I am opening my first shop in a few weeks and have been sifting through the seemingly endless list of management programs. Protractor, rowriter, mitchell, bay master, a few others. Mitchell seems like the most user friendly program. Although I could not get a very good demo of it do to the sales guys lack of knowledge of his own program. The social module of it seems like a great advertisement tool to propel the business. Someone please just tell me which program to pick! LOL.