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Mr. Kim, First, I must apologize for the delay in responding to your post. I only recently became aware of it. We at BOLT ON TECHNOLOGY have found that when the majority of shops attended a 90-minute training session on our entire Pro Pack software all at once, it became overwhelming. As a result of that, many shops were not using our software to its fullest potential. We listened carefully to what our customers were telling us and developed a new comprehensive Webinar Training Program. This new program breaks down trainings by each individual product, allowing your shop the opportunity to start using what you’ve learned, before introducing another product. It sounds like your shop is the exception to the rule and is very tech savvy. For any other shops that might be reading this post who are also tech savvy, please feel free to discuss with our Customer Experience Team, the training style that would work best for you. Our goal is to support all of our customers and their individual needs. If you have completed all of your individual product trainings, you are entitled to a one on one training with our Product Specialist. This training will speak to any questions your specific shop has about the use of the products in your shop. If you have not already scheduled this training, please contact the Customer Experience Team at 610-400-1019 as soon as possible. Please reach out at anytime if we can be of any further service to you or your shop.

Hello, Nice to meet you. Thanks for questioning the sales pitch from Lighthouse 360. In fact, yes Lighthouse 360 is a licensed reseller of our products. There is absolutely no difference at all between us and them, regarding our products. We also suggest if you have already built a relationship with a Lighthouse 360 sales rep, please don't hesitate in contacting them regarding BOLT ON TECHNOLOGY. Hope this helps.

Thank you Shums Atuo Repair! Just a heads up we recommend two printers that work best with our software the Dymo and Go Dex printers. I have attached a link below to the printers. National Document Solutions

Art, We have worked with Lynn Johnson at National Document Solutions for years now and they are great! I have attached their link below, hope this helps let me know if you need anything else. Good Luck! National Document Solutions

Awesome accomplishment! Congratulations, Joe. Well deserved, AutoShopOwner is a great resource to its members.

Hey guys, Here’s a few examples of shops using text messaging to keep their customers up to date and aware of needed services. http://www.ratchetandwrench.com/RatchetWrench/February-2016/Six-Ways-to-Use-Technology-for-Customer-Engagement/ Please note that the article does mention BOLT ON a few times. Sorry for the shameless plug, but I do feel this is a good testament to the power of texting. Hope this helps.

Hi Gabe, Nice to meet you. Good luck with your shop. Feel free to ask any questions you have. This forum is great for useful advice from real people making it happen every day. Welcome aboard.

Hi Dfrisby, Thanks for reaching out. We have done integration with Bay-Master in the past for our credit card processing program, but have not expanded it to our digital inspections technology. We are looking into offering Bay-Master functionality in the future, but do not have a date of completion at this time. Let me know if I can help with anything else.

Hi Robbie, Thanks for reaching out to us. We actually spoke with TABS a little while ago about integrating our software with their management system. Long story short, they didn’t seem too interested in their side of the involvement. Great company, but perhaps they had other important things going on. Who knows, maybe if enough shops ask them, maybe they give it another thought. Let me know if you need anything else.

Hi Parker’s Auto, Thanks for reaching out to me. We have several different options available, depending on your needs. Prices can range from $30-299 monthly, and we have some bundled package options as well. Your best bet would be to call us for a live demonstration. We’ll show you exactly how our solutions work in your shop. If interested, give us a call at 610-400-1019. Hope this helps.

Hey Dan, Thank you so much. No need to apologize, though. I appreciate your honesty and don’t want you to feel that you were blasting us. You’re absolutely right, this is definitely something I want to be aware of. Your direct feedback is the best way for us to improve our service, and we welcome your thoughts wholeheartedly. M-Spec, Matt, and Bock Automotive, thank you so much for chiming in and discussing your experience with us, as well. I apologize if you’ve had any discomfort working with us, and want you to know that I am here for you. If, for any reason you feel you’re not being treated well, please let me know. I will take care of your situation personally. Thanks again guys, and have a great weekend. P.S. thank you for the kind words about Randall. I have passed your comments to him and he thanks you for them.

