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Posted

Ok guys, I just need to vent . Had a customer come in Monday with a Suburban needing a state inspection. Turns out, he has no brake lights and so he leaves it to have us look at it. Later on that day, my tech does the nessasary testing and so forth and determines he needs a multi-function switch. My SA makes a quote and calls his house and talks with his wife and gives her the quote. She says she will relay the info to her husband and get back to us. By now, it's close to closing time, so I'm not expecting to hear back from him today. I leave the shop and stop at a local national-chain parts store to pick- up some hose we will be needing first thing in the morning. Now this store is one we never have dealt with much over the years for various reasons, but their outside sales rep has been coming by a lot over the past several months trying to drum up business. So I've been warming up to them and "testing the waters" so to speak. I get out of my truck and run into, you guessed it, the owner of the Suburban! He tells me that he just can't afford the price we quoted him and he felt it was just to much. I talked to him about how we used only quality parts and insure trouble free operation and such, trying to build some value, but he keeps insisting that he feels it is too much. I told him I understand how he felt and if he refused the repairs, all he owed was a testing fee. Then he asks if he supplied the part, how much would I charge him to install it. I told him what the labor would be and that there would be no warranty. He agreed and handed me a new switch from said national-chain parts store and said to call him when it was ready. Then he said, " I know your in business and such, but your price for the switch is just too much. It only cost $162.00! " This is the part that ticks me off. My cost from the same part store is $184.90. That's right, they sold it to a guy off the street for less than I could get it for. I'm sorry, but if you want more of my business, this is not the way to do it. I'm cooling off some before I say anything. Should I take it up with the store manager, the sales rep, or call the owner of the company? :angry:

  • Like 1
Posted

Be wary of customers, they are not known for always telling the truth lol. I've given my parts store a earful in the past, and then without asking the manager looks up the transaction and it turns out the customer wasn't being truthful.

 

Sent from my SCH-I605 using Tapatalk

 

 

Posted

Ok guys, I just need to vent . Had a customer come in Monday with a Suburban needing a state inspection. Turns out, he has no brake lights and so he leaves it to have us look at it. Later on that day, my tech does the nessasary testing and so forth and determines he needs a multi-function switch. My SA makes a quote and calls his house and talks with his wife and gives her the quote. She says she will relay the info to her husband and get back to us. By now, it's close to closing time, so I'm not expecting to hear back from him today. I leave the shop and stop at a local national-chain parts store to pick- up some hose we will be needing first thing in the morning. Now this store is one we never have dealt with much over the years for various reasons, but their outside sales rep has been coming by a lot over the past several months trying to drum up business. So I've been warming up to them and "testing the waters" so to speak. I get out of my truck and run into, you guessed it, the owner of the Suburban! He tells me that he just can't afford the price we quoted him and he felt it was just to much. I talked to him about how we used only quality parts and insure trouble free operation and such, trying to build some value, but he keeps insisting that he feels it is too much. I told him I understand how he felt and if he refused the repairs, all he owed was a testing fee. Then he asks if he supplied the part, how much would I charge him to install it. I told him what the labor would be and that there would be no warranty. He agreed and handed me a new switch from said national-chain parts store and said to call him when it was ready. Then he said, " I know your in business and such, but your price for the switch is just too much. It only cost $162.00! " This is the part that ticks me off. My cost from the same part store is $184.90. That's right, they sold it to a guy off the street for less than I could get it for. I'm sorry, but if you want more of my business, this is not the way to do it. I'm cooling off some before I say anything. Should I take it up with the store manager, the sales rep, or call the owner of the company? :angry:

 

 

Sorry to hear this! Biggest reason I have a problem with parts suppliers that also sell to the public. It is a losing battle if you are marking up your parts then your customer see you walk into the same parts stores. I never do business with the Advanced Autos, Pep Boys, Auto Zone type. Hate to say this but they really are the enemy. They bring the industry down and makes life harder for guys like us.

 

Now in terms of this customer its your call if you want to use his supplied parts. I have let customers go when they don't want to play by my rules. My rules are that we provide a service which includes parts AND labor. We provide warranty and stand behind everything. The way I look at it even if you servicing 3000+ cars a year that is such a small percentage of the market. That being said there are plenty of good customers that will pay your price, follow your rules and be happy with the quality of service they are getting.

  • Like 3
Posted

Some customers are not your customers!

 

Just another story in the #shoplife that loosely pertains to this topic.

