ae Click to go to the Podcast on Remarkable Results Radio

Get a behind-the-scenes look at shop owner Tom Sciortino's new ADAS unit. Find out why he waited until now to purchase it, the learning curve with service information, why it is important to educate both the customers and local shops, and a step-by-step guide to how it works. Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE Show Notes: Autel 900- ADAS unit plus it's an alignment machine We have to educate not only the consumers but the other shops, because any change in geometry, any change in the vehicle, you should at least confirm that it's in calibration. It may not always set a trouble code. Learning curve to find service information You have to be able to read service information and be able to follow procedures. Static and dynamic calibration Use the scan tool for the calibration process to access the computer system, scan the vehicle, and also communicate with the equipment to move the equipment up, down, and go ahead and do the adjustments There's also a screen up mounted high, so you can rotate that towards the car. It's a touchscreen so you don't have to keep coming behind the unit. The software walks you through the process step by step. It tells you what targets to set up, what steps to do on the equipment, what adjustments to make on the equipment, and walks you through it step by step. Documentation is huge because of the liability involved if someone gets into an accident. Digitally attach reports to work orders and take pictures with a tablet. Organize targets in cabinets with labels Lighting is crucial- changing the entire shop to LED and painting the ceiling Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

Recorded Live at Vision 2023, the wives tell all! Find out what it's like being a wife, mom, and business partner with their husbands. Shelly Fleischman, Automotive Alley, Arcade, NY. Listen to Jim’s previous episodes HERE. Liz Perkins, L1 Automotive Diagnostics and Program, L1 Automotive Training. Nicole Barrett, Barrett Automotive, Cornelia, Georgia. Show Notes How did you get involved in the business? What is your role? How do you re-energize? What is your awesome news? Are you a rule maker or rule breaker? Implementing EOS (Entrepreneurial Operating System) Implementing systems and procedures Work-life balance, how do you juggle the business and your family? Additional links about EOS Implementing EOS with Barry Barrett: Four Shop Owners Share Their Success [RR 686] The Power of EOS: 2 Day Leadership Meeting [RR 719] Barry Barrett's 7 Part Series on EOS Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

This week Hunt discusses the basics behind debt and how to pay your debt down in a safe manor. • What factors go into evaluating whether debt is a good option or not? • How does leverage work with debt and how do you analyze the situation to make sure it will be a profitable one? • Do I actually want to be debt free or is this debt making me more money than it is costing me? • How do I select what debt to start paying down first? Thanks to our sponsor partner NAPA TRACS NAPATRACS.com Hunt Demarest, CPA Paar Melis and Associates – Accountants Specializing in Automotive Repair Visit us Online : www.paarmelis.com Email Hunt: [email protected] Get a copy of my Book : Download Here Click to go to the Podcast on Remarkable Results Radio

California is mandating 100% of new cars and light trucks sold will be zero-emission vehicles by 2035. How will electric vehicles change the composition of our industry? What are the service opportunities? Should you start working on hybrids if you haven't already? Hear from the perspectives of 3 California shop owners that are ready and prepared for the future. John Gustafson, Gustafson Brothers, Huntington Beach, CA. John’s previous episodes HERE Dave Kusa, AutoTrend Diagnostics in Campbell, CA. Listen to Dave’s other episodes HERE John Eppstein, John’s Automotive Care, San Diego, CA. Listen to John’s other episodes HERE Show Notes: California non pretrolium zero emission no sales 2035 Start working on hybrids- EV is a hybrid without a gas motor What are the service opportunities on EVs? Preventative maintenance package, component replacement, and programming. Where will you plug your car in? At home? Infrastructure? Staying in contact with customers on a consistent basis will be more important than it is now- visit per customer dropping but ARO going up Range anxiety Fleet average age 12 years old Train service advisors- learn the language, get the trust of the EV customers As a shop, if you're not working on hybrids now, you need to start. You need to learn it. You need to get that training because an EV is simply a hybrid without a gas motor for all intents and purposes. If you understand and have experience with the hybrid aspects, the electric side of hybrid vehicles, EVs will just come naturally. Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com Connect with the Podcast -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Support our partners: Click to go to the Podcast on Remarkable Results Radio

