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Everything posted by ScottyP
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Don't have access to the car. Long story short the local dealer is pulling some really shady crap on a customer of mine(known for it, all the time), who came to me for some advice. I may get the car in at some point but for now was trying to figure it out with a diagram if I could find one. This is something that's going to court.
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The Brake Doctor/U.P. Trailer and Hitch
ScottyP posted a Shop Labor Rates marker in Auto Repair Shops
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Shop liability and insurance claim
ScottyP replied to ScottyP's topic in Shop Insurance, Certifications, Laws, Legal
Just got off the phone with my attorney, he's going to start with a letter to the ins co. I forgot to mention that the adjuster was at my shop, checked out the car and approved the claim. He had sent me over the paperwork, had found an engine with 140k miles, basically they were going to put a used engine in it for $3k rather than total the car. It was 2 days later some lady from the ins called to interview me, this was after the original shop told her the car was junk when it came in. We'll see where it goes from here. -
Not me. I'm trying to help my cousin with his car. Long story short it's an 02 Honda CRV wth 186,000 miles. Started stalling on him so he brought it to his mechanic. While at the mechanics shop someone went in and asked for the keys to check out the CRV, no one knows who that was btw. Mechanic gives the guys the keys and then apparently forgets about it and leaves the keys in the car overnight. Car gets stolen that night, probably the same guy. He gets about 6 - 7 miles and the engine locks up and he abandons it. So it gets towed back to the shop and the mechanic pulls the valve cover and said it jumped time and not worth fixing. I go and pick it up and bring it to my shop( an hour and a half north) to take a look. Started doing a leakdown to see if it bent valves, get to #2 and found a valve sitting on top of the piston. So I tell my cousin to call his insurance since it was stolen and they destroyed the engine. He does and after almost 2 months they finally tell him it isn't covered because of the pre-existing condition of the engine when it was brought into the shop. Found out the mechanic told them the engine was junk when it came in the first time which is a crock! It was running when it was brought in, it ran for 7 miles after being stolen. It may have jumped time causing the initial problem but was probably only off 1-2 teeth, the car thief caused it to jump enough more to hit the valves and break one off. The mechanic threw my cousin under the bus to protect his own hide as I'm sure he knew if there was a claim the insurance would come after him for giving the keys to who knows who and then leaving them in the car overnight. I just texted my attorney, we're going to talk about it tomorrow. Ben should get paid for the car and I'd sue the shop if the insurance doesn't pay. They can also pay me $10/day storage fees for the last 2 months too. I've been plowing around that damn thing all winter.
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Cheap oil changes ( should I keep doing it )
ScottyP replied to lakesidetire's topic in Pricing, Discounts, Labor Rate
I won't even do oil changes period, except for my fleet customers if I'm also doing something else for them. I have limited billable hours and consider them a waste of time. I let the other shops do the cheepo oil changes, then lots of those customers come to me to have their work done right. I hear it almost everyday, "I was at ****** getting getting an oil change and they said I have a bad right front wheel bearing and I also need rear brakes". Lets take a look and see when I can get you in lol. -
I will say the one thing that kills me working by myself is interruptions. I lose at least an hour a day or more just waiting on customers and answering the phone. There are days it's so busy I cannot get my scheduled work done and I'm there till 7 finishing up. I'm really looking forward to hiring a full time tech come spring.
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List the best scan tool and why.
ScottyP replied to totalautocare's topic in General Automotive Discussion
I'm sure it's not the best but I use an Autel AL619. For $300 it reads obdII, manufacturer specific codes, ABS and SRS codes, and can read, record and playback live data. Only thing I don't like is it doesn't have it's own power source. I can't unplug it and bring it out to show the customer. -
I don't think there's anything wrong with running a one man show, as long as that's what you want and are content. I'm a one man shop too, and I like it that way, at least for now. I don't kill myself either, I work from 8:30 - 5:00 and I am out the door at 5:01. I'll work half a Saturday if I feel like it or if it's super busy, which it usually is. I keep it simple though, easy in and out work. I'm not cheap either my labor rate is right on par with most indy shops. You could define my shop as both a job and a business. There's no question I have to go to work everyday and do my job, but it certainly is much more than a job and it's very satisfying to build up a successful shop. I make at least 3x what I could make turning wrenches at any other shop and it's only going up. My business plan does include stepping back and out of the shop though. I've had a summer helper the last 2 years and I'll hire a full time tech this spring. My son will be 16 this winter and wants to work at the shop this summer so I'll keep him busy as well. I purposely held off hiring help as long as I could but I barely got through last summer in one piece it was so crazy busy. At this point if I don't hire help I'll be hurting my business and customers.
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I'm Confused... And need help.
ScottyP replied to CarER's topic in Accounting, Profitability, & Payroll
That's not enough work for 2 techs, I'm not surprised there's no money left. I'm a small shop too, in fact I work completey by myself except for the summer months when I have a helper. My ARO is around $350 and I average 3 cars per day. -
Waiting area (keeping the customer happy)
ScottyP replied to lakesidetire's topic in General Automotive Discussion
My buddy asked me why I don't have a coffee pot, I told him I don't want to encourage people to hang out here. I much prefer people drop their cars off. I know not everyone can so we have magazines, decent chairs and a radio, but that's it. And now that I'm a Beta dealer I've taken out half the chairs and they have to stare at a dirtbike -
Is that to replace all lines? I do a ton of brake line replacements and that would be my average cost to replace all lines on a vehicle. Chevy pickups I do all the time, cost is $750 to replace all lines with new fittings, more if we replace hoses and or other parts. NICOPP is the shit! Haven't used steel in years and never will, not even on a junker. And if you don't have a hydraulic flaring tool get one.
