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We have a vehicle that was diagnosed as needing a head job. Customer does not want to do the work and has promised several times over 3 months to have vehicle towed. No attempt to pick up vehicle has been made and customer has stopped answering and returning calls. I am new to managing in the auto repair industry and would like to know if anyone knows to secure a title or get a mechanics lien in Texas. Everything I have read online is very confusing.

  • 2 weeks later...
Posted

As far as I can recall, you must first send the customer 3 certified letters to prove that you have attempted to contact them. If for any reason you do not have their address go to the tax office and pay the fee to obtain it. After that, it's just a matter of paper work, title transfers, payment, and you can sell/keep the vehicle once it's all finalized.

Posted

I do not know about Texas but In AZ. you must have a signed work order to place a lien on a vehicle. Even then you can not legally hold the vehicle and must go to court. I was instructed by a DMV officer to place storage fees on no shows, then file for an abandoned title. They cannot remove the vehicle until storage fees are paid. My posted sign shows $25 a day storage starting 3 days after work is completed. This is for my protection. I will store vehicles under special circumstances but it give me a legal foot hold.

Posted

I bet the car is owned by a finance company. If you wait, they might come looking for it and it will be easier to recover some of you bill from them. See if you can find out if there is a lien on the car and contact the finance company. If there is a GPS on the car, they will come find you. Make sure you have an invoice for the amount you hope to recover.

 

The signature on the work request is paramount. In VA, that's the first thing the judge wants to see. We got burned a couple of times before we made that part of our process.

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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