Quantcast
Jump to content


What is your shop policy with extended warranty plans

mspecperformance

By mspecperformance
in Shop Warranty Programs

 Share

Recommended Posts

mspecperformance Mentor

mspecperformance

Posted
Posted

These F'ing things are the bane of my existence. They keep you on the phone forever, you have to wait for inspectors, they always want to short change you on repair costs and also deny claims. My biggest problem is the time. What kind of policies do you have against this. If it takes 45 minutes to clear an estimate over the phone thats 45 minutes of wasted time. Not including the time it takes for these guys to come out and inspect and then the follow up call.

  • Like 1
mspecperformance Mentor

mspecperformance

Posted
  • Author
Posted (edited)

There is a fine line between what we want and what will drive a customer away. Customers are already very tenative and have high anxiety when it comes to car repairs. The last thing I want to do is present them with an obstacle in using something they paid thousands of dollars for (aftermarket warranty). I just have to find a way to ease my pain whilst not putting myself out of the competition for a customer's dollars.

 

I feel that adding an administrative cost on their RO will drive a wedge in between the relationship since customers don't understand that it takes a ridiculously long time to get this process done compared to the 2 seconds it takes a customer to say yes for us to begin work.

Edited by mspecperformance
ATLAuto Rising Star

ATLAuto

Posted
Posted

Get a wireless headset for your shop phone, so you can do work and walk around the shop while waiting on hold.

 

I just got one, and our service manager has had one for a long time. Big time game changer to allow you to leave the counter and not miss phone calls too.

  • Like 1
mspecperformance Mentor

mspecperformance

Posted
  • Author
Posted

Also, I love extended warranties. That 45min on hold translates to free $$, since all the work will likely get approved.

 

 

never been my experience. our Margins and labor rate is too high for them to cover even the majority of the repairs. It becomes a big time cluster...

ATLAuto Rising Star

ATLAuto

Posted
Posted

Depends upon the warranty company and whether it is named coverage or not. We have one (Alpha Warranty) that wants to send you cheap parts they find on line. If a company sends out an adjuster remember they are looking for a reason to deny the claim. A good Warranty company like AUL or GE or Toyota does mean $$$$.

 

Yuck. Haven't seen that one yet, thank goodness.

 

We just had a Volvo in with extended warranty. Entire steering rack approved @ 60% margin. Called the customer, and he was ecstatic. Granted the job was $2300, and he paid $3000 for the warranty, so....

John Pearson Collaborator

John Pearson

Posted
Posted (edited)

Any time I have a warranty claim I have my customers price then inflate the labor time and parts prices and bid it that way, sometimes it works, sometimes they cut you down a little but I have never had a job that pays less then the customer would.

 

Being in Alaska helps also they dont really send anyone out.

Edited by John Pearson
alfredauto Experienced

alfredauto

Posted
Posted

Some are impossible where the "technician" on the phone questions everything. Others just fax a cc# and thats it. Our labor rate is below the national average so it usually goes Smooth.

mmotley Proficient

mmotley

Posted
Posted

We've had good luck with warranty companies so far... Seems they either agree to pay everything or deny everything. We've only had one that wanted to send their own parts and we let the customer make the call on what they wanted to do. Sure we missed out on parts profit, but we padded the labor and got paid for it.

alfredauto Experienced

alfredauto

Posted
Posted

We had a warranty the other day I was studying, the customer paid some dealer $2100 for the diamond plan. "Maximum lifetime payment not to exceed $1500" was in the fine print. These should be illegal.