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Customer's buying their own parts
ScottyP replied to Jonathan Ganther's topic in Pricing, Discounts, Labor Rate
I also own a brake shop and in my first year I did install customer supplied parts on occasion. Over time I noticed a pattern with these people, they rarely showed up! Most likely they found some backyard guy to do it for $20 and a 12 pack, but didn't have the decency to call the shop to cancel. I quit doing it, no exceptions, and it doesn't bother me one bit if they don't like our policy. Let them go, they are not going to hurt you and only cause you grief. Focus on doing top notch work with quality parts and charging a fair price and you'll do just fine. After 4 years now I'm the go to brake guy in town and can barely keep up with the work. Oh and if they need a reason I tell them it's a liability issue with our insurance company, that if their parts fail the insurance company has no recourse. They usually understand that. I even get one now and then that'll bring his parts back and let me do my job.- 87 replies
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I don't know about your state but in Michigan you have to be licensed, state or ASE either way you have to be certified and pass the tests and your work is limited to the extent of your license. Also my shop has to be a state licensed repair facility to operate in this business.
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I stop and visit them myself and I've probably gotten 80% of the businesses that I walked into. Most are smaller fleets of 5 - 10 which I prefer. Had a local engineering and enviromental company ask me if I was interested in maintaining their fleet of 30 trucks just recently. A little big for me but they'll rotate them all through in the winter when I'm not so slammed and the trucks are just sitting.
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Selling motorcycles/dirtbikes at my shop?
ScottyP replied to ScottyP's topic in New Repair Shop, Partnerships, Bank Loans
Decided to move forward with this, sent all the paper work into Beta today. Now have to deal with the state. For signage I think I'm just going to put a banner on my building for now. My main sign is not big enough to add anything to. Plus I'm well known in the dirt bike circles and once I let the cat out of the bag word will get around quick. I wish I had more room here but I can't give up this location for a bigger building. -
I've been a dirt biker since I was 12, that's 40 years of riding and racing and it's still in my blood, I ride every week. I have an opportunity to get a Beta dealership. Beta is a small 110 year old Italian motorcycle company who produces the worlds best trials and off road bikes as well as dual sport. They've been breaking into the US market the last few years with their enduro models and have their sites on KTM, who is due for some competition. One aspect of the Betas is that they are physically smaller than other race bikes. My KTM has a 38" seat height and some models are 39". The Beta is 36". This is huge for many riders and makes the Beta a clear choice for a lot of us. And of course they're Italian, and gorgeous! At this point I see them as KTM was 15 years ago, a small Euro company who took over the off road racing market in short order. Beta stands a chance at the same, they certainly are producing a bike that is on par or superior to KTM. To me it's like a ground floor opportunity with an emerging brand that is ready to explode in this market. The investment is minimal, $1200 for parts required to stock and that includes the EFI scan tool/programmer, minimum first bike order of 2, 4 is preferred with one being a demo(at special pricing from Beta). Margins on bike sales are 17% and prices range from $7,300 - $10,000+. No idea how many bikes I could sell in a year, but dirtbiking is huge around here. One hurdle is I would have to get a class A dealers license. Beta requires it and so does the state. Maybe not a huge deal. $15-18k investment initially for 2 bikes and parts. I have very little room in my lobby for bikes, I would have to push them outside every day. Would eat up my time with tire kickers and people wanting to see and learn about them. I'm guessing knowing my area and the riders around here I would sell 5 - 10 a year, so $7500 - $15000 in profits. I'm very passionate about dirtbiking so this fits me personally. I'd get my own bikes and parts at cost, and dang I just ordered a new 2016 Beta a month ago, it's why I'm looking at a dealership cause the closest was over 4 hours away. I'd have the whole U.P. of Michigan and most of Northern Wisconsin so potentially sales could be much more than I'm expecting. Anyone ever sell anything outside of the automotive world at their shops? Any thoughts on this?
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Another revenue stream
ScottyP replied to weighit's topic in Auto Repair Shop Management Help? Start Here
+1 true story. I moved into my current location 2 years ago, on the main hwy with both hwy and side street exits, so RV's and trailers can drive in and out without turning around. This building used to be a trailer, hitch and rental shop, so when I moved in I took on hitch sales and installs, trailer parts and accessories, and working on trailers. That business has been huge with sales exceeding auto repair work We've done some work on RV's but we're limited on space and my doors are only 10' tall so anything with AC is not going to fit. I worked on a class C motor home today, outside, which I hate but it paid well. We did new brakes, drums, bearings, brake lines, master cylinder etc on a 12k lb dump trailer yesterday and that bill was over $1600. Very good margin there. Hitch sales and installs are huge for us and parts and accessories markup is 100% up to 200%. Easy money. If we only had a bigger bay we could work on RV's continuously since not many like our local RV dealer nor their very expensive service. -
This weekend - the unofficial start of summer
ScottyP replied to Joe Marconi's topic in Non-Automotive Discussions
Yeah no kidding, time off? I haven't had more than a 3 day weekend in over 2 years. Even this last Memorial day weekend I worked till 4:00 pm on Saturday. I do get to play though, I ride dirt bikes every Thursday night, have an enduro race on June 13th too, ride mountain sleds all winter, do Taekwondo 3 nights a week but vacation time at this point isn't going to happen any time soon. Hopefully within the next year or so I'll have the staff to handle the shop so I can get away a little and not work myself to death lol.