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ncsvoboda7
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ncautoshop Proficient

ncautoshop

Posted
Posted

Google calender is what we use and we love it! We also use motorev (driverside) which contacts the customer with reminders which is nice as well!

 

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ncautoshop Proficient

ncautoshop

Posted
Posted

How much does motorev cost?

I have the website and whole package which equates to $300.00 a month. I'm not sure on individual pieces. I know alldata manage offers scheduling but it's lacking compared to Google calendar in my opinion.

 

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mspecperformance Mentor

mspecperformance

Posted
Posted

I've wrestled with what to do with the scheduling side of things. I learned the intricacy of loading up the schedule through a course I took through RLO Training (GREAT COURSE!) however with my shop management software (Mitchell1) and their rather archaic scheduler I can't do this within one program. The other problem is if I add carry over work from one to the next onto the scheduler in mitchell, my bolt on messenger program that sends out appointment reminders picks it up as a new appointment and will send them a text reminder... but the car is in the shop already!

 

I may toy around with the use of google calendar but I don't know if I have the time to do double entry work since I will have to add at least some details to the google calendar and that will eat of time I already don't have.

mikerisich Community Regular

mikerisich

Posted
Posted

What software are you guys using for scheduling repairs in your shop and how much does it cost?

 

Hello,

 

An option for scheduling appointments is BOLT ON TECHNOLOGY's Lube Sticker Pro software. The module fully integrates with leading shop management systems, including Mitchell1, NAPA TRACS, R.O. Writer and Tasco. The software predicts, based on driving history, when a customer should return for various services, including LOF, tire rotations, coolant flushes, etc. The monthly subscription fee for Lube Sticker, by itself, is $29.99 per month. When bundled with complementary software tools Message Manager (text message reminders) and Report Pro (customizes invoices with more than 100 features; and compiles various reports), Pro Pack costs $99.99 per month.

 

Please let me know if you have any additional questions, or feel free to call us at 610-400-1019. You can read more about Pro Pack here: http://www.autoshopowner.com/blog/7/entry-90-pro-pack-updates-offer-more-customization/

  • Like 1
mikerisich Community Regular

mikerisich

Posted
Posted

Mike, when lube sticker pro creates a future appointment is there a way to differentiate what text to include or do all of the appointments say "Automated Oil Change"

 

Hi M-Spec,

 

The recommendation text from Lube Sticker Pro is editable, but there is only one template for the text message reminder. Does that help?

mspecperformance Mentor

mspecperformance

Posted
Posted

 

Hi M-Spec,

 

The recommendation text from Lube Sticker Pro is editable, but there is only one template for the text message reminder. Does that help?

 

 

so the only way is to go to the appt and edit it manually correct? I just wanted to know if there was some other sort of automation to edit for the right text.

ncsvoboda7 Enthusiast

ncsvoboda7

Posted
  • Author
Posted

I found out that mitchell 1 has a software called management SE that can be bundled with shopkey together for about $229/month that does more on the management side like scheduling etc.

 

I guess I'm more interested in what u guys use for scheduling your workflow and keeping track of where each ro is at during the process??

mikerisich Community Regular

mikerisich

Posted
Posted

 

 

so the only way is to go to the appt and edit it manually correct? I just wanted to know if there was some other sort of automation to edit for the right text.

 

Hi M-Spec,

 

It might be easier if you reach out to our support team for assistance. The easiest way may be online support. You can connect from here: http://boltontechnology.com/support-team/

marista Explorer

marista

Posted
Posted

Smotgo - it's free. You can use free/trial log in to check it out. smotgo.com - I just had to recently use google calendar bc my other half just likes to argue for the sake of it and insists on using google (so i keep two schedules) he uses it for personal stuff too so it helps he see whats going on across the board.

John Pearson Collaborator

John Pearson

Posted
Posted

Did u just use a local developer or an online website developer???

I used a local guy. I am a big fan of using someone that I can see face to face and we can work though things together. And I also didnt want to cookie cutter design.

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    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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