 

Had a guy call up today 2006 530XI. Wanted to bring the car in today for a battery. Gave him some possible times to bring the car in but got right down to why he thought he needed the battery. "I brought the car to the dealer a few months ago and they had told me I needed a battery" FIRST RED FLAG! "Also I have been having to jump start my car with a booster pack for a while but now thats not even working" SECOND RED FLAG! Anyway I schedule the guy in. He ends up canceling the first appt and reschedules for later on in the day. Customer drops the car off for a few and leaves. Before he left I told him I would take a look into his battery situation a bit further because the electrical and charging sys on newer model BMWs are very sensitive to voltage. Turns out as expected that he really needed a new alternator (leaking diodes), IBS cable and a new battery. Gave the guy some options on what we could do for him today which was either an IBS + AGM battery or IBS + Lead acid battery. Both options were north of $600. His response was "wow thats expensive, about the same price as the dealer" and finally "I think I am going to decline both" BIG SURPRISE! At that point I said, "ok sure no problem we can have your vehicle back together for you in 10 minutes. We normally charge a diagnostic fee however we are going to waive that for you today." He came 15 minutes later thanked me and left. Before he left he had mentioned he had called a few weeks ago and got an approx price of $300-400 for a battery. Yep a phone shopper and the worst kind. My fault for giving out prices over the phone.

 

GOOD RIDDANCE! Customers like that have no respect for themselves and the vehicles they drive. He was jump starting the car with a booster pack for months and he expected to get away with a $200 battery. GTFO. These types of people are a danger to themselves and you are better off wishing them well and sending them down the road. I didn't even bother charging him and its the best money I never made. Who knows what kind of vindictive nonsense would have came out of that if I would have charged him a charging sys diag. Wouldn't have been worth it. Instead I threw a smile on my face, shook his hand and sent him down the river.

 

 

Point of the story is there are plenty of people out there that will appreciate you and your service. Those are the customers to give your attention to. Send the yo-yos away.

 

Of course there are people out there that have to decline work due to economical situations. Totally understandable and i have bent over backwards for a lot of my customers. The problem with bending your own rules is what if that person comes into a better job and their financial situation changes? Do you think they will magically start paying you for your parts and not bring their own? Hell no. They got away with it the first time so that is now their expectation.

 

Anyway that is my rant on crappy customers which wasn't really the main point of your thread but I hope to have entertained some of you guys with that story.

  • Like 3
Posted

xrac, red flags all over the place. I know the battery swap is a rather expensive endeavor on a newer BMW but seriously what do these people think they are going to do? Change the game? It is how the vehicle was designed and it is the ONLY proper way to repair. Dealer told them first. Then I told them. Probably off to auto zone to get whatever they can get and throw it in there unregistered and bound to fail again.

Posted

Mspec, we do little European work for that very reason. People buy these cars at a bargin at a local used car lot and then don't understand why a repair costs more than it did on their mom's ford Taurus. Part of the problem, at least in a rural area like mine, is that almost everyone has a brother, father, uncle, cousin, or some other relative who works on cars and knows more about it than you do! These are usually the same people who don't want to pay a testing fee for their check engine light because "autozone told me it was an oxygen sensor" .

  • Like 3
Posted

Great forum! We have had encountered this in the past as well. Customer came in for a quote on plugs for an Expedition. Quoted her a total amount. The first word out of her mouth was "Wow!" I immediately thought to myself, heres another one of those customers <_< . She then gave me a long talk of how the auto parts store down the street said the parts were only X amount. At that point, I kindly told her heres our number, feel free to call and make an appointment. I proceeded to attend to my other customers who do not question price or compare us to part stores.

 

In regards to pricing customer supplied parts, we upcharge our labor to make up for the loss in parts (which is usually the amount we upcharged on the parts). We also document accordingly that the customer supplied the part and there is no warranty. One thing I have learned the hard way it is NOT WORTH the overall headache of customer supplied parts.

 

I would definately speak with your sales manager for the local auto parts stores. In our area our pricing is based off of tiers- which depend on how much you spend a week or month.

  • Like 1
Posted

I know it's difficult to not get worked up when this happens. We recently had the same situation happen with our local NAPA sore where the customer could buy the part cheaper on line than we could. We are a NAPA Autocare center so I was livid when it happened. The part that they could buy cheaper was a third line ball joint that we do not sell and NAPA corporate had put it out as an online special. The "customer" asked if we would install the parts if he purchased them from NAPA because we are a NAPA Autocare, we refused.

I have kicked around the thought of changing my labor rate to around $140 per hour and lower my parts matrix to around 20%. We might not have the same conversations with customers who want to bring in their own parts, because we would be charging close to what they can buy the parts for at the parts stores.

  • Like 1
Posted

Russ, the increasing labor rate and reducing parts costs has been discussed. I personally think it would open up a slew of other problems. At the point of a customer complaining, there would be less justification as to why your labor rate is $40 more than everyone else whilst for parts we can fall back on warranty, sourcing, procurement etc.

Posted

Well,

I talked with the store manager today. I just asked if someone bought a particular part # on a particular day and how much they paid for it. I just said I had a warranty issue I was trying to work out with a customer and wanted some facts before I proceeded. He told me the time and date it was purchased ( which was correct ) and that he paid in cash in the amount of... wait for it.......$184.90! That's right, the same as my cost. He apparently ran it through the company he used to work for ( a county school bus garage ). I guess it goes to show that customers don't always tell the whole truth. Thanks ncautoshop. But you guys are right. I need to concentrate on the customers who recognize the value in the service we provide and not worry about the rest. My lot is packed as we speak with customers who value our work and know that it is a small price to pay. :D

Posted

That is still a problem as he does not work for them however is still taking advantage of a business account's pricing. It is bad enough your parts supplier has a store front and is actively competing against the same parts they are selling you.