Andre R Enthusiast

Andre R

Posted
Posted

Our labor rate is 15.00 more per hour for warranty companies. We also absolutly refuse them supplying the parts. We inform our customers from the start that yes we will deal with their warranty company and wait to get paid from them but they usually wont cover the complete repair and they,the customerare responsible for the balance. We've never had a problem, my buisness , my rules. If the warranty company refuses we call the customer and inform them,some we lose and others have us fix it and fight the warranty company on their own.

mspecperformance Mentor

mspecperformance

Posted
  • Author
Posted

Our labor rate is 15.00 more per hour for warranty companies. We also absolutly refuse them supplying the parts. We inform our customers from the start that yes we will deal with their warranty company and wait to get paid from them but they usually wont cover the complete repair and they,the customerare responsible for the balance. We've never had a problem, my buisness , my rules. If the warranty company refuses we call the customer and inform them,some we lose and others have us fix it and fight the warranty company on their own.

 

 

ive had some warranty companies contact the owner after receiving our estimate which can cause problems with the process.

  • 2 weeks later...
Bob K Enthusiast

Bob K

Posted
Posted

Does anyone charge an administrative fee to the customer of say 25 to 35 dollars to cover the time lost dealing with the warranty companies? I was at a local new car dealer service counter recently and they had a laminated statement on their counter saying that they did.

  • Like 1
KMS Collaborator

KMS

Posted
Posted

I feel the same way. It's not my warranty, so I will charge my normal price. The warranty either covers it or not, and the customer will pay any differences. If the customer has any issues they can take it up with the warranty company personally. I will not allow them to send me any parts. It's my way or the highway!

  • Like 1
  • 1 month later...
mspecperformance Mentor

mspecperformance

Posted
  • Author
Posted

These extended warranties are the absolutely worst! Every chance I get I bad mouth them to any person who has one or wants to buy one. After the frustration my customers go through they always end up telling me how right I was.

GermanCArDEpot.com Explorer

GermanCArDEpot.com

Posted
Posted

Keep the warrantee work coming .They take time and you have to learn how to negotiate. Its a give and take.

 

We only accept warrantees that we have copies of the exact policy.

 

If you are a very small shop i can see how it could affect your workflow.

 

I have a policy no inspections till after 1pm .This way the waiters don't get pushed aside and the tech can explain the failure as per the exact contract.

  • Like 1
mspecperformance Mentor

mspecperformance

Posted
  • Author
Posted

Keep the warrantee work coming .They take time and you have to learn how to negotiate. Its a give and take.

 

We only accept warrantees that we have copies of the exact policy.

 

If you are a very small shop i can see how it could affect your workflow.

 

I have a policy no inspections till after 1pm .This way the waiters don't get pushed aside and the tech can explain the failure as per the exact contract.

 

 

How do you deal with the limited amount of money they pay out as well as the non covered items? It is a huge waste of time and customers don't ever have a good feeling about coming out of pocket for repairs but if a warranty company will not cover the full labor rate, full cost of parts, and cover all the items on a repair order then it lands on the owner. I have a $4300 job on an 2009 4.8 X5 for oil leaks from gaskets, a leaky water pump, some other stuff and the warranty ended up covering the water pump for a grand total of $301 after the deductible. Tell me how this customer benefited from forking over thousands of dollars to this company for "coverage" and "peace of mind"

KMS Collaborator

KMS

Posted
Posted

 

 

How do you deal with the limited amount of money they pay out as well as the non covered items? It is a huge waste of time and customers don't ever have a good feeling about coming out of pocket for repairs but if a warranty company will not cover the full labor rate, full cost of parts, and cover all the items on a repair order then it lands on the owner. I have a $4300 job on an 2009 4.8 X5 for oil leaks from gaskets, a leaky water pump, some other stuff and the warranty ended up covering the water pump for a grand total of $301 after the deductible. Tell me how this customer benefited from forking over thousands of dollars to this company for "coverage" and "peace of mind"

 

When a customer asks about an extended warranty I always tell them to only purchase one if they can get seals / gaskets, and high-tech coverage. If they already have a warranty and don't have these coverages it was definitely a waste of their money. These days if these things are covered the customer almost always covers what they paid out for the warranty. Some warranty companies are better than others. We always quote out factory parts and up our labor with them, and sometimes we still have to charge the customer the difference. We explain this to the customer before we even work on their vehicle, and most of the time, they are completely understanding.

