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cdhowell

By cdhowell
in Invoices & Estimates

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Mario Collaborator

Mario

Posted
Posted

A lot of the older foreigners don't have them. My dad is 60 and only has a savings accounts. Never had a Debit or Credit in his life, but he has never had a check book either lol.

cdhowell Enthusiast

cdhowell

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  • Author
Posted

Just looking for a way to help my customers afford larger, and unexpected jobs. I really do not want to finance the job. But if they are already here and I can find a way they can afford it. They are less likely to leave and start shopping prices. A lot of what I do would not be considered priority work. Any other ideas?

bstewart Collaborator

bstewart

Posted
Posted (edited)

What about something like the Bosch Service credit card, or a GE CarCareOne card? 6-12 month no interest financing.

I don't really know how they work, seeing as they aren't offered in Canada (I wish!), but it might be something to look into.

EDIT: NAPA offers this in the US as well. Just not Canada haha.

Edited by bstewart
  • 4 weeks later...
Framingham Auto Service Enthusiast

Framingham Auto Service

Posted
Posted

+1 on the CarCareOne Card. Been working really well for us and doesnt really cost us more than a normal credit card sale would.

Been offering finance through CarCareOne for the past 3 years, with a decline rate of 70%.

The rule here is:

If they did not approve, why should I !

We have tried in house finance and it does not work.

Dustin Rutkowski Contributor

Dustin Rutkowski

Posted
Posted

Been offering finance through CarCareOne for the past 3 years, with a decline rate of 70%.

The rule here is:

If they did not approve, why should I !

We have tried in house finance and it does not work.

100% Agree, it provides the customer with another avenue for financing the repair. If they decline the customer then we did our best to help them out. They then need to figure out how to fund their repairs because we definitely are not.

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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