Posted

Ok guys, I just need to vent . Had a customer come in Monday with a Suburban needing a state inspection. Turns out, he has no brake lights and so he leaves it to have us look at it. Later on that day, my tech does the nessasary testing and so forth and determines he needs a multi-function switch. My SA makes a quote and calls his house and talks with his wife and gives her the quote. She says she will relay the info to her husband and get back to us. By now, it's close to closing time, so I'm not expecting to hear back from him today. I leave the shop and stop at a local national-chain parts store to pick- up some hose we will be needing first thing in the morning. Now this store is one we never have dealt with much over the years for various reasons, but their outside sales rep has been coming by a lot over the past several months trying to drum up business. So I've been warming up to them and "testing the waters" so to speak. I get out of my truck and run into, you guessed it, the owner of the Suburban! He tells me that he just can't afford the price we quoted him and he felt it was just to much. I talked to him about how we used only quality parts and insure trouble free operation and such, trying to build some value, but he keeps insisting that he feels it is too much. I told him I understand how he felt and if he refused the repairs, all he owed was a testing fee. Then he asks if he supplied the part, how much would I charge him to install it. I told him what the labor would be and that there would be no warranty. He agreed and handed me a new switch from said national-chain parts store and said to call him when it was ready. Then he said, " I know your in business and such, but your price for the switch is just too much. It only cost $162.00! " This is the part that ticks me off. My cost from the same part store is $184.90. That's right, they sold it to a guy off the street for less than I could get it for. I'm sorry, but if you want more of my business, this is not the way to do it. I'm cooling off some before I say anything. Should I take it up with the store manager, the sales rep, or call the owner of the company? :angry:

must be vatozone. if you have a commercial account, automatically the person should get 10% off walk ins.

Posted

Some customers are not your customers!

 

Just another story in the #shoplife that loosely pertains to this topic.

 

Had a guy call up today 2006 530XI. Wanted to bring the car in today for a battery. Gave him some possible times to bring the car in but got right down to why he thought he needed the battery. "I brought the car to the dealer a few months ago and they had told me I needed a battery" FIRST RED FLAG! "Also I have been having to jump start my car with a booster pack for a while but now thats not even working" SECOND RED FLAG! Anyway I schedule the guy in. He ends up canceling the first appt and reschedules for later on in the day. Customer drops the car off for a few and leaves. Before he left I told him I would take a look into his battery situation a bit further because the electrical and charging sys on newer model BMWs are very sensitive to voltage. Turns out as expected that he really needed a new alternator (leaking diodes), IBS cable and a new battery. Gave the guy some options on what we could do for him today which was either an IBS + AGM battery or IBS + Lead acid battery. Both options were north of $600. His response was "wow thats expensive, about the same price as the dealer" and finally "I think I am going to decline both" BIG SURPRISE! At that point I said, "ok sure no problem we can have your vehicle back together for you in 10 minutes. We normally charge a diagnostic fee however we are going to waive that for you today." He came 15 minutes later thanked me and left. Before he left he had mentioned he had called a few weeks ago and got an approx price of $300-400 for a battery. Yep a phone shopper and the worst kind. My fault for giving out prices over the phone.

 

GOOD RIDDANCE! Customers like that have no respect for themselves and the vehicles they drive. He was jump starting the car with a booster pack for months and he expected to get away with a $200 battery. GTFO. These types of people are a danger to themselves and you are better off wishing them well and sending them down the road. I didn't even bother charging him and its the best money I never made. Who knows what kind of vindictive nonsense would have came out of that if I would have charged him a charging sys diag. Wouldn't have been worth it. Instead I threw a smile on my face, shook his hand and sent him down the river.

 

 

Point of the story is there are plenty of people out there that will appreciate you and your service. Those are the customers to give your attention to. Send the yo-yos away.

 

Of course there are people out there that have to decline work due to economical situations. Totally understandable and i have bent over backwards for a lot of my customers. The problem with bending your own rules is what if that person comes into a better job and their financial situation changes? Do you think they will magically start paying you for your parts and not bring their own? Hell no. They got away with it the first time so that is now their expectation.

 

Anyway that is my rant on crappy customers which wasn't really the main point of your thread but I hope to have entertained some of you guys with that story.

more and more people like this everyday. seems like we are getting dumber and dumber by the year. hey I guess were number 1 in debt, number 1 in incarcerated people, number 1000 in schooling...

  • Like 1
Posted

Mspec, we do little European work for that very reason. People buy these cars at a bargin at a local used car lot and then don't understand why a repair costs more than it did on their mom's ford Taurus. Part of the problem, at least in a rural area like mine, is that almost everyone has a brother, father, uncle, cousin, or some other relative who works on cars and knows more about it than you do! These are usually the same people who don't want to pay a testing fee for their check engine light because "autozone told me it was an oxygen sensor" .