GermanCArDEpot.com Explorer

GermanCArDEpot.com

Posted
Posted

Understanding the warranties is a art that took me 25 years.I am a prefered repair center for 3 companies.

 

We promote warranties that Neal from the American Automobile Association AAA sells.

 

Maxcare, Fidelity, and a few others are policies that are great. Exclusionary policies are the ones we hunt for.

Shopcat Community Regular

Shopcat

Posted
Posted

I say its a case by case situation. Keep a list of the warranty companies that are exhausting, like the example mspecperformance and xrac mentioned in this posts and refuse to deal with them going forward. However there are some good ones too that are reasonable and approve the needed work. This might be a good place to exchange experiences about aftermarket warranty companies as well as their names. After all the idea here is the collective mind and experiences we all have so its mutually beneficial.

FROGFINDER Rising Star

FROGFINDER

Posted
Posted

Add an "administrative cost" line to the estimate. When they tell me they will only pay $xx.xx then I tell them I will get in touch with the client for the balance. Parts cost the same. Some will fight it, the good ones will pay it. At any rate anything the warranty company don't pay the client must.

Ditto

FROGFINDER Rising Star

FROGFINDER

Posted
Posted

 

 

How do you deal with the limited amount of money they pay out as well as the non covered items? It is a huge waste of time and customers don't ever have a good feeling about coming out of pocket for repairs but if a warranty company will not cover the full labor rate, full cost of parts, and cover all the items on a repair order then it lands on the owner. I have a $4300 job on an 2009 4.8 X5 for oil leaks from gaskets, a leaky water pump, some other stuff and the warranty ended up covering the water pump for a grand total of $301 after the deductible. Tell me how this customer benefited from forking over thousands of dollars to this company for "coverage" and "peace of mind"

They don't benefit. What gets me is when/if the vehicle goes to the dealer and they do the job with no out of pocket to the customer just to make us look bad.

  • Like 1
mspecperformance Mentor

mspecperformance

Posted
  • Author
Posted

They don't benefit. What gets me is when/if the vehicle goes to the dealer and they do the job with no out of pocket to the customer just to make us look bad.

 

 

I agree. I don't know how they manage to squeeze this out of those extended warranty companies

KMS Collaborator

KMS

Posted
Posted

 

 

I agree. I don't know how they manage to squeeze this out of those extended warranty companies

 

From personal experience, I have dealt with extended warranties through the dealer and independent. It works the same way. If the dealer sold the customer the warranty, they do cover it completely most of the time. If it was a warranty they purchased elsewhere, the customer would pay the difference in price.

Marksas Enthusiast

Marksas

Posted
Posted

Since I also own a collision repair shop we are used to dealing with good carriers and bad carriers. We are upfront with the customer about the potential that the carrier may not pay for certain items and/or procedures that we require to properly provide them with our warranty. We inform them of what the additional cost will be over and above what the carrier will pay and they get to decide what they want to do. We tell them we will be happy to call for approvals but understand that some are good about returning calls and have reasonable response times, some do not. We will do everything possible to get your claim approved but they have the final say. We don't argue with them, we present facts. We also charge $15 per hour more for warranty company work. If we don't get reasonable response times, we just inform the customer.

We didn't pick the warranty company and will do everything within reason not to alienate the customer. In most cases the customer pays the difference.

Mario Collaborator

Mario

Posted
Posted

CARS is a pain in the neck. $60/cap on labor and they price their parts online. If you tell them local is higher they offer to send you the vehicle. They also don't pay diag on most plans.

