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Everything posted by John Pearson
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Repair order rack source
John Pearson replied to Jimbob661's topic in Workflow, Procedures, Shop Forms
just go to the office supply store and they a have some that mount to the wall. -
Dedicated push truck?
John Pearson replied to alfredauto's topic in Automotive Shop Tools & Equipment
That looks like it would work great in the summer time, but I think that if it is -25 where the swag master is at he is going to be damaging cars and have no traction on ice and snow. -
Self-Driving Cars: Good News, Bad News
John Pearson replied to Joe Marconi's topic in Auto Body Shop Discussions
I believe it about the current generation but as new technology comes in to play the newer generations will succumb to it. My great grandma didn't understand the purpose of a cell phone. Grandma has a flip phone but doesn't understand texting. mom has a smart phone and texts but doesn't navigate it that well and doesn't use many of the features. I use all of the features of my smart phone, and text, email, and app things to death. My kids (if and when I have any) will most likely have an implant and think that there is nothing wrong with it. -
Dedicated push truck?
John Pearson replied to alfredauto's topic in Automotive Shop Tools & Equipment
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Extractor oil changes
John Pearson replied to ncautoshop's topic in Automotive Shop Tools & Equipment
cool thingamajigger but id rather pick up the car and look at it while I am changing the oil. -
You can bring them back to life and they 90% of the time be okay. warm them up slowly and charge them slowly. If you are hitting these temp you should look in to offering a winterization package. a block heater, battery trickle charger and engine oil pan heater all tied together with a 3 way that come out the front. If you would like help let me know, I can get you set up and show you all the tricks.
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Dedicated push truck?
John Pearson replied to alfredauto's topic in Automotive Shop Tools & Equipment
Pushing car's in with anything is a no no at -40. and with 1 bay we have cars coming in and out a lot!!! I will have pics in a second but infront of my tool box I have a 2in receiver mounted to the floor and a 8000lb winch in a cradle and a battery quick connect with a wireless controller. by the door are studs to put snatch blocks making 1 person able to pull a car in. -
We are basically shut down at the moment, we got an error message, called Alldata, they were too busy to help us at the moment, since its the end of the work day to help us! We tried calling them back hoping someone would help, and no such luck. If anyone is familiar with the program and wants to try and give us a plan we would appreciate it more than you know! John 907-371-0440
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We might throw on a hoodie!! -10 to -20 is pretty standard in the December through February months with a few weeks or -40 and 2-3 days of -50 to -60. Right now we are having one of the warmest winters on record, we only had about 3 weeks of -40. At those temps cars dont start unless plugged in and the cold doesn't feel cold really but more numbing and it hurts. Fairbanks, North Pole, FT WainWright and Eielson AFB are all in the interior of Alaska where we dont get as much snow up to about 3.5 feet over a winter but we get pretty cold. Prudhoe Bay where is oil pipe line is and they will have -40's with 30MPH winds, they also have 30 days of darkness and leave their trucks running 24/7. Summer time in Alaska makes up for all of it though, the fishing, hunting, and other outdoor activities are all 100% worth it.
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- Employee management
- Customer service
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Technician Interview Process
John Pearson replied to 5 Star Auto Spa's topic in Human Resources, Employees
The few people I have had apply I always put through a working interview. I always have at least 1 car that I am flipping and have them do a repair to the vehicle. One guy that I though was more of a parts changer I put on head gaskets on a toyota 3.4 and now I have to put it back together. Another one said he was a good electrical guy and I pulled the ATC fuse on a chevy truck and the service 4WD light came on. He scanned it, had no communication, sat down in front of a wiring diagram and then walked over to the truck to look for the fuse and saw where I pulled it. He got a job. -
I know that up here we loose all most all of our daylight, at our winter solstice we have about 3.5 hours of dusk and then it is dark again. It can be pretty depressing, the only time we really shut down though up here is when it warms up and rains. other than that 12in of snow is no big deal.
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- Employee management
- Customer service
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Are Shop Expanding into Different Areas?
