I would like to clarify my above post a little. When I said “outdated”, I meant that it looks like a cluttered shop with parts and small equipment (oil pans, hoists, creepers, etc) laying around everywhere. There are many benches, but you can barely see them through the clutter. The equipment itself is in good shape. The lifts look good and fairly new. There are two Accu-turn bench lathes. There’s a Bear analyzer/smog setup. Equipment wise it looks good, it’s just the shop is a mess. The building is leased, 8000 square feet at less than $3 per foot. He has ZERO marketing (phone book ad only) and is still gaining market share, his gross is up about 14% from last year. He’s part of the Napa Program, using Mitchell software. Shop is only open Mon-Fri 8-5:30. Treats customer’s very well and is getting 2-3 new referrals per week (according to him). He doesn’t offer an pickup/drop-off services or loaner cars, which I think would help.