AJFA Contributor

AJFA

Posted
Posted

Yes, I tell the customer I will charge an admin fee depending on how long the phone time is, usually $25.00, I document all phone times. When they say the dealer doesn't charge I tell the customer that's because they made 50% profit on you selling the warranty. I never have them send parts, even if I have to lower the price a little. The goal is to keep the customer coming to us, of course if you don't accept x warranty's they will go elsewhere.

There are warranty plans that I have charged higher parts & labor than you would for a customer pay job, you might as well start out high priced when you call them and play their game.

I had this Audi here that needed an alternator and I called the x warranty company and the guy on the other end goes "holy cow", I say what's wrong, he says they may have to buy this car back, he said they have spent over $10000.00 on it in claims!! It was an A8. They agreed to replace the alternator, seems like it was over $1000.00.

Dave

FROGFINDER Rising Star

FROGFINDER

Posted
Posted

Many of the extended warranties want to send the parts or they allow the price that they say would pay for it from their source. A general example might be like a vw compressor with clutch that lists from dealer at $895.00 but they will allow $299.00 if we source it. I inform all parties that if they sent the part and it is a bad part someone will be paying me for r&r.

GermanCArDEpot.com Explorer

GermanCArDEpot.com

Posted
Posted

Wow this subject has a lot of interesting answers. Be careful of GWC they have a $75 cap per hr and want to send crappy parts. INDS - INTERSTATE used to be good but now they send used parts and want to pay cost on dealer parts or send them. Its ok i will take the labor . I love when the parts fail and they pay us 2-3 times over the course of the policy.

  • 2 weeks later...
GENUINE Enthusiast

GENUINE

Posted
Posted

I have found them to be headaches for the most part. They have an established labor rate that they "will pay" and most also want to only pay you what "they show parts COST THEM" if they were to buy them. Essentially acting like a customer wanting to bring their own parts AND give them a reduced labor because they're letting you do the work! And then....spend 30 minutes on the phone interrogation. IF I take one in, and it's usually only in rare instances, But I have always explained to the customer that I won't compromise the quality of work I do for them just because the warranty company wants it done as cheaply as possible, so I will perform the repair as I would otherwise and unfortunately THEY will have to pay not only the deductable but the difference that the warranty co wont pay. Usually they understand and end up upset with the warranty co and not me.

GENUINE Enthusiast

GENUINE

Posted
Posted

Oh, I loved this one. We did one for an A/c compressor fail in the past. After the back and forth on the phone, I was told that "the policy covers freon, but not the evac and recharge service"!! Seriously! Try and explain that one to the customer!

  • Like 1
GermanCArDEpot.com Explorer

GermanCArDEpot.com

Posted
Posted

Wow real warrantee IE: service contracts companies pay us just fine and pay msrp. Learn how to find the customers with real policies. We are located near a few Carmax stores maxcare pays ok .The new car dealers ie VW AUDI BMW MB sell great exclusionary policies.

125 per hr and msrp. whats the problem with that.

Please send me all your extended warranty work i will take it.

 

Our customers with stated policies don't have a big problem paying the difference in cost between the crappy payments and the real cost.

 

 

 

