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1 hour to 2015 and I am felling so excited for my shop in this new year. If you are new you must make it a habit to view this web site very often. ASO is so very powerful and I want to thank the creators and the members for giving me new life.

 

My name is Jeff and I own 2 companies. RI Used Tire and Used Tire Shop. Used Tire Shop is a software company I started a few years ago. It provides software for used tire shops to manage their inventory. I joined ASO thinking it would be a good venue to find new customers. I had no idea then what I had joined. After reading a few posts and attending a few Sunday night chats I was hooked. Fast forward 8 months.... I am changing my shop from RI Used Tire to RI Tire and Service. We are rapidly transforming into a customer service oriented complete car care facility. All because of this web site and its members. So thank you.

 

From all the help, support and leads we are now in service adviser training and our sales per car is climbing daily. We are helping people repair and maintain their vehicles in a calm orderly fashion. We are no where near perfect yet but we see a beautiful light at the end of the tunnel. I am learning how to manage a successful shop, my service adviser is learning how to treat customers and recommend needed services and my tech is busy and starting to make some money. I never thought this was possible.

 

Old members - Thank you.
New Members - Read, Ask, Learn and Contribute.

 

HAPPY NEW YEAR!

 

Jeff

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I will "piggy-back" on what Joe said and would like to say thank you for the comments and also to thank Jeff and every other member for your participation. It is all of you that make this site what it is. Happy New Year and may you all have even more success in 2015! :D

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1 hour to 2015 and I am felling so excited for my shop in this new year. If you are new you must make it a habit to view this web site very often. ASO is so very powerful and I want to thank the creators and the members for giving me new life.

 

My name is Jeff and I own 2 companies. RI Used Tire and Used Tire Shop. Used Tire Shop is a software company I started a few years ago. It provides software for used tire shops to manage their inventory. I joined ASO thinking it would be a good venue to find new customers. I had no idea then what I had joined. After reading a few posts and attending a few Sunday night chats I was hooked. Fast forward 8 months.... I am changing my shop from RI Used Tire to RI Tire and Service. We are rapidly transforming into a customer service oriented complete car care facility. All because of this web site and its members. So thank you.

 

From all the help, support and leads we are now in service adviser training and our sales per car is climbing daily. We are helping people repair and maintain their vehicles in a calm orderly fashion. We are no where near perfect yet but we see a beautiful light at the end of the tunnel. I am learning how to manage a successful shop, my service adviser is learning how to treat customers and recommend needed services and my tech is busy and starting to make some money. I never thought this was possible.

 

Old members - Thank you.

New Members - Read, Ask, Learn and Contribute.

 

HAPPY NEW YEAR!

 

Jeff

Jeff, what I take away from your post is a sense of confidence. And clarity about where you want to go.

And HOW you're going to get there.

 

You said "We are helping people repair and maintain their vehicles in a calm orderly fashion. We are

no where near perfect yet but we see a beautiful light at the end of the tunnel."

 

And you said, "I am learning how to manage a successful shop, my service adviser is learning how to

treat customers and recommend needed services..."

 

Change is required for things to be different. Congratulations on the shift in how you're running your

business. It's great that you're already seeing results! At the rate you're going, you won't even

recognize your business in the next 60-90 days! Keep up the good work!

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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