Given all that, and the customer still wants us to do the work. Do it, with a verbal & written statement re what you suggested, or customer rufuse work, then get into a little detail. Protect yourself with photos, texts and emails too.
I heard this problem before, yelp is advertising reviews in an objective fasion in a bad light, which affects bus. I have a dozens of good filtered reviews 90+% great. But on the front page avaliable on the web on page one comes up the one bad review only.
There doesnt seem to be any easy way to rid it, anybody had any success at this?