  • Like 1

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Available Subscriptions

    See all Subscription Plans

  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

  • Similar Topics

    • carmcapriotto
      Making Great First Impressions [E137] - The Auto Repair Marketing Podcast
      By carmcapriotto
      Thank you to our friends at RepairPal for providing you this episode. RepairPal’s Certified
      Network of shops are trusted by millions of customers each month. Learn more at
      RepairPal.com/shops
      Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com
      Are your customers getting the right first impression of your shop? In this episode, Brian and Kim Walker explore how to make every touchpoint count, from your website and Google Business Profile to your waiting area and phone calls.
      With personal stories and practical tips, they’ll guide you through the customer journey, sharing ways to improve everything from cleanliness to communication. You’ll even hear about Kim’s checklist for first impressions and why small details—like a fresh-smelling lobby or updated photos—make a big impact.
      Get ready to see your shop through fresh eyes and take steps to leave a lasting impression. Tune in now!
      Thank you to our friends at RepairPal for providing you this episode. RepairPal will help you
      grow your auto business and you can learn more at RepairPal.com/shops. 
      Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com
      Lagniappe (Books, Links, Other Podcasts, etc)
      https://www.autoops.com/ - Online Scheduling for Auto Shops
      https://shopmarketingpros.com/ep-131-branding-your-shop-as-a-concierge-auto-repair-shop/ - Branding Your Shop As A Concierge Auto Repair Shop
      https://shopmarketingpros.com/ep-108-part-4-a-service-advisors-take-on-customer-retention-with-michael-doherty/ - Part 4 – A Service Advisor’s Take on Customer Retention with Michael Doherty
      https://remarkable.com/ - Remarkable notebook
      Show Notes with Time Stamps
      Introduction to the Podcast (00:00:01)  The podcast episode begins with an introduction to the Auto Repair Marketing Podcast.   Welcome and Topic Introduction (00:00:10)  Brian Walker welcomes listeners and introduces the topic of making great first impressions in auto repair.  Secret Shopper Concept (00:01:03)  Kim discusses the idea of offering secret shopper services to evaluate first impressions in auto repair shops.   Frog in Boiling Water Analogy (00:01:20)  Brian uses an analogy about a frog in boiling water to illustrate how business owners can overlook issues.   Personal Experience with Shop Cleanliness (00:02:26)  Kim shares a personal story about noticing cleanliness issues in her shop after sitting on the floor.   Origin of the Episode's Topic (00:03:13)  Kim explains that the episode's topic originated from a class she taught about hosting events in auto repair shops.   Creating a First Impression Checklist (00:04:08)  Kim mentions her intention to create a first impression checklist based on customer journey insights.   Importance of Online Presence (00:04:51)  Discussion shifts to how potential customers first experience a business online, including websites and Google profiles.   The Grunt Test (00:06:39)  Brian explains the "grunt test," where a stranger should easily understand what a website is about.   Evaluating Website Impressions (00:08:04)  Kim emphasizes the importance of assessing what feelings a website evokes in potential clients.   Social Media's Role in First Impressions (00:10:12)  The conversation covers how social media contributes to first impressions and customer perceptions.   Content Strategy and Audience Alignment (00:12:08)  Brian shares a client's unconventional marketing strategy and the importance of aligning content with audience expectations.   Google Business Profile Importance (00:12:59)  Kim highlights the significance of maintaining an accurate and complete Google Business Profile for attracting customers.   