CAautogroup
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Everything posted by CAautogroup
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Hello, How do most shops charge for wheel alignments? (vehicle size, work involved, toe adjustment only?) Sometimes adjusting the camber and caster involve extra labor and parts to be replaced. How would you approach a customer? Would you recommend doing a diagnostic first prior to a wheel alignment? Since a shaking steering wheel does not necessarily mean you have a problem with your alignment, more than likely a suspension component is worn out or needs to be replaced. How would you go about doing so? We have had quite a few customers insisting on a wheel alignment, when in fact it will not fix the problem they are experiencing. They come back complaining and insisting on a full refund. Thanks for your thoughts.
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I'd like other quick lubes opinion in regards to selling add on services with a basic oil change, since as well all know we rarely make a profit off just changing the oil and filter. We currently are doing well with selling cabin and engine air filters simply by taking it out and showing the customer so they themselves can "make the sale" by just looking at the condition its in. But how do you approach selling oil or chemical additives( engine stop leak, oil treatment, octane boosters)? Is it worth it to have in stock or will they just be another product collecting dust on the shelves? How would you price these items? And have you had any complaints from customers? What other add on services do other quick lube and oil change shops have in mind? Thanks for your thoughts.
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Anyone else an absentee owner here? If so, how do you handle employees and daily work when you are not present? Things seem to be the complete opposite when I am not at the shop- cars are not check throughly, no motivation to sell additional services, cell phones used, techs sit around and relax when not busy, messy work environment etc. Also, what do you do when the cash is short at the close of the day or when a tech renders service on a vehicle but does not charge for it- taking longer on the job than what we charge the customer? Any thoughts or opinions regarding this matter are greatly appreciated. Thanks, John
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Do You Charge A Shop Fee?
CAautogroup posted a topic in Auto Repair Shop Management Help? Start Here
How do other shop owners charge for shop supplies, hazardous or other waste removal fees? (The cost of rags, cleaners, clips, fasteners, degreasers, silicone, etc.) Do you have a flat rate or is it a percentage of the overall job, parts, or labor? I find that a lot of customers are outraged when they see on their receipt "Shop Fee / Miscellaneous." Is it best to avoid this and just markup the price of labor or parts to make up for it? Or to keep itemizing it out? We try our best to satisfy every customer, but these shop supplies were stocked in the shop for free. Thanks for your input. -
I'd like other shops opinion on how they handle pricing. Do you guys display your most common prices in the waiting room? We currently make estimates valid for 30 days, what are your thoughts? Do you give a discount if a customer sets up an appointment that way you know you have a job for the days work? Thanks
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Any thoughts on what to do when tools go missing at the shop? These are tools that I have personally purchased for our employees to use and service vehicles with, but recently I have noticed several tools are missing- pliers, screw drivers, oil filter wrenches, sockets, etc. Some of our techs might have possibly left them behind while servicing customers vehicles which is a liability on its own in case something were to happen or get stuck. In fact, we have had about two customers coming back to return them to us. Any opinions on how to handle this matter? Should I forward the cost to replace these tools among the employees equally? Thanks in advance. John
