rmrs

Hi Joe, I think you had a great response. However, I really do think the price of the 60 000 mile service price could have been told to the customer first on the phone. I am sure he would have brought up the price difference at that point. Then you could have made the point you did and include that you are going to keep treating him good by doing the inspection as well. I think the big thing here is to avoid getting the customer frustrated. But, overall very well handled.