Customer Experience in a Hurry (00:14:01)  Kim discusses how potential customers often search for auto repair services quickly, emphasizing the need for accurate information. Improving Waiting Area Appearance (00:15:02)  Discusses the importance of updating photos of the waiting area to enhance customer impressions. The Importance of Phone Etiquette (00:15:38)  Emphasizes listening to phone calls to ensure service advisors are friendly and professional. First Impressions Over the Phone (00:16:38)  Highlights how the tone and manner of answering calls can significantly impact first impressions. Customer Experience During Calls (00:17:18)  Explores the importance of a welcoming greeting and attentive service during phone interactions. Listening to Recorded Calls (00:19:22)  Encourages shop owners to review recorded calls to improve customer service quality. Customer Experience in Shops (00:21:36)  Discusses a personal anecdote about poor customer service and its impact on first impressions. Evaluating Online Scheduling Experience (00:24:26)  Stresses the importance of user-friendly online scheduling systems for customer satisfaction. Drive-By Assessment of Shop Appearance (00:26:23)  Encourages shop owners to evaluate their business from a customer's perspective for first impressions. Parking Lot and Vehicle Presentation (00:27:27)  Discusses the significance of a tidy parking lot and appropriate vehicles for attracting customers. Signage and Branding Consistency (00:29:03)  Highlights the importance of maintaining updated and clear signage to reflect the brand accurately. The Story of the Old Shop (00:29:52)  Brian shares a humorous anecdote about visiting an old shop and its rundown appearance. The Importance of Cleanliness (00:30:46)  Discussion about how exterior cleanliness impacts first impressions in auto repair shops. Creating a Welcoming Atmosphere (00:31:27)  Kim emphasizes the significance of the waiting area’s atmosphere and sensory experiences for customers. Sensory Experiences Matter (00:31:47)  Exploration of how smell and touch affect customers' perceptions in an auto repair shop. Comparing Experiences (00:34:29)  Kim discusses how customers compare their experiences to other businesses like Chick-fil-A. Details Matter (00:35:28)  Highlighting the importance of small details in creating a positive customer experience. Creating a Family-Friendly Environment (00:36:55)  Discussion on accommodating families and making kids feel welcome in the shop. Comfort in the Waiting Area (00:38:39)  Brian stresses the need for comfortable seating and a welcoming environment for customers. Responsibility for Cleanliness (00:39:23)  Discussion on who is responsible for maintaining cleanliness in the shop. Bathroom Cleanliness (00:40:20)  A personal story about the poor state of a customer-facing bathroom and its impact. Thoughtful Amenities (00:41:24)  Kim talks about providing thoughtful amenities for female customers in the bathroom. Impression of Cleanliness (00:43:19)  Discussion on the importance of maintaining high standards of cleanliness in customer-facing areas. Shop Area Cleanliness (00:44:11)  Importance of maintaining a bright, clean, and organized shop environment for clients and staff. Efficient Shop Layout (00:45:02)  Discusses the necessity of an efficient layout to enhance workflow and client experience. Client Interaction (00:46:05)  Emphasizes tailoring conversations with clients based on their vehicle ownership goals. Permission for Inspections (00:47:58)  Importance of asking for permission to perform inspections to enhance client trust and experience. Client Follow-Up (00:48:59)  Discusses the significance of following up with clients post-service to ensure satisfaction. Team Appearance (00:49:48)  Highlights how professional attire of staff can impact first impressions on clients. Importance of First Impressions (00:50:45)  Stresses that consistent positive impressions lead to long-term client relationships and referrals. Final Thoughts and Checklist (00:50:46)  Introduction of a PDF checklist for staff to enhance awareness of shop cleanliness and organization.
      How To Get In Touch
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected]
      Click to go to the Podcast on Remarkable Results Radio
    • nptrb
      Maximize Your Tax Deductions With These Common Write-Offs
      By nptrb

