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If you want to become a successful independent auto repair shop, it’s essential that you have your sights on not only developing a long-term strategy for expanding your customer base but also pivoting in a way that has sustaining momentum. The key to accomplishing this strategy is not by focusing on gigantic steps, but by achieving a steady stream of small efforts, which means using effective and trusted tools that are specifically designed for you as an auto repair shop owner. Fully utilizing your Google My Business (GMB) page is an efficient way to grow your business and we can tell you why you need to be using it to be competitive. GMB is a free and completely verified online listing service that uses best practices for getting new customers in the door. Are you the type of business owner who uses an online marketing and branding strategy? If not, you should! LEARN MORE about how to optimize your GMB page.

Hey Joe! I agree all the way! But I’d add one thing. Treating one’s self properly and maintaining the best of health to make all of these things possible!

It’s easy to hire someone and say ‘go run a few ads now and then.’ But that doesn’t cut it anymore. You need digital technology. One of the misconceptions about BOLT ON TECHNOLOGY products is that they’re hard to use, but if you can use a cell phone, you can use this. Learn how technology can address and solve some of the issues that your shop faces as far as visibility, car count, and employee retention. Tim Cifelli, Chief Revenue Officer at BOLT ON, joins the Wrench Way podcast to talk through some of the most common challenges that shop owners face and what they can do about them while adding value. Give it a listen at the link below: https://wrenchway.com/blog/addressing-shop-challenges-with-technology/

This is basically a survey for using technology to fix the service process. Some still push back on texting because it is impersonal. And it is. But everyday 36 billion text messages are sent. I can't wait to see the results of this survey.

Digital is the way to go but sending a video is a bit clunky. The customer has to go through the whole video, then try to look back at pieces of it. I think pictures as part of an inspection would be the better way to go. Reserve video of items that move or make noise.

Hi Andre, Thank you for sharing your thoughts, and I apologize for any inconvenience you’ve experienced with us. This is something we take very seriously, and will do everything in our power to make right. As for the integration with R.O. Writer, will certainly do support it; both versions 1 and 2. We have hundreds of shops using BOLT ON with R.O. Writer with no problems whatsoever. I see that your issue was back in 2015. Since then we’ve made great strides in the advancements we offer shops, and I feel it may be worth your time to see what we can do for you nowadays. If not, I totally understand, and sincerely appreciate you having considered us. Either way, I wish you all the best.

Thanks for the question Gary! BOLT ON Software does supports RO Writer. Feel free to reach out to us so that we can show you the complete integration and digital inspections. 610-400-1019 Option 2

Jeff, that's awesome! Thank you so much.

Hey Jeff, Thanks so much for the thumbs up. I appreciate it. Your absolutely right about the improved experience and ease of closing sales. Text messaging is now by far the preferred method of communication among consumers. I can’t tell you how many times shops have reached out to me about the impact that texting has made on their business. It never gets old hearing the success stories. Thanks again. Please let me know if there’s anything else I can do for you.

Hey guys, If you’re a Manager SE or ShopKey SE user, this is for you. I want to give you a head up regarding a common break-down in productivity and efficiency that most shops are experiencing. Long story short, if you haven’t taken the time to learn and customize your management system to be ready to produce the levels of results needed to push your daily operations forward, then you’re missing out on opportunities to help run a better business. I want to be completely clear, this is an unnecessary struggle; one that is now completely avoidable thanks to a team of Auto Repair Veterans that we've been working with. Collectively they have over 50 years of experience, and have helped me develop an easy solution to this headache. To learn about why this struggle exists and how to fix, check out Grow Your Business with Jump Start. Let me know if you have any questions.

Thousands of Shops Can Be Wrong Over 100 of the most used service categories Hundreds of pre-built jobs, service descriptions & labor notes The most accurate reporting possible More effective appointment scheduling More accurate estimates Your shop needs a powerful management system to produce the level of efficiency and accuracy necessary for growth. To achieve this the old manual way, you need considerable time and patience when learning how to prepare it for use. With Jump Start, all that and more is solved! How to Get Jump Start: Follow these instructions... Put your wallet away; there's no cost at all Click here to request Jump Start Give us about 15 minutes to install it *Available for Manager SE/ShopKey SE users only*

Hey Joe, Thanks so much! We’re really excited about it and appreciate the recognition. We’re looking forward to seeing you speak at the Ratchet+Wrench Management Conference in September. Always great advice! Hopefully we’ll have time to get together and catch up. See you there.

Hey Parker’s Auto, John tells me he spoke to you about our Welcome Station Kiosk. I just wanted to see if there was anything else I could answer for you. Welcome Station is a great way to upsell services at the moment your customers arrive. It will actually (on average) sell 2 out of every 3 of your customers at least one additional service. As I understand it, you’re using TABS. That is a management system that we’re looking into integrating with, but don’t have a finalized plan of action at this time. We’ve actually added you to our ‘Welcome Station with TABS’ notification list, which will automatically alert you to the status of our integration progress. Please let me know if I can help with anything else. Thanks,