juzmotorsport

ncautoshop, Thanks for the reply. I like your approach. Here is a scenario that we ran into a while back, can you give me your thoughts? We installed a turbo kit from a vendor which we have been a dealer for about 10 years. After negotiating a reasonable labor cost (vendor states 8 hour install, have done many, many of these, no way it can be done in 8 hours) we installed the kit which fit well. When we ran it on our dyno it resulted in only a 38hp increase. Obviously, this wasn't the desired outcome, we verified our install work then began the long drawn out (4 hours total) phone calls to the tech line. In order to convince the vendor it was a tune problem with their ecu reflash we ran the car multiple time on the dyno and gathered much data. Finally (4 hours on the phone, 2 hours on the dyno) they agreed that it must be the tune and reflashed it for us. After re-installing the ecu the car made a 130hp gain over stock but we were stuck with a 26 hour investment on our part, a customer that had waited to long for his car that was expecting a bill for 14 hours. My biggest issue is WE suggested this vendor based on years of using their products without issue. We decided to cut our losses and honor our 14 hour estimate. Any suggestions? Thanks, Rory

I am not sure if this question will apply well to this forum but maybe someone can point me in a direction to get some advice. I own a performance shop in Boise, we cater to high end vehicles which we upgrade and customize. My question is, we run into instances in which we have recommended a part or parts to be installed on a vehicle that turn out to be faulty and or don't fit as advertised. While we are used to the fact that 'bolt-on' is a loosely used term and adjustments always need to made, when we spec a part, then install it and it fails prematurely I find it hard to decide how to charge to fix said part. Most times the vendor/manufacturer will honor warranty on the part and replace it. But, how to charge for the diagnosis and re-re? I feel in order to maintain a good reputation that the proper thing to do is not charge labor on the repair but, unfortunately this is not an uncommon problem in the performance world. As such it can get to be a financial burden. Thanks, Rory