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Insurance Company tells ME what I am worth!

Joe Marconi

By Joe Marconi
in Auto Body Shop Discussions

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mmotley Proficient

mmotley

Posted
Posted

Yup, I learned this lesson in my first few dealings with extended warranty companies. My service advisor gets the estimate together, calls extended warranty to see what they will pay, then call the customer with the difference (if there is one). We might work with the customer a little bit, but it is dependent on a lot of factors.

bluefishbob Rookie

bluefishbob

Posted
Posted

We have many times been told by an insurance company that they will not pay our labor rates. Our rates reflect a professional shop with the proper tooling and knowledge to repair there customers vehicle. We do alot of work for bodyshops in our area and on more than one occasion have been in this situation....... My response? We are not a body shop and will not work for a bodyshop labor rate which is usually around the 50 dollar mark. there is a reason why they sublet out the harder electrical/electronic problems. We charge enough to keep our tooling and technicians capable of diagnosing/repairing these problems. The same applies to mechanical repairs paid for by insurance companies.

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flacvabeach Community Regular

flacvabeach

Posted
Posted

Our experience with warranty companies has been much better than insurance. Insurance companies try to find used parts and bring them to your shop. Couple that with limiting your labor, and your margins are shot. Warranty companies seem to have a better grasp on the realities of our business. They squeeze a little bit but generally don't want to alienate you.

tmshannon Newbie

tmshannon

Posted
Posted

My experience with insurance companies and/or aftermarket extended warranties? Fine, I'll work for what you want me to, but your customer pays the rest. I do not lower my price, sorry. The customer is not happy with THEIR extended warranty and they learn from it.

 

I've dealt with too many aftermarket warranty companies that are just bullheaded enough that they do not care.

 

Travis

Gonzo Grand Master

Gonzo

Posted
Posted

Years ago I had a tire shop bring one in that they forgot to put the oil pan drain plug back in. Of course, the engine was ruined. The extended warranty company not only told me what I was going to charge but they would supply the motor. I did manage to get the tire shop to cough up the difference and I told them I would rather use a motor of my choice, but they wanted the warranty company to pay for it.

Needless to say, the motor was trash. Then they wanted me to pull it back out for free.... ah, no...ain't happening.

 

they took it to another shop. enough said there.

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    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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