ncautoshop

I'm in a similar boat, I can't seem to get good help and it never stops. I can't catch my breath. And we don't do any advertising! Sent from my SM-N910V using Tapatalk

Charge more and quit working on junk. Sent from my SM-N910V using Tapatalk

I think a great option for in house training is Paul danners book and premium YouTube channel. He teaches in a way most techs can understand. Also been mentions of testing materials but I'm not sure on that! Sent from my SM-N910V using Tapatalk

It is worth it! It'll take some time, but labor lookup, service reminders and customer records are well worth it! It's got lots of features I need to utilize that I don't currently. Just keep at it, things will improve. The other option is the regular manage! I really miss some things about it! Why are you re-entering the customer information in quickbooks? Sent from my SM-N910V using Tapatalk

Babyhydro, DO NOT USE THE GENERAL LEDGER IMPORT FUNCTION!!!! Use the a/r import only. The general ledger will results in the destruction of your quick books data. Sent from my SM-N910V using Tapatalk

I've had cars for multiple months, but they were jobs that were not factory repairs. Recently we had a VW that the customer requested a custom intake manifold. Took the supplier 3 months to come through! Sent from my SM-N910V using Tapatalk

Not to mention you'll probably pay more from the warehouse as you lack the volume required. It probably won't make much of a difference! Obviously bulk oil you can buy cheaper. Sent from my SM-N910V using Tapatalk

Your doing a code scan for $15.00, not a diagnosis. Better watch calling it that! Sent from my SM-N910V using Tapatalk

We use torque sticks at initial installation and then make two passes with a torque wrench, test drive and recheck at the end of test drive. Sent from my SM-N910V using Tapatalk

There are settings and features which allow you to set the desired area for your adds! Sent from my SM-N910V using Tapatalk

Here's some data from our other business. Facebook is the main source of advertisement, weekly we see 400-600 patrons who mention they found us on facebook! It can be extremely effective! Sent from my SM-N910V using Tapatalk

I've experienced this a couple times but never one coming all the way off. From my experiences, the main culprit causing one to come loose is corrosion between the wheel and rotor/drum. Ford alloy wheels seem to be the worst. Obviously if it was left loose that's another discussion. If you left it loose they would have heard a knocking like sound as the drove away. Even with small jobs like tire installation the vehicle get a minimum of a 5 mile test drive! Sent from my SM-N910V using Tapatalk

Fixed! If using manage online with quick books desktop do not use the export general ledger function - only the export a/r feature works. Hopefully they'll have the export function smoothed out soon. It was much easier with manage elite! Sent from my SM-N910V using Tapatalk

I think for starters I'd locate the actual reasoning and do a bit of an investigation. You need to determine if he was properly informed of they repair and the cost (in accordance with your policies), and if there isn't any evidence to suggest a issue with your employees - side with the employees. More often than not, the customer found another shop that'll do the work cheaper. I'd offer some type of "consolation " prize to the customer - a discount on completing the job or allowing the parts to be returned and customer pays the original labor quote to reassemble the vehicle and the shop accepts no liability. Obviously don't give the farm away, but if he feels cheated try and help within reason. I think it would be extremely rare to have a situation where the staff is at fault. They could have possibly set better expectations or communicated cost and job description better, but I doubt that's the actual cause of this situation. If it is, unfortunately the right thing to do is return the parts and eat the labor or come to modified agreement in regard to the customers concern with fixing the vehicle. Sent from my SM-N910V using Tapatalk

We're having some trouble they can't seem to help with. When importing into quickbooks, it's creating a negative balance in a/r. We've verified all tickets are complete, and I've tracked through the data looking for the cause but can't seem to locate it. We're not owed the value its producing. I won't pretend to be strong in the accounting area, I need some help here lol. Sent from my SM-N910V using Tapatalk

If that's the case I'd run. The only decent launch tool I've heard of is the Matco maximus (sp?) As Matco handles tech support. We owned a launch and it was the biggest piece of junk yet - an actron code scanner would be better! Sent from my SM-N910V using Tapatalk

Agree, book time is accurate...if your working on new cars! We always mark it up a touch and if it's a problem (corrosion, tough job, etc) we explain to the customer were increasing the labor for these reasons over what we typically would charge. We've recently done a job one a lifted vehicle (custom 15"+ lift) - that customer was charger almost double the labor. I explained to him we weren't actually interested in doing the job - but if I was going to do it that it was going to be how much it was. Obviously he didn't like it, but we did the job! Sent from my SM-N910V using Tapatalk

We rented space to a tint shop, if I had the nerve I'd switch to a tint shop. That's an extremely high margin business, and we still get 5 or more calls a day about tint. For a 4 door sedan he'd charge $180 - $220, it would take him 1-2 hours and the film cost him between $30-$60! Sent from my SM-N910V using Tapatalk

I'm not wasting my money on a moron!!! Sent from my SM-N910V using Tapatalk

You don't actually work on the cars do you? Lol Sent from my SM-N910V using Tapatalk

You didn't build, buy it or break it. But luckily for him, you can fix it. You may take a reputation hit, but he can't do anything to you. Running a turbo for a short period of time without oil won't cause a catastrophic failure. If it goes to court your insurance company will back you. The customer is all talk, the situation may be uncomfortable but just keep your head up! Sent from my SM-N910V using Tapatalk

We're in the same boat lol Sent from my SM-N910V using Tapatalk

The local version works much better with quickbooks than the online version. Just don't be an idiot like me a keep only one backup lol Sent from my SM-N910V using Tapatalk

We've found we can offer a better product faster by leaving the cab on! Sent from my SM-N910V using Tapatalk

Paul Danner (scanner danner) does a premium youtube channel and offers a book to go along with it. Best diagnostic dollars we've ever spent. Sent from my SM-N910V using Tapatalk