I tell them people to have vatozone fix it for them.

  • Like 1
Posted

xrac, red flags all over the place. I know the battery swap is a rather expensive endeavor on a newer BMW but seriously what do these people think they are going to do? Change the game? It is how the vehicle was designed and it is the ONLY proper way to repair. Dealer told them first. Then I told them. Probably off to auto zone to get whatever they can get and throw it in there unregistered and bound to fail again.

 

Some customers are not your customers!

 

Just another story in the #shoplife that loosely pertains to this topic.

 

Had a guy call up today 2006 530XI. Wanted to bring the car in today for a battery. Gave him some possible times to bring the car in but got right down to why he thought he needed the battery. "I brought the car to the dealer a few months ago and they had told me I needed a battery" FIRST RED FLAG! "Also I have been having to jump start my car with a booster pack for a while but now thats not even working" SECOND RED FLAG! Anyway I schedule the guy in. He ends up canceling the first appt and reschedules for later on in the day. Customer drops the car off for a few and leaves. Before he left I told him I would take a look into his battery situation a bit further because the electrical and charging sys on newer model BMWs are very sensitive to voltage. Turns out as expected that he really needed a new alternator (leaking diodes), IBS cable and a new battery. Gave the guy some options on what we could do for him today which was either an IBS + AGM battery or IBS + Lead acid battery. Both options were north of $600. His response was "wow thats expensive, about the same price as the dealer" and finally "I think I am going to decline both" BIG SURPRISE! At that point I said, "ok sure no problem we can have your vehicle back together for you in 10 minutes. We normally charge a diagnostic fee however we are going to waive that for you today." He came 15 minutes later thanked me and left. Before he left he had mentioned he had called a few weeks ago and got an approx price of $300-400 for a battery. Yep a phone shopper and the worst kind. My fault for giving out prices over the phone.

 

GOOD RIDDANCE! Customers like that have no respect for themselves and the vehicles they drive. He was jump starting the car with a booster pack for months and he expected to get away with a $200 battery. GTFO. These types of people are a danger to themselves and you are better off wishing them well and sending them down the road. I didn't even bother charging him and its the best money I never made. Who knows what kind of vindictive nonsense would have came out of that if I would have charged him a charging sys diag. Wouldn't have been worth it. Instead I threw a smile on my face, shook his hand and sent him down the river.

 

 

Point of the story is there are plenty of people out there that will appreciate you and your service. Those are the customers to give your attention to. Send the yo-yos away.

 

Of course there are people out there that have to decline work due to economical situations. Totally understandable and i have bent over backwards for a lot of my customers. The problem with bending your own rules is what if that person comes into a better job and their financial situation changes? Do you think they will magically start paying you for your parts and not bring their own? Hell no. They got away with it the first time so that is now their expectation.

 

Anyway that is my rant on crappy customers which wasn't really the main point of your thread but I hope to have entertained some of you guys with that story.

I don't get you guys. I always give a customer what they want. Had a guy coming with a 2010 Audi A6 asking for a new battery. I gave him a good price on a Bosch battery.

He went for it. Later that day I checked his old battery and it was in fine shape. Took that one home to use it in my boat. In the end the customer was happy , and I am happy.

Why mess with that?

As far as why he wanted a new battery, I don't know and don't really care. Maybe he read something on the internet. You know how that goes.

 

Gene

Posted

Gene I think you are missing the big picture. If the customer's real reason for wanting a new battery was because he was experiencing electrical or voltage issues, you did not do him a service. In fact there is a chance the customer will put some blame on you as the shop for not advising him better. Because that customer's needs were not properly met, they could also end up going to another shop that will ask questions and service them properly which totally makes you look bad.

 

I believe as auto care professionals it is our duty to look out for our customers. To ask questions and find out what the customer actually needs. Doctor's don't leave it up the patients to determine the course of treatment to cure them. We shouldn't either.

 

In the particular case I made a post about, the customer would surely get stuck with a vehicle that did not start again due to a dead battery. We are looking at the bigger picture. Long term instead of short term.

  • Like 1
Posted

Does anyone know where McDonalds gets their beef? I want to see what it cost's so I can argue the price of my Big Mac.

 

The point is that no one does this to most other businesses. Why do they do it with their auto repair shop?
How has it come to be where customers think this is okay? I had a hot water heater installed this fall at my house. It was $632.56. I didn't tell my plumber that Home Depot had the heater for $239.

 

I am on a quest. A quest to find 1,200 customers who will cheerfully pay me any price I ask.

  • Like 2
Posted

Don't let people rent space in your head. I have to work my vendors against each other on each sale. I state my price parts and labor knowing that i will have room for a discount at the end. Other that that i encourage the customer best of luck and i hope he has a blessed New Year. I remind the customer that if they go somewhere else Iwill not be able to help them.

