What format do you use for shop procedures in your employee handbook?

[mspecperformance]

I was wondering if any of the fine folks of autoshopowner might be willing to share their format for written procedures in their employee handbook?

 

We are putting ours together and would like to nail down a consistent format to use.

 

 

 

[mspecperformance]

anyone

[b1qwkbird]

Ours is a simple bullet point type list tracking procedure from the time the customer first calls to make an appointment until the car is delivered all the way to follow up. It bounces back and forth from the advisor to the tech as necessary. I can pm you an actual copy Monday if you would like

[GeeZ]

In a previous life, I used the template by Jian for general employee policies and added ones that was particular to my industry (health care). Works well. My problem has been policies pertinent to this industry. I have been just writing them as I see problems. Don't get caught up in the format. Just put it on paper and make sure everyone signs a copy and they get a copy. The hardest problem is sticking with the policy and not make a bunch of exceptions.

 

http://www.jian.com/

[cdhowell]

Ours is a simple bullet point type list tracking procedure from the time the customer first calls to make an appointment until the car is delivered all the way to follow up. It bounces back and forth from the advisor to the tech as necessary. I can pm you an actual copy Monday if you would like

In the same boat. I would be glad to receieve a copy.