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • carmcapriotto
      Real Mechanic Reacts: Google's Top Auto Repair Questions [E170] - Diagnosing the Aftermarket A to Z
      By carmcapriotto
      Thanks to our Partner, NAPA Autotech
      Matt Fanslow, an ASE certified Master Automotive Technician, reviews a YouTube video reacting to Google's top questions about car problems. Matt provides his expert insights and clarifications on topics ranging from car batteries, vibrations, and parasitic drains to more complex issues involving EVAP systems and the importance of proper diagnostics. Additionally, he offers commentary on the importance of ongoing training for technicians, skill gaps in the industry, and the economics behind charging for diagnostic work. Matt combines humor and professional knowledge to educate viewers on both basic and advanced automotive questions.
      Watch Full Video Episode
      Show Notes with Timestamps
      React Video (00:00:00) Google's Top Questions (00:01:20) Why Does My Car Battery Keep Dying? (00:01:26) Vibration When Stopping (00:03:10) Why Does My Car Shake When I Drive? (00:04:57) Squeaking When Turning (00:08:32) Shaking When Accelerating (00:10:09) Bad Smell from AC (00:11:44) Shaking When Braking (00:14:52) Gas Leaks and Evaporative Emission Systems (00:15:38) Importance of Oil in Engines (00:17:59) Napa Auto Tech Training Programs (00:20:49) Causes of Car Overheating (00:22:04) Why Cars Need Gas (00:23:39) Reasons for Cars Burning Oil (00:24:01) Backfiring and Misfires in Cars (00:26:05) Expiration of Car Seats (00:27:14) Mechanics' Pricing and Value (00:28:20) Why Mechanics Wear Gloves (00:30:42) Mechanics and Chemicals (00:31:44) Mechanics' Pay (00:31:59) Skill Levels in Auto Repair (00:32:06) Wage Misconceptions (00:33:29) Honesty in the Trade (00:35:09) Uniforms and Image (00:36:39) Charging for Diagnostics (00:39:44) Comparing Auto Repair to Other Professions (00:42:12) What Mechanics Do (00:43:36) Hourly Rates and Costs (00:45:58) How do mechanics get paid? (00:47:26) Flat rate pay explained (00:47:37) Charging for diagnostics (00:52:36) The demand for mechanics (00:54:41) Passion for automotive work (00:57:00) Certifications and training (00:59:04) Handling car emergencies (01:00:39) Dealing with car recalls (01:01:29) What to do if a car is stolen (01:02:03) Carbon Monoxide Concerns (01:03:13) What to Do If Your Car Is Hit While Parked (01:04:24) Insurance Company Guidance (01:04:40) Reacting to Answers and Feedback (01:05:07)
      Thanks to our Partner, NAPA Autotech
      NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.
      Contact Information
      Email Matt: [email protected] Diagnosing the Aftermarket A - Z YouTube Channel
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • carmcapriotto
      Preparing for March's Marketing [E136] - The Auto Repair Marketing Podcast
      By carmcapriotto
      Ready to plan ahead and make your March marketing a success? Join Brian Walker and Caroline Legrand as they share creative, actionable ideas to help your auto repair shop stand out this spring. With Women’s History Month, spring maintenance season, and pre-trip inspections for spring break on the horizon, this episode is packed with strategies to prepare your shop for a busy March.
      Discover how to leverage upcoming opportunities like St. Patrick’s Day, tax refund season, and National Days such as 'Check Your Batteries Day' and 'Chocolate Chip Cookie Week.' Whether you’re gearing up for alignments after pothole season, celebrating your team, or engaging your community, this episode is full of tips to help you plan your marketing with confidence.
      Tune in now to get ahead of the game and make March your shop’s most successful month yet!
      Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shops. 
      Are you ready to convert clients to members? App Fueled specializes in creating custom apps tailored specifically for professional auto repair businesses. Visit Appfueled.com   to get started today. Keep your shop top of mind on the mobile device they love.
      Lagniappe (Books, Links, Other Podcasts, etc)
      https://shopmarketingpros.com/ep-129-preparing-for-februarys-marketing/ https://www.daysoftheyear.com   
      https://www.nationaldaycalendar.com/ 
      https://automotivetrainingevents.com/event/vision/ - VISION Hi-Tech Training & Expo 


      Show Notes with Timestamps


      How To Get In Touch
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected] 
      Click to go to the Podcast on Remarkable Results Radio
    • Changing The Industry
      Episode 200 - Balancing Customer Service & Profitability in Auto Repair With Rick White & Mike Himes
      By Changing The Industry
      Episode 200 - Balancing Customer Service & Profitability in Auto Repair With Rick White & Mike Himes


  •
    Joe Marconi

    Money Isn’t The Motivator We Think It Is

    By Joe Marconi, in Automotive Management,

    0 comments 523 views
    Joe Marconi

    Isn’t It Time We Rethink What a Master Level Technician Is?

    By Joe Marconi, in Automotive Industry,

    1 comment 771 views
    Joe Marconi

    Five Proven Tips to Improve Your Bottom Line

    By Joe Marconi, in Selling Automotive Repair,

    0 comments 722 views

  • Our Sponsors



Main Sections

More Sections

Discussion Forums

×
×
  • Create New...