uniqueauto

I just ordered a few training videos from AVI. They seem to have some really good materials. Thanks for the info guys!

I appreciate the response. Does anyone have any recommendations on some good shop training? I've also been thinking about some training for my service advisor/ manager. Any recommendations on a program that would work well for both of us? Thanks for any and all input!

Hello guys, First I want to say thanks to all that post such great thoughts and ideas! I just recently(within the last few months) took over my dads shop. He started a dealership about ten years ago and started the shop mainly to service his vehicles. We have had several people run the shop with absolutely no success. I am very new to the shop business. I currently farm with my brother and also buy cars for the dealership so I can't put all my time into the shop. I just have a few questions and would appreciate any and all advice! First off, what is decent pay for a tech? I have two flag hour techs that I think I pay very well. One gets 22.50 and the other gets $25 per hour, plus they get a 15% raise if they flag so many hours. What do you think? I also have an hourly guy (who is the best bang for the buck!) and a service writer/ shop manager who takes care of the daily shop business. Secondly, I've been reading about policies and procedures, which this shop has never had, and I was wondering where would be a good place to start. I guess I'll leave it at that for now. Thanks