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Posted

They really didn't give a reason for low sales. Ya think people are getting tired of going back for repairs? Could it be the cheap parts and cheap labor...then again, it could be any other reason you could think of too. How about Auto Zone...??? Profits up or down?

Posted

O'Reillys called me the other day and told me they are no longer doing PCM reflashing in their stores. They said there were too many problems with the system and the company that supported their equipment isn't going to update the equipment. So, they told me they are going to refer all their customers to my shop. Yea... I think....?!?!? Had a couple of calls already but they are expecting it to be free because they bought the computer at O'Reillys. Ah... 'fraid not.

 

All I can say is get used to Mr. General Public. Part stores are changing their standards and a lot of the things they used to do are going to revert back to repair shops ... again.

 

Check your local O'Reillys and see if the same thing is happening in your area.

Posted

My local Oreilly's store struggles to turn rotors correctly. No way would I send PCM reflashes to them. Nothing against the store but....

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  • 5 months later...
Posted

I worked for pep boys for 7 years or so, my stock yo yo - d from $2 to $15 per share, up down up down some things never change. They sent me to sunroof school, that idea didn't go too well. People brought in new cars and they had me cut roofs to install $299 sunroofs, at pep boys, think about that for a minute.

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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      Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops


      Are you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.com


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      Show Notes with Timestamps


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      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
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      Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops
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      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
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