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Sears Closing 100 US Stores And Auto Centers

Joe Marconi
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Gonzo Grand Master

Gonzo

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Posted

Well that sucks. Sears has always been one of those department store repair shops that I get a lot of referral work from. Locally, they've had a tradition of parts swapping. They screw it up and then give up...and then tell their customer to see me.

 

They were good advertisement for me. Gonna miss them. Now, those folks that use this sort of service from these department store repair shops will have to go elsewhere to get their cars looked at. I just hope the next place they go extends the referral work back to my shop as Sears has done in the past.

 

You know, ya gotta have those parts swapper shops around... makes for good business for other shops. I guess times are changing and maybe people are starting to realize the value of a trained technician and not somebody with just a name on his shirt and a Sears logo.

 

What am I thinking??? Seriously? Consumers getting wise? my bad.....

  • 2 weeks later...
OEScanTools.com Explorer

OEScanTools.com

Posted
Posted

It is my understanding that they are going through a major restructure to get their Sears Auto Centers separated away from their retail locations. The locations closing are not profitable and typically have been in their location for quite some time. These locations are in not so desirable areas and so thus there needs to be a change. Don't be surprised that in 2 to 3 years that they have increased their locations by 25% or more and in very desireable areas.

 

My .02

 

OEST

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      The Toolbox is Last to Leave, First is the Heart
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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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