Posted

I run into pricing issues all the time. A lot of people around us call and get pricing on parts so I often have to explain our more expensive part. But I give my parts guys grief all the time - we buy from several vendors and often when I check "my" price and then the retail they are often the same. In these instances the guys will reduce my cost even more - but sometimes the customer can get even cheaper by purchasing online (Advance for ex. 15% off and $25 gift card and even though they are ordering "online" they can opt to pick up in local store!)

 

We used to try to meet local retail prices, but often I am not making any money and esp if the labor is 30 min on repair - I have no choice but to increase part price just to make it worth our while. Many arguments with my partner about the part pricing issue but i think now even he is getting sick of losing money.

Posted

in regard to the "i can't afford to fix the car I had to have" people - I really think new car dealers esp should be required to disclose repair costs associated with even the most mundane of repairs. My favorite is trying to explain to the CTS owner why changing out their $3 turn signal bulb is going to cost them over $100 because we have to remove their bumper. That always seems to go over like a lead balloon.

  • 4 weeks later...
Posted (edited)

Gene I think you are missing the big picture. If the customer's real reason for wanting a new battery was because he was experiencing electrical or voltage issues, you did not do him a service. In fact there is a chance the customer will put some blame on you as the shop for not advising him better. Because that customer's needs were not properly met, they could also end up going to another shop that will ask questions and service them properly which totally makes you look bad.

 

I believe as auto care professionals it is our duty to look out for our customers. To ask questions and find out what the customer actually needs. Doctor's don't leave it up the patients to determine the course of treatment to cure them. We shouldn't either.

 

In the particular case I made a post about, the customer would surely get stuck with a vehicle that did not start again due to a dead battery. We are looking at the bigger picture. Long term instead of short term.

He didn't ask me to do any diagnostics. Just The battery. So I gave him what he wanted. Iam in the service business I am not his mother.

"I believe as auto care professionals it is our duty to look out for our customers" I think you live in a fantasy world.

I gave up on that idea decades ego.

I have three other shops next to me. If I dont make the customer happy , the other shops will be more than happy to do it.

Gene

Edited by _2080
Posted

Does anyone know where McDonalds gets their beef? I want to see what it cost's so I can argue the price of my Big Mac.

 

The point is that no one does this to most other businesses. Why do they do it with their auto repair shop?

How has it come to be where customers think this is okay? I had a hot water heater installed this fall at my house. It was $632.56. I didn't tell my plumber that Home Depot had the heater for $239.

 

I am on a quest. A quest to find 1,200 customers who will cheerfully pay me any price I ask.

How come you didn't get it done your self? The water Heater.

"I am on a quest. A quest to find 1,200 customers who will cheerfully pay me any price I ask." There was a black man ones who also had a dream.

We all know what happened to that.

Gene.

Posted

He didn't ask me to do any diagnostics. Just The battery. So I gave him what he wanted. Iam in the service business I am not his mother.

"I believe as auto care professionals it is our duty to look out for our customers" I think you live in a fantasy world.

I gave up on that idea decades ego.

I have three other shops next to me. If I dont make the customer happy , the other shops will be more than happy to do it.

Gene

 

We all thought you were trolling but i guess you are a real person lol

 

If you dont subscribe to our "fantasy world" thats perfectly fine Gene but i dont think all the successful shop owners i know are wrong in their business philosophy. I think its time for you to wake up and smell the... Ill let you finish that line :)

  • Like 1
Posted

In California we can be held liable for customer supplied parts. Under most circumstances we will not install customer supplied parts, however if they insist we charge enough labor to cover the cost of the part and the labor to redo the job. We make sure they understand this. So, if it is a 1 hour job we charge 2 hours plus the cost of the part. I then tell them when we supply the parts they are also receiving a 2 year 24K warranty which includes lodging, towing, etc. should that part fail. I've only had 1 pot grower decline the warranty and had us supply his Orielly diesel injectors at double the labor and an extra $750 to cover the injectors....stubborn, stoned or stupid!

Posted

I have actually had to tell a few customers to get rid of their BMWs. Some people just don't understand what it takes, ex: cost, to repair some vehicles. I had one in today that needed front brakes, almost metal to metal. I gave him a price, and he told me his friend down the road can do it for cheaper. I agreed with him. I also told him to make sure his friend uses ceramic pads, new sensor, and new rotors. I found out a long time ago once you sense this type of customer there is no reason to try. Just send them on their way.

  • Like 1
Posted

When I have a problem with a discount tire customer I call the store manager as the customer leaves my shop. They deal with problem customers as well. I also pray for the problem customer because he has other problems other that car problems.

  • Like 1
Posted

You can only stay calm for so long. The guy put his own foot in his mouth when he told you about the switch. Call him out on it. This is what I do. I found it easier to ask if there are any other concerns or issues during customer write-up. That way these thing get nipped in the butt up front (most of the time). I will never let any customers downgrade our employees or ethics. I always say, "We repair cars, not break them."