Industry Stalwart Steve Brother recently passed away He was well ahead of his time His philosophy is still, and will continue to be, valid today He has positively affected you, even if you don't know it. Thanks to our Parnter, NAPA AUTOTECH napaautotech.com Email Matt: [email protected] Diagnosing the Aftermarket A - Z YouTube Channel HERE Click to go to the Podcast on Remarkable Results Radio

This shop is too slow. This shop is too busy. This shop doesn’t know either way. It wasn’t long ago that we heard a good bit of chatter regarding shops who were experiencing slow days but most recently we have experienced shops on the other end of the spectrum. They’re too busy and have mentioned pausing their marketing. In this episode, we discuss what shops can do to shift their marketing instead of stopping all together. Talking Points The too-busy shop trend - sound crazy, but true. Mistake: stop marketing. Busy today does not mean busy tomorrow. Stopping all marketing creates a roller coaster effect Everything is great until one day it isn’t Do you own a business or do you own a job? It’s time to grow up. Never stop marketing; pivot instead. Change messaging to less sales/promotion and more culture Start hiring Focus on brand building Messaging Shift to: More company culture Brand awareness Great Place to work Customer Acquisition Ads Community Relations Social Media SEO Customer Retention Emails Texting Social Media Thanks to our partner, RepairPal. Visit the Web HERE How To Get In Touch Website - https://independentautodieselrepair.com/ Facebook - https://www.facebook.com/IndependentAutoandDieselRepair How To Get In Touch Group - Auto Repair Marketing Mastermind Website - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/book Instagram - @shopmarketingpros Questions/Ideas - [email protected] Click to go to the Podcast on Remarkable Results Radio

Recorded Live at Vision 2023, we are with 3 trainers that describe training as a lifestyle, not a job. Today's technicians must have an engineering mindset in order to repair vehicles and that requires a continuous commitment to learning, improving, and teaching for both the trainers and attendees. Ryne Thomason, NAPA Trainer Bill Weaver, NAPA Trainer. Listen to Bill's previous episodes HERE Curt Eigenberger. NAPA Trainer Show Notes "Job of a trainer isn't a job, it's a lifestyle." Knowledge is sort of a burden, once you've accumulated it, it's your burden to distribute that back out to the field. Daytime training generally works better given the time in the environment as far as you can do things more hands-on than in the evenings Invest in training, keep a training resume. Teaching or taking, it doesn't matter. You're always learning something new if you have an open mind. If you come back after training and you show me you've improved your skills and your profitability, then everybody wins. If you can teach somebody else a skill that you have, you have mastered that skill Connect and interact when you're teaching in class Make a commitment right now for the rest of this year, you're gonna put your guys out in training and give them opportunities. Measure it after an entire year If you're spending time, money, and the investment to grow your technician, but then not allowing the technician to grow, that's a management problem. Your technician has to be an expert in fluid dynamics, thermodynamics and an IT expert to diagnose and repair a modern vehicle. To be an automotive technician now, you need an engineering mind. And you have to develop your own way of understanding critical thinking because you have to blend the real world of mechanical, with the engineering world of electronics that's in there. Thanks to our Partner, NAPA AUTO CARE Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio

During Today's episode #104 The crew from SMP and I Talk About: What is a Chicken Flicker? Behind-the-scenes dirt on Kim & Brian from SMP What's the best part of your work day? What's the difference between a successful client and one that isn't? What would your advice be for a shop starting out that isn't able to hire someone like SMP? How cute is Dutton? Favorite Cartoon Character? What did you want to be when you grew up? What book are you reading now, if any? This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced: 30% increase in revenue by improving transparency and trust 50% reduction in time spent researching and ordering parts 10% increase in profit margins through robust reporting Click here to learn more about AutoLeap and schedule a demo: http://bit.ly/3GRgO88 Don't forget to rate and review us! Connect with Chris: [email protected] 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/AutoFixAutoShopCoaching Youtube: https://bit.ly/3ClX0ae Click to go to the Podcast on Remarkable Results Radio

