ncautoshop

very impressive. That's 300+ an hour. How many employees? Sent from my SCH-I605 using Tapatalk

Your exactly right Joe! I'm working in the value added direction now but taking things slow. In the past I've been known to over think things like maintenance packages and price lol. I like the fact your seasonal maintenance package is very simple without tons of additional services. What type additives do you provide in that type of service? We considered trying to step back up and sell more BG services it's always been a hard sell in these parts. Sent from my SCH-I605 using Tapatalk

I doubt they'll do much in court but it at least shows you made an effort to notify them. We basically right a full essay on the invoice and document how long and far it was driven, recommendations and serious safety issues. When they pick the car up we basically read the entire invoice to them and point out all recommendations, they sign and we hand them the keys. The whole process is on camera, I'm not sure that will have any benefit or not. We've not had any issues related to this type of issue - knock on wood. Sent from my SCH-I605 using Tapatalk

X2! I worked on a Durango recently that the customer had elsewhere, the other shop claimed they needed a entire engine harness to fix the issue, but only the O2 wiring had touched the exhaust. After repairing their gobbled up wiring repair I still couldn't get 12v to the heaters. After looking at the diagrams provided with the O2 sensor page I couldn't figure out why I didn't have power. After backing up and looking at the PDC diagrams I found a fuse that wasn't shown in the sensor wiring diagrams and the vehicle was missing the PDC cover. Moral of the story is sometimes you've got to do some digging in the diagrams to find the whole picture! Sent from my SCH-I605 using Tapatalk

We are not looking to be the cheapest, and we're definitely not the cheapest. We are a touch below the dealer for basic repairs and tires, otherwise only one shop in town is higher in pricing. The problem is my matrix would have me charging $90 for a conventional oil change (we sell oil by the quart which sticks it on the high end of the matrix), in turn each oil change the oil has to manually be re-priced or we don't charge labor and sell expensive oil. I was looking to install a menu board to increase sales on services customers may forget or not realize we offer. I could care less if we're cheaper but in the same respect I can't be charging $50.00 for a conventional oil change with 4 quarts, I'm not looking to overcharge but fairly charge. I'm also flirting with the idea of putting a charged inspection on the board as well. Again, the interest is not to be cheaper - it's to offer customers a menu and reduce manual pricing. I'm thinking $49.95 for a oil change up to 5qts (leaving us at 60% gpm) and charging an additional $5.00 per qt and something for more expensive filters. Diesel oil changes I might do $129.00 to $160.00. Haven't done the math there yet. Sent from my SCH-I605 using Tapatalk

How do you price your oil changes? I've been using my matrix for the filter and oil, and not charging labor which leaves us near the local menu prices. Thinking of using a menu which would eliminate some time required during the write up, and allow us to quote the price over the phone faster. Sent from my SCH-I605 using Tapatalk

Did your guys spend adequate time on a test drive verifying the repair? Unless you marked it up a few hours we typically consume most of the book time left in paperwork, verifying the repair and test drive. Sent from my SCH-I605 using Tapatalk

I've been very happy with my bendpak. I've actually seen many local shops switching to bendpak due to problems with rotary lifts. Sent from my SCH-I605 using Tapatalk

I show them repair pal and I'm typically in the middle. Then ask if he'd like me to charge book for installing light bulbs and doing his oil changes? Chances are he's just trying to see what he can get away with. We always give an estimate up front and contact the customer immediately if things appear to be going south. We explain that due to the corrosion or issues found additional time will be required and if they like we could show them the problem prior to making a call. Typically this reinforces that we're honest and won't be shaken by their complaints. We rarely hear anything else about it. If they come in and start out by saying things like "that's to high" or " how do you bill" my efforts with keeping the customer instantly stop. Just explain that we offer a service and warranty which is second to none, and politely explain that the price is the price. We also have a sign on the wall that disclaims that additional labor charges are possible and may be encountered and that they'll be advised prior to the additional charges. Sent from my SCH-I605 using Tapatalk

Didn't come off the wrong way at all. We're selling the top of the line parts from these sources and in some cases we only use dealer parts as well. My point is the local dealers here leave quite a bit to be desired, poor service employees have little or no training. Warranty claims are a real pain and they stock very few parts. Most of what we need is out of stock with 2 or 3 day wait times. We do have 2 good dealers one is a 1 hour drive and the other is in town. My point about them not supporting us is more in regards to getting the right parts and offering similar services as advance which delivers. Sent from my SCH-I605 using Tapatalk