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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      In this episode, Craig O’Neill features his guest, friend, CEO, and co-presenter from Vision Hi-Tech Training & Expo, Chris Cloutier!
      Vision came and went so quickly - it became necessary for these two to coordinate a stop, sit down, and reflect on their takeaways from the Speak Up - Effective Communication Speech Workshop they led at VISION this year.
      As with most things - there are unexpected outcomes, and the positive outcomes from this course ‘reverberated’ throughout the week.
      Friendships were forged - Fellowship ensued - Fears were confronted.
      Today’s Word of the Day (by the way):
      Reverberation
      noun
      prolongation of a sound; resonance. a continuing effect; a repercussion.
      Chris and Craig Converse on many topics here:
      Observations on the interactions post-course with attendees who were more familiar with each-other How this was unique compared to other class experiences Why this was SO GOOD to do this course at the FRONT of an event  All Day vs. half day - Creating the space for engagement A word on benign genuine - and why 'church came to class' Favorite moments from the course Thoughts on why the course becomes so impactful for people Chris wisdom after Craig asks Chris could imagine his passion for this topic culminating into the things they are discussing. What they hope to see next for the participants in this course.
      Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:
      The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.
      AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com
      AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!
      Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.
      In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.
      Contact Information
      Email Craig O'Neill: [email protected] Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Brian and Hallie break down Google Local Services Ads (LSA) and how auto repair shops are using them to bring in more leads at lower costs. Unlike traditional Google Ads, LSA charges per lead instead of per click, making it a cost-effective approach to customer acquisition. Some shops have reported leads as low as $7 per call.
      They cover how to set up LSA, key verification steps, and ways to optimize a shop’s Google Business Profile for better rankings. The discussion also explores how specialty shops can use LSA effectively and when Google Ads might still be useful.
      With LSA now open to auto repair shops nationwide, early adopters have a clear advantage. Brian and Hallie explain how to make the most of it and why now is the best time to get started.
      Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shops.
      AppFueled makes marketing easy. It’s a CRM designed for auto repair shops with tools like segmentation, reminders, and even a call center. Don’t wait—get started today at appfueled.com
      Lagniappe (Books, Links, Other Podcasts, etc)
      Google Local Service Ads
      AutoOps - Scheduling Tools for Auto Shops
      The Google Guarantee
      Google Screened
      Keywords in Reviews – Adding Fuel to the Fire
      Show Notes with Timestamps
      Introduction to the Episode (00:00:01) Brian Walker introduces the podcast and guest, Hallie Wassinger, discussing the importance of Google Local Services Ads. Overview of Google Local Services Ads (00:02:53)  Hallie explains the recent availability of Google Local Services Ads for auto repair shops across the U.S. Historical Context of Local Services Ads (00:03:25)  Discussion on the past availability of Google Guaranteed Ads and their expansion to auto repair shops. Current Availability and Limitations (00:04:38)  Hallie details the current state of Local Services Ads for tire shops and their limited availability. Cost Structure of Local Services Ads (00:05:34)  Introduction to the pay-per-lead model, highlighting its differences from traditional Google Ads. Service Categories for Auto Repair (00:06:45) Hallie outlines the specific services auto repair shops can advertise under Local Services Ads. Lead Generation Process (00:07:44)  Explanation of how leads are generated through phone calls or messages via the Local Services Ads dashboard. Ongoing Maintenance of Ads (00:08:31)  Discussion on the necessity of monitoring and rating leads to optimize the ad performance. Success Stories from Beta Testing (00:10:55)  Brian shares a success story from Chris Cotton, highlighting low lead costs achieved through Local Services Ads. Lead Cost Insights (00:11:39)  Hallie provides average lead cost data, emphasizing the effectiveness of the ads for auto repair shops. Visibility of Local Services Ads (00:12:18)  Brian describes how Local Services Ads appear prominently in search results, enhancing visibility. Google Screened vs. Google Guaranteed (00:13:02)  Hallie explains the differences between Google Screened and Google Guaranteed, focusing on their application processes. RepairPal Sponsorship Message (00:14:27)  Brian thanks RepairPal for sponsoring the episode and discusses the benefits of being in their certified network. App Fueled Sponsorship Message (00:15:32)  Brian introduces App Fueled, promoting their customer loyalty app for auto repair shops. Verification Process for Shops (00:16:33)  Hallie outlines the verification process for shops to join Google Local Services Ads, including necessary checks. Verification Steps for LSA (00:16:50)  Overview of the verification process for auto repair shops applying for Google Local Services Ads. Challenges with Specialty Shops (00:19:14)  Discussion on difficulties specialty shops face with Google Local Services Ads targeting. Specialization in Google Ads (00:20:03)  Insights on why specialized shops may benefit more from traditional Google Ads. Opportunities with LSA (00:22:05)  Exploration of the current opportunities available for shops using Google Local Services Ads. Cost Benefits of LSA (00:23:13)  Comparison of lead costs between Google Local Services Ads and traditional Google Ads. Importance of Google Business Profile (00:24:29)  Discussion on how optimizing Google Business Profiles impacts LSA ad performance. Role of Reviews in SEO (00:27:40)  Emphasis on the significance of keywords in customer reviews for improving visibility. Optimizing Photos for LSA (00:29:42)  Best practices for managing and updating photos in Google Local Services Ads. Pricing for LSA Management (00:31:01)  Details on the costs associated with managing Google Local Services Ads for shops. Introduction to LSA (00:33:47)  Discussion on the performance of Google Local Services Ads and how to get started. Discovery Call Process (00:34:15)  Details on scheduling a discovery call and assessing local competition for LSA. Final Thoughts on LSA (00:34:38)  Emphasis on the importance of early adoption of LSA for auto repair shops. Self-Management of LSA (00:34:40)  Advice on running LSA independently, highlighting the required time and dedication. Closing Remarks (00:35:29)  Thanking listeners and sponsors, and encouraging engagement with the podcast.