John Pearson replied to Joe Marconi's topic in Repair & Maintenance Services
I offer a couple different services but all under different business names to keep away from Jack of all trades master of none stigma. We have auto repair, heavy in domestic support (factory scan tools and special tools). Pearson Auto Car audio, really mostly auto starts. Excessive Audio Hydrographics, that I started as a hobby but I am the only one doing it with in a 300 mile radius and my equipment is the largest in the state. Hydrographics By Johnny5 Each one is also its own entity so that if something happens to one it doesn't take the whole deal down. -
Time to order new lifts.
John Pearson replied to John Pearson's topic in Automotive Shop Tools & Equipment
I already have one shock wave and its a BA MOFO. I was more interested in any experience with the Y lift. -
Right now as some of you know I have 1 rotary shock wave lift right now and it is BA. Towards the end of July our addition should be complete and you know how sometimes things just fall correctly into place, well I was offered a deal of 35,000 for 3 more shock wave lifts and a Rotary Y drive on alignment type that is an extended length. Does anyone have any experience with the Rotary Y drive on? I really dont want a 4 post because they are wider than this one, and do you think 35000 is a good deal for all of this equipment brand new? http://www.rotarylift.com/Lifts/YA12/
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Website and SEO package
John Pearson replied to Bockauto's topic in Marketing, Advertising, & Promoting
No I am using someone local that I can talk to in person and sit with face to face and we can come up with ideas. Mine launched on thursday and tech talk is he is working on adding stuff but needed it live first. Pearsonautoak.com -
Are New Car Dealers Chasing Away Technicians?
John Pearson replied to Joe Marconi's topic in Technician Corner - Discussions
I was let go from the dealer because they thought I was cutting corners, after 1 year of doing the BS new guy work I was flagging as much as the old timers I was also working 3 hours more a day but nobody noticed that. Keep doing the same job over and over and your get fast and good at it.- 8 replies
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- New Car dealer techs
- Technicians hireing
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Tagged with:
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Come backs
John Pearson replied to integritytrans's topic in Auto Repair Shop Management Help? Start Here
I am super sad right now, we had a customer that we have done a couple winterizations for, a couple repairs, couple more auto starts for came in saying their car was overheating at -40 and she thinks the coolant froze (if so our fault for not getting it rich enough) so we take a look at it and there is no coolant in it because the water pump is leaking on a 2005 tahoe with 145k on it. what does she say? She is going to have to talk to her old tech that she used to have before moving here before doing it because she thinks it might be our fault her water pump failed. Why at this point are we being questioned. -
Do you have tell your customers "No"?
John Pearson replied to mspecperformance's topic in Customer Experience & Reviews
I try not to name names as well but say some of the fast service "quicker" places dont necessarily put as much pride in to their work. or have as highly trained people working on your car. -
Do you have tell your customers "No"?
John Pearson replied to mspecperformance's topic in Customer Experience & Reviews
I agree, I just smile when my customers say they have their oil changed at walmart and they want me to inspect their vehicle for an oil leak and its coming from the double gasketed filter. At that point I try and explain to them do they want a high school student or college dropout changing their oil, someone that has very little training and no experience. Or do you want to spend 20 dollars more and have me do it? Normally after that they tend to come back. -
I like it when people ask me for 2 snow tires for their FWD cars and wonder why I wont do it, then I give them a little of my bondurant racing school knowledge and see a glazed look in their eye. So I rephrase it, you have a 30k car and its -40 out everything gets brittle if you go in to a snow bank you will be needing bumpers at a minimum and if you damage your radiator your going to sit there in the cold. Oh yeah and 10 miles out of town you have no cell service and the next town it 90 miles away or 350 miles good luck. Then they buy 4.
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Any time I have a warranty claim I have my customers price then inflate the labor time and parts prices and bid it that way, sometimes it works, sometimes they cut you down a little but I have never had a job that pays less then the customer would. Being in Alaska helps also they dont really send anyone out.