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Ever Hire Brad Pitt?

Joe Marconi

By Joe Marconi
in Human Resources, Employees

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ncautoshop Proficient

ncautoshop

Posted
Posted

I've got one that's resembles the snail. He's got a great attitude and probably is willing to learn but cleaning the shop is his place. He'll do one thing a day! hope you get your guy situated. I feel it shows true character that you didn't count him out and send him packing. People sure do give up on one another much easier today.

 

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alfredauto Experienced

alfredauto

Posted
Posted

I hired 2 brothers on a referral from my parts store manager. These guys lasted one day, they worked together on wiring a trailer and after 6 hours the result was they sliced open all 24' of heavy duty trailer harness to figure out the wires. Thanks but no thanks. If your guy can actually do work he might speed up or start paying him flat rate. My lead tech now has days where I scratch my head and wonder what the problem is but who knows maybe he's having personal problems. Overall he does 10x more work than me so I can't complain.

SMMotors Enthusiast

SMMotors

Posted
Posted

We techs are a moody group of curmudgeons. Family drama ( which should be left outside the shop, be they were human), bills, and working in this business can make your emotions run the gambit.

 

Can you really blame the dude for over selling himself? That's a damn good skill especially if it fooled you, maybe he could move into sales? Times are tough, and sometimes you got to go where the grass appears to be greener.

 

One thing I do to check references without calling the current is to talk to the tool trucks. They have a pretty good bs meter and know what's up. Also, I ask if they are on any forums and take a gander at their posts.

 

Someone who is constantly bitching about their employer, not really contributing anything to the topic, my alarm bells go off.

flacvabeach Community Regular

flacvabeach

Posted
Posted

You never know what you've got until they settle in and you get to know them. We hired a self-professed "super tech" who turned out to be a nightmare. He had the biggest toolbox I have ever seen! Whiner, troublemaker. Fortunately, he talked our female Service Writer into going drinking at lunch time. Goodbye! Turned out he had gotten a cashier pregnant at the last place he worked. We were getting his stuff back for rework long after he left. In general, we have been very fortunate in our hiring, but he stands out as a bad example. Be slow to hire, quick to fire.

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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