      How To Get In Touch
      Join The Auto Repair Marketing Mastermind Group on Facebook
      Meet The Pros
      Follow SMP on Facebook
      Follow SMP on Instagram
      Get The Ultimate Guide to Auto Repair Shop Marketing Book
      Email Us Podcast Questions or Topics 
      Thanks again for listening to The Auto Repair Marketing Podcast on Aftermarket Radio Network. There are some other great shows on the network and you can find them at AftermarketRadioNetwork.com or on your favorite podcast listening apps like Spotify, Apple Podcasts, Google Podcasts, and many others
      Thanks to our Partners,
      RepairPal at https://repairpal.com/shops. Quality Car Repair. Fair Price Guarantee.
      App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”
      Aftermarket Radio Network
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Thanks to our partners, NAPA TRACS and Promotive
      In this episode of Business by the Numbers, Hunt Demarest, CPA, dives into the world of financial projections—what they are, why they matter, and how to build a solid financial story that banks will take seriously. Whether you’re looking to secure a loan, expand your shop, or simply set better financial goals, this episode will help you navigate the process with confidence.
      Key Takeaways:
      The biggest mistake shop owners make when creating financial projections. Why your story matters more than the numbers when pitching a loan request to a bank. The three key levers you can adjust in a financial projection: sales, margins, and expenses. How to build a realistic projection that a bank will trust. Why working with an accountant on projections can save you from financial disaster. Common red flags that make banks reject loan applications.
      Thanks to our partners, NAPA TRACS and Promotive
      Thanks to our partner, NAPA TRACS
      Did you know that NAPA TRACS has onsite training plus six days a week support?
      It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.
      Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com
      Thanks to our partner, Promotive
      It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.
      Paar Melis and Associates – Accountants Specializing in Automotive Repair
      Visit us Online: www.paarmelis.com
      Email Hunt: [email protected]
      Text Paar Melis @ 301-307-5413
      Download a Copy of My Books Here:
      Wrenches to Write-Offs Your Perfect Shop 
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton https://chriscotton.captivate.fm/
      Speak Up! Effective Communication with Craig O'Neill https://craigoneill.captivate.fm/
      The Aftermarket Radio Network
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/
      Check out their podcast here: https://autorepairmarketing.captivate.fm/
      If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
      In this episode of "The Weekly Blitz," Coach Chris Cotton delivers an insightful "state of the industry" update specifically tailored for auto repair businesses. He delves into the current challenges and opportunities facing the industry, starting with the rising vehicle dependability issues that have become increasingly prevalent. As cars age and require more frequent maintenance, auto repair shops are seeing a surge in demand for their services.
      Chris also explores the shifting consumer preferences towards more fuel-efficient vehicles, driven by environmental concerns and fluctuating fuel prices. This trend is influencing the types of services and expertise that repair shops need to offer, as well as the parts and technologies they must be familiar with.
      Economic factors such as inflation and rising credit card debt are also impacting customer affordability, making it crucial for auto repair businesses to find ways to offer value while maintaining profitability. Chris emphasizes the importance of consistency in business practices, suggesting that shops should focus on delivering reliable service and building customer trust to navigate these economic challenges.
      Adapting to the increased demand for repairs on older vehicles is another key point Chris addresses. He advises shops to invest in training and tools that enable them to efficiently service a wider range of vehicle makes and models, ensuring they can meet the needs of their diverse customer base.
      Furthermore, Chris highlights the need for improved technician work conditions, recognizing that attracting and retaining skilled technicians is essential for any repair shop's success. He suggests that businesses consider offering competitive wages, benefits, and a positive work environment to keep their teams motivated and productive.
      Strategic marketing is another area Chris focuses on, encouraging auto repair shops to leverage digital marketing strategies to reach potential customers effectively. He underscores the importance of a strong online presence and targeted advertising to stand out in a competitive market.
      State of the Industry Update (00:01:10)
      Chris shares insights on the auto repair industry's current state and trends for 2025.
      Vehicle Dependability Study (00:02:17)
      Discussion on JD Power's vehicle dependability report and issues with vehicle reliability.
      Supply Chain Disruptions (00:03:43)
      Ongoing supply chain issues from the pandemic affecting vehicle repairs and parts availability.