Hey Dan, Thank you so much for bringing this to our attention. I sincerely apologize for the miscommunication and phone tag we’ve been playing. I spoke to Derek at your shop yesterday, and he informed me you were at lunch. I don’t know if he passed my contact information to you, but I’m here to discuss your situation whenever you have a chance. Feel free to give me a call at your convenience. Derek has my number. I also had John, your account representative here at Bolt On, give you a call today to help get this rectified. He tells me you’re out of the shop today, but again, please feel free to give him a call when you get a chance. In either case, Dan, we will get you back in action as soon as possible. I apologize again for the inconvenience.

Well said, Joe. Happy New Year to you and your family, and to all Auto Shop Owner members. Have a great year guys!

Hey guys, We’ll be going. We’re actually sponsoring the event and will be teaching a class on how to 'maximize your shop management and customer retention efforts with an advanced multi-point inspection strategy.' It’s going to be packed with killer advice. If you’re going, you should check it out. You can register here: Ratchet and Wrench Management Conference

Ok, sounds good. We'll be in touch shortly.

Hey CarER, I checked out your account to see if I could help, and noticed you’re not using your digital inspection tool to its fullest potential. I understand your situation with being a smaller shop, but honestly you’re leaving money on the table. The main benefits of Mobile Manager are increased ARO, car count, and efficiency across your whole shop. If your usage is limited, your results will be too. Simply put, the more you use it, the more you’ll get out of it. The blueprints for Mobile Manager were designed by shop owners. We consult with a round table of shops discussing their needs and struggles regularly. Point being is this tool was conceived by people in your situation, and has been tested and proven in the real-world. We can help you, Reuben. Do you mind if we reach out to see if we can give you some tips on how to get the most out of Mobile Manager? Let me know.

Happy Thanksgiving, everyone! It’s been a pleasure getting to meet many of you, and I hope you and your families get to spend some quality time together over the holidays and beyond. Joe, thank you to you and your team for all the efforts you take to keep ASO such a valuable resource. I would recommend this forum to anyone in the auto repair business!

My pleasure. Let me know if I can help in any other way.

Hey guys, You’re correct; Lighthouse 360 is a CRM program provider. They’re also a licensed reseller of some of our products, and do offer packages containing both their CRM and our solutions. I’m not sure how they came up with a $2,000 a month quote. The packages they offer with our products are much less than that. Please let me know if you have any other questions.

Thanks, Tom. QuickVIN has been a hit for so many of our shops. Great stuff. If you’re going to the show, stop by and say hi. We’ll show you how it helps your shop.

Hi LMCCA, Our technology ranges between $99-299 a month depending on the package. We have no contracts whatsoever, and have a 30 day money back guarantee. We demo our technology live, one-on-one with every shop, and offer reduced prices when bundling. Please let me know if you have any other questions. If anyone would like to see a live demo, give us a call - 610-400-1019 Hope this helps.

That’s good advice, PAPShop. Thanks for sharing!

Hey Gonzo, check your email. I sent you a message via this forum.

Hi Handson, The affordability for this type of technology is never a problem. On average, shops increase their ARO anywhere from 20-45%. It’s not uncommon at all to pay the monthly cost in just 1 repair order, making each other repair order all profit—every single month. See for yourself: http://boltontechnology.com/tag/mobile-manager https://www.youtube.com/watch?v=BkUX2-kT4l4&list=PL3GPeuXxDSLH36Ha-FQcH40VFRElB5z_W&index=1 Let me know if you have any other questions.

Hi Tony, We’ll be there, too. If you’re still interested in custom reporting for Mitchell 1, swing by to discuss the details. We’ll be able to give you a better idea of what’s involved. We’ll be in the following booths: Mitchell 1, booth - 644 (at AAPEX) Omnique, booth - 4081 (at AAPEX) TCS, booth - 43135 (at SEMA) Lighthouse 360, booth - 34285 (at SEMA) Hope to see you there.