In our area we have no choice but these suppliers. We've got worldpac, but the shipping would easily move us to the most expensive shop in regards to parts. I refuse to support dealers who won't support us so Scott if you don't mind me asking - what options do we have? Sent from my SCH-I605 using Tapatalk

Joe, the link just takes me to my Google accounts. May just be my phone. What methods are you using to track the comebacks and warranty repairs. Sent from my SCH-I605 using Tapatalk

Changed three Cardone gear boxes on one truck this week and 4 calipers on one vehicle that my advance CAM says are all Cardone products. The cam, driver and parts pro all say this is becoming an everyday thing. The gear boxes threads were trashed for the lines, actually smashed in, the others the pitman shafts was damaged. Calipers were sticking and externally looked remand but internally hadn't been touched. I almost feel as if some of these had already been returned and resold but I'm not positive of that. Considering we get half of our hourly rate and get treated less than fairly in the warranty process I think I'll be forced to go elsewhere. Sent from my SCH-I605 using Tapatalk

I'm using everything but the motoshop sms. We're having trouble moving from alldata to motologic. Everyone goes back to alldata and claims the don't like motologic. I think it's more they don't take the time to learn motologic. Motoskill has definitely improved....very much. I feel like the original asking price was a little steep but we've been using it and it's nice. It's doesn't cover the basic service writer training as well as I though it would but it's ok. Motorev is working, and I think the website and customer communication is great! I've liked everything about it. I will say, if your expecting the 5 to 1 guarantee and you work for car dealers or fleets that they account for those customers as "on program". So money that you would've earned anyway is accounted for as if they earned that business for you. The program seems very effective and we've been pleased! Www.landnperformance.com I know it needs some changes and improvements but I've not had time! Sent from my SCH-I605 using Tapatalk

What a nightmare. Looks like shop owner buddy is going to be looking for work soon. You hiring? Lol. That's a real mess. One of the key reasons we stepped out of performance and custom work, the customer has his idea of what it's worth and the shop has their idea of the worth of the job. Neither are ever close. The shop always wants more and the vehicle owner always thinks it should be a "couple hundred". Sent from my SCH-I605 using Tapatalk

Does your sms handle the figures or is it hand calculated from reports? Sent from my SCH-I605 using Tapatalk

That's exactly what I'm looking for! Let me know when you publish it lolWe're trying to write one up but it seems to be an ongoing process. Sent from my SCH-I605 using Tapatalk

I actually bought all the tools from a dodge dealership that was closing a while back. Found one in the boxes and we use it from time to time. My scan tool for some reason won't put the Honda tcs/abs in learn mode, so it gets used mostly for that. Sent from my SCH-I605 using Tapatalk

I had seen something about it. Not sure that it would stop me from purchasing autel. My only thought is that they better work fast on a solution of their own just in case. http://www.law360.com/articles/582278/ford-sues-car-equipment-co-for-hacking-copying-database Sent from my SCH-I605 using Tapatalk

I need a oil service that supplies tanks and equipment under 100 gallons per oil per month lol I need a oil company who doesn't want a 3 year contract. And one that check oil levels weekly/monthly. Until then I'll likely stay with quarts until we grow to a shop capable of 300 gallons of oil a month lol Sent from my SCH-I605 using Tapatalk

From what I'm being told it will officially launch early in the year or late december. It's being soft launched to shops without current sms systems. Those that have used it or seen it that I've talked to said it's work flow is the best they've seen but that's only compared to all data and mitchell. I'm really considering it but I'm not very excited about switching and trying to learn a new software. I also have concerns in regards to integrated part ordering as from what I've heard that may only be available for advance stores (this is only speculation from what I've been told) Sent from my SCH-I605 using Tapatalk

I've got one that's resembles the snail. He's got a great attitude and probably is willing to learn but cleaning the shop is his place. He'll do one thing a day! hope you get your guy situated. I feel it shows true character that you didn't count him out and send him packing. People sure do give up on one another much easier today. Sent from my SCH-I605 using Tapatalk

I Can't Be Late…: Sent from my SCH-I605 using Tapatalk

Mario, what vendor do you use? Sent from my SCH-I605 using Tapatalk

What are you guys using? Always sent tpms work elsewhere and just found out elsewhere (local tire store doesn't have a tpms tool either) Sent from my SCH-I605 using Tapatalk