      Shift in Consumer Preferences (00:06:09)
      Consumers are moving from SUVs and trucks to smaller, more affordable cars.


      Impact of Inflation on Vehicle Affordability (00:07:25)
      Inflation is influencing consumer buying habits and delaying vehicle purchases.


      Nissan's Production Changes (00:08:44)
      Nissan cuts jobs and production capacity, shifting focus toward electric vehicles.


      Tariffs and Their Effects (00:10:06)
      Discussion on potential tariffs and their impact on vehicle prices and customer affordability.


      Credit Card Debt Concerns (00:11:18)
      Rising credit card debt poses risks for customers' ability to pay for repairs.


      Production and Supply Chain Challenges (00:12:31)
      Expected production drops due to tariffs leading to shortages and delayed repairs.


      Market Growth Drivers (00:13:52)
      Identifying key groups driving growth in the auto repair market.


      Decline of Certain Repair Shops (00:15:20)
      Analysis of repair shops losing revenue and market share.


      Technician Workforce Insights (00:15:20)
      Statistics on technician preferences, job satisfaction, and recruitment challenges.


      New Vehicle Sales Trends (00:18:01)
      Declining new vehicle sales and shifting mileage to older vehicles.


      Aftermarket Growth Opportunities (00:19:22)
      Increased demand for repairs on older vehicles presents opportunities for repair shops.


      Conclusion and Call to Action (00:20:25)
      Chris emphasizes the importance of adapting to industry changes and promotes Shop Marketing Pros again.
      Connect with Chris:
      [email protected]
      Phone: 940.400.1008
      www.autoshopcoaching.com
      Facebook: https://www.facebook.com/
      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook


      The Aftermarket Radio Network
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/
      Check out their podcast here: https://autorepairmarketing.captivate.fm/
      If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.
      Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.
      Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great.




      Check out their podcast here: https://autorepairmarketing.captivate.fm/


      If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind


      In this episode of "The Weekly Blitz," host Coach Chris Cotton delves into the critical topic of enhancing customer experience within the auto repair industry by effectively merging cutting-edge technology with personalized service touches. Drawing from his own life, Chris shares vivid personal anecdotes that illustrate the profound impact of customer service on brand perception and loyalty.
      He begins by recounting his contrasting experiences with two tech giants, Apple and Lenovo. Through these stories, Chris highlights how Apple's commitment to seamless, customer-centric service left a lasting positive impression, whereas Lenovo's lackluster support fell short of expectations. These anecdotes serve as powerful examples of how excellent customer service can significantly influence customer satisfaction and brand loyalty.
      Chris also shares his positive interactions with Starlink, the satellite internet service provider. He emphasizes how Starlink's proactive communication and dedication to resolving issues made him feel valued as a customer. This experience underscores the importance of making customers feel appreciated and respected, which can transform a one-time transaction into a long-term relationship.
      Introducing the concept of "relationship coins," Chris encourages auto repair shops to view customer interactions as opportunities to invest in building strong, lasting relationships. He explains that each positive interaction adds to a metaphorical bank of goodwill, which can pay dividends in terms of customer loyalty and repeat business.
      Sponsored by Shop Marketing Pros, the episode underscores the necessity of providing exceptional service to foster customer loyalty and drive business growth. Chris argues that in an industry where trust and reliability are paramount, auto repair shops must prioritize customer experience by integrating technology that enhances service efficiency while maintaining the personal touch that makes customers feel valued and understood.
      Throughout the episode, Chris Cotton passionately advocates for a balanced approach that leverages technology to streamline operations and improve service delivery, while also emphasizing the irreplaceable value of human connection in creating memorable customer experiences. By doing so, auto repair shops can not only meet but exceed customer expectations, ultimately leading to sustained business success.
      Introduction to Supercharging (00:00:09)
      Coach Chris Cotton introduces the podcast and its focus on enhancing auto repair business through innovative insights.
      Guest Introduction and Technology Discussion (00:01:12)
      Chris introduces Craig O'Neill and discusses the impact of technology on customer experience in the auto repair industry.
      Personal Customer Experience Anecdote (00:02:21)
      Chris shares a personal story about his customer experience with laptop purchases and the importance of customer service.
      Switching to Apple Products (00:05:49)
      After poor service from Lenovo, Chris decides to purchase a MacBook, highlighting the positive experience he had.
      Apple's Exceptional Customer Service (00:08:00)
      Chris details his satisfaction with Apple's customer service, leading to his continued investment in their products.
      Starlink Customer Experience (00:09:14)
      Chris recounts his positive interaction with Starlink customer service while setting up internet for travel.
      Importance of Merging Technology and Personal Touch (00:12:15)
      Chris emphasizes the need for auto repair shops to blend technology with personal service to enhance customer experiences.
      Connect with Chris:
      [email protected]
      Phone: 940.400.1008
      www.autoshopcoaching.com
      Facebook: https://www.facebook.com/
      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Connect with Chris:
      [email protected]
      Phone: 940.400.1008
      www.autoshopcoaching.com
      Facebook: https://www.facebook.com/
      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Click to go to the Podcast on Remarkable Results Radio


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