How do you create an amazing customer experience in your business? Guess what? No one is born with those skills, but your employees are can turn talent into a skill with proper training. Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe’s Episodes HERE. @Joe Marconi Show Notes: https://www.autoshopowner.com/ It's never too early in business to prepare for the unexpected and your eventual exit. Life can throw you a curveball, and we have all heard the stories of a shop owner that had a life-changing illness or worse. As a shop owner, are you prepared for life's curve balls? And what about your family? In addition, the primary responsibility of the business owner is to create an exit strategy. It's not that you are selling tomorrow, but preparing for an exit strategy grows a successful business and is worth more. Curveballs and Exit strategies go hand in hand. Build your business as a home; build it to sell in the future THA 316 surviving health scare Delivering an amazing customer experience is taught, not assumed Amazing customer service is lacking these days, and so is creating a world-class customer experience. By the way, customer service and customer experience are different. All too often, we blame the employees, especially younger people, for not having the people skills to create an amazing customer experience. Well, no one is born with those skills, and just like the skill of playing the piano or shooting a basketball, having the talent is one thing, but to hone that talent into a skill takes training. What is great customer service? What does it look like? Do you have in-house training in place for everyone in the business? Be prepared for customers- lower their anxiety. Get into the hearts and minds of the individual- personalize it, make notes Talent comes first, develop the skills comes second Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Check out today's partner: Click to go to the Podcast on Remarkable Results Radio

Recorded Live at Vision 2023, Al Wright and Travis Troy discuss the benefits of joining MWACA's S.O.S. (Shop Owner's Support) Group. When we can support and learn from other shop owners, we continue Advancing the Aftermarket and raising the bar for the industry. Travis also gives us an overview of Vision's newest class for general service technicians. Al Wright, John’s Automotive, Cedar Rapids, IA. Al’s previous episodes HERE Travis Troy, Honest Wrenches, Akeny and Des Moines, IA. Listen to Travis’ other episodes HERE Show Notes Travis Troy- 21 team members attending Vision 2023 MWACA SOS Shop Owner’s Support- What is an S.O.S. Group? Think of it as your advisory board. Our S.O.S. Groups consist of no more than 10 shops that meet on a monthly basis. Meetings are similar to “twenty groups” without the intense financial focus or expensive monthly commitment. Groups meet monthly at a participating shop to discuss relevant issues, set and review goals, and evaluate the hosting shop. Be vulnerable, and be transparent, not as a business owner but as a friend. We are not each other’s competition. Learning from others, raising the bar for the Automotive industry FTI- failure to implement, the number one failure for shop owners. Debrief after the SOS meeting with a list of items to work on and change. Elevate before you grow. GSTA General Service Technician Academy - 2-day course. This program benefits the technician and the shop with increased efficiency, knowledge, and safety, as well as cost-savings by helping prevent beginning mistakes. Certifications will come from Tire Industry Association (TIA), Automotive Lift Institute (ALI), and Mobile Air Conditioning Society (MACS). GTSA will cover- Tire Safety – hands-on mounting and dismounting, repair procedures and balancing, Tire pressure monitoring basics, Lift safety – Including Information access for proper lift placement, OSHA and shop safety training, Alignment basics, Intro to Air Conditioning, Electricity Fundamentals, Introduction to Digital Vehicle Inspections - a systematic approach to test drives, inspections, photos and videos and the benefits to the tech and to the shop of performing the DVI. Surviving a Health Scare [THA 316] Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections Click to go to the Podcast on Remarkable Results Radio