ncautoshop

Can you post a screen shot or shop stream file (if your using snapon) Sent from my SM-N910V using Tapatalk

Was it equipped or will you be buying the needed items? Sent from my SM-N910V using Tapatalk

You could probably get a nice used tool for around 2k! Might even look for an updated modis! Sent from my SM-N910V using Tapatalk

The shop should buy a scan tool for sure and should provide most all of the diagnostic equipment with the exception of say a dvom, but if your goal is to be a diagnostician you most certainly should by a quality tool and scope. I'm leaning more towards OEM tools for sure. Sent from my SM-N910V using Tapatalk

I've got some, I let another shop borrow some of the good ones and they never returned them. I'll let you borrow next time you come through this way or I'll mail them and let you mail them back. Here's a link https://www.amazon.com/Automotive-Service-Management-Operations/dp/1401826652 Sent from my SM-N910V using Tapatalk

I learned from the Mitch Schneider series Sent from my SM-N910V using Tapatalk

That might be slightly high and fluids should be excluded. I run around 50% from say $50-250 and begin dropping it back down. I hear some flack on brakes and things in the top of the 50% range. Below $50 is higher but we've had trouble with our management software excluding fluids which can be a pain! Sent from my SM-N910V using Tapatalk

Anyone who uses all data manage online has seen the new "recommended jobs" which is associated with canned jobs. I'm curious how canned/pre-priced jobs effect your margins. For instance, we primarily work on pickups so my concern would be if I price a brake job for a 3500 Dodge it would leave the canned price to high for smaller vehicles. This does seem like a nice way to speed up the write up, I'd like hear how everyone else does this. Sent from my SM-N910V using Tapatalk

I've got an some prebuilt autovitals inspections if you have access! Sent from my SM-N910V using Tapatalk

We have a bag in box system. We've had a couple small spills from bag issues and the containers require frequent cleaning. Otherwise we're happy with it! Sent from my SM-N910V using Tapatalk

Why not just get the tag number, phone and name? Then you don't need to spend as much time on data entry as it puts the car in by vin. Sent from my SM-N910V using Tapatalk

Sounds good, it's just a little hole in the wall but we'd be glad to have you! Sent from my SM-N910V using Tapatalk

Thanks Matt, that's an awesome management software you have!With an option like that it'd make it easy to do! Sent from my SM-N910V using Tapatalk

Thanks! That's what I was thinking of doing. I sell diag time well, but struggle with jobs that take longer once already estimated. I hate going up after the fact. I think the 20% will help there Sent from my SM-N910V using Tapatalk

We're around 4.5 hours per ro Sent from my SM-N910V using Tapatalk

Just went to $75 January 1st, parts run a solid 55-57% GPM Sent from my SM-N910V using Tapatalk

I would use manage. The use of the matrix is well worth the extra work and results in higher profit. We don't estimate a job over the phone or walk in unless it's very common. We want to inspect the vehicle, provide prioritized estimates that show every single issue the vehicle has! This also allows you to keep up with deferred work. "Mr. Customer, we see last month we recommended *said service*, would you like us to include this work while the vehicle is in for service today?". Sent from my SM-N910V using Tapatalk

I've been working on some yearly numbers for taxes - as many of you know we're a small shop just starting to expand. I've heard in the past the work mix should be close to 50/50 but we're finding ourselves at 64/36 with parts being the 64%. I've always struggled billing enough hours. Is this something I should try and adjust towards, and what methods should be used to improve this? Sent from my SM-N910V using Tapatalk

If you ever come to Boone let me know! Sent from my SM-N910V using Tapatalk

I didn't realize you were in NC! We got around 7" in the mountians, but that hardly enough to slow us down. I'm not sure that a repair shop and dealer fit together well, if you do. I'd create a separate company and maybe a separate lot, and hire someone to run it. Let the shop repair cars and the lot sell them. Combining the two seems like a good way to get lots of "I bought this now it needs brakes....for free. " type of situations! Sent from my SM-N910V using Tapatalk

Amen! 10 mile test drive everytime here! Sent from my SM-N910V using Tapatalk

I understand that! It's part of being in business though! Sent from my SM-N910V using Tapatalk

I think there's two questions - are you at fault, who knows and you may never know. It very well could've been a workmanship issue considering the job was frustrating (we tend to make more mistakes in these situations) and the oil light came on directly before the issue. But who knows maybe it was the wiring harness insulation melting resulting in circuit issues causing the the light. Question 2: Are you liable? In my opinion, absolutely. As a shop owner you should be calling the insurance company and doing whatever it takes to take care of these people. I've in the past had situations where I didn't address an issue as I should have. I regret things like that so, in situations like this we work extremely hard to make it right. Replacement car, full of gas and detailed maybe a gift card and hand written apology. Your business reputation depends on it. I've only had one similar situation but it turned out ok and minimal damage was sustained. We handled it in house as the repairs were less than the deductible. Sent from my SM-N910V using Tapatalk

he's speaking to some "trolls" that frequent the site trying to get a rise.

That's some great information! I aspire to reach that level, but as you noted techs are hard to find. A local dealer we work with says for ever 10 techs he hires, they loose 9 within 2 months for one reason or another. I recall a part of a zig ziglar recording I heard once where he says "when the children leave our classes and head into the real world, they know that if the business owner isn't turning a profit, they can't afford to pay them. We teach them that it's more than a job, it's a career. It's more than a pay check".Here we're finally headed in a better direction. The shop is expanding and we've brought on a new hire with less experience but a better attitude. Things feel much better - I hope he's here to stay. I hope I can continue to grow and pickup another tech and some more space. Added the link for those interested. https://youtu.be/